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Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.

Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.

Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 6.2
Speed 5.9
Support 4.1
Features 5.5
Value 4.9
Average from 301 reviews
Showing 51-55 of 301 items.
2019-05-10 11:28:30
Nigel 3.8
Phone support could be great once you got thru. Have spent 15min waiting for 1st contact and then another 15min being transferred to another department to register information the 1st person could have entered into our file !!!! why
Tech support very good and happy to work thru all issues
Account support has long waits
2019-05-09 12:30:55
Lorna Perkins 5.0
Really disappointed with Vodafone after years of loyalty. Spent a month trying to get my landline reconnected after moving house and they just didn't do it. Hours on the phone being passed around. useless.
Used to be a good service.
Long wait times to speak with ninjas. Slow Internet that kept dropping out.
2019-05-05 21:17:01
Gemma Goodwin 5.4
Customer support is the worst ever, I get transferred to another line (after waiting nearly 30mins to speak with someone), get an automated message saying they are busy and get told to ring back later before they hang up on me. Contacting via online or email harbours useless response, I am still waiting for a reply from a message sent over two weeks ago. Have dealt with deceitful operator who changed my plan to a cheaper option because I was a loyal long term customer to later discovering he had put me on a Vodafone TV plan where I pay an extra $29.95 in 12 months - to which I had already told him I wasn't interested in that product and was sent a box anyway. I was never sent a contract and they changed my account. Horrible experience trying to sort everything out and it has not been resolved. more
Interent ran reasonanly well although I always had problems streaming on my laptop - for whatever reason.
Customer service is the biggest problem.
2019-05-01 12:49:03
Mark 5.8
I forgot to pay my bill once and they cut off my internet access without any warning. Very poor.
2019-04-25 17:55:59
Lorraine Tutty 3.8
We were clear customers from their beginning but when Vodafone took over no end of problems from slow internet to plans offered that never happened and staff we don’t care. Company to big to care about its customers they just say go to another company then.

Billing department goes out of their way to help
fibre slowed than vdsl. After 10:5 months of one problem after another and no one wanting to listen we had enough. Took 8 months to get fibre connected.
Showing 51-55 of 301 items.
Vodafone Broadband offer free NEON access
Mar 8, 2017
Vodafone Broadband offer free NEON access
Vodafone Broadband has responded to Spark's Netflix partnership by teaming up with NEON to offer customers a 12 month subscription when they sign up to any Unlimited Broadband plan for a 12 or 24 month term.    
Aug 2, 2016
Latest news on 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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