Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.

Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.

Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.4
Reliability 6.1
Speed 5.8
Support 4.1
Features 5.5
Value 4.8
Average from 318 reviews
Showing 56-60 of 318 items.
2019-07-01 19:04:06
Brad Aitken 4.2
Poor to get hold of. Waiting days for reply. Terrible support
2019-06-28 12:09:34
Barbara Duncan 5.8
After having to change our direct debit system, I spent a ridiculous amount of time trying to change the details of the new account. I thought I had succeeded but after ringing and spending a ridiculous amount of time asking for our monthly statements (which couldn't be sent because I am with hotmail...?) discovered that I had been charged $18+ for not paying my previous months bill. The only company that I wasn't able to change with ease over the internet and apparently not able to change via phone. Bit ironic for a communications company? ...read more
Pros
Reliable
Cons
When asking around I could find no one who'd had a positive experience with sorting issues with vodafone
2019-06-26 23:31:33
Susan Barrett 6.2
Occasional downtime when the internet did not function, usually in the evening.
Pros
Good phone support
Cons
Slow internet at time, poor range
2019-06-19 20:58:58
Teri 5.2
OK broadband service but absolutely hopeless customer service. Very hard to get through to a real person who can communicate well enough in English to be able to help.
Pros
Fairly reliable Internet connection and speed
Cons
Terrible customer service and its pricey
2019-06-10 19:53:29
Craig 5.6
Good reliable basic internet. First line support was hard work but good on more technical / ninja problems.
Pros
Reliable, stable internet
Cons
Price is average for what you get
Showing 56-60 of 318 items.
Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)
Mar 15, 2017
Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)
Internet providers in New Zealand offer different connection options to broadband subscribers.  These different broadband options are ADSL, VDSL, Cable, Fibre, and now Fixed Wireless.
Vodafone Broadband offer free NEON access
Mar 8, 2017
Vodafone Broadband offer free NEON access
Vodafone Broadband has responded to Spark's Netflix partnership by teaming up with NEON to offer customers a 12 month subscription when they sign up to any Unlimited Broadband plan for a 12 or 24 month term.    
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
3 Great Offers
×
offer
EXCLUSIVE OFFER
Unlimited Fibre 100 - ONLY $62.95/mth
Terms and Conditions apply
offer
Special Offer - Get 2 months FREE
broadband on a 12-month term
with Skinny Unlimited Broadband
offer
Get $200 CREDIT and
Free Amazone Prime for a year*
Limited-time offer