Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.

Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.

Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.2
Reliability 6.1
Speed 5.8
Support 4.0
Features 5.4
Value 4.8
Average from 330 reviews
Showing 11-15 of 330 items.
2020-04-21 11:16:14
Christine Jones 4.8
The customer support is weak at best, they don’t really care about the ‘little people’ They change plans, add ons etc, without consulting the customer first. Example, cancelled my Sky account (which I paid along with my Vodafone account) for no reason and without my knowledge
Pros
Relatively reliable connection
Cons
Complete lack of support. Big name, little conscious
2020-04-11 21:41:38
Nirmal singh 7.0
Super fast
2020-03-14 07:30:44
Nicholas Butler 4.6
Apart from their dodgy attempt to brand fibre plus coax as FibreX, the worst thing about Vodafone was the way they treat their customers. It was a huge inconvenience when they unilaterally decided to stop their email services, and even more frustrating when they reneged on their promise to redirect our old address to the new one. Add that to the fact that they repeatedly failed to report their internet outages on their website, resulting in many hours wasted waiting for their help desk then trying to fix a problem at our end, when it was a known problem at their end the whole time (though not known by their help desk for some reason). ...read more
Pros
Cheap. But you get what you pay for.
Cons
Contempt for their customers
2020-03-11 14:15:43
Stuart 7.0
Started off happy with VF tho they could never fix my personal login to work properly. Had to use codes ever since.
Then upgrades were always based on a 2 year contract. Really! No one else is pushing 2 years.
Then the system went down and I had to call them for a refund. So much for customer service.
I logged in to organise a contract review and they rang back and then cut me off. End!
Pros
Well know brand
Cons
Too big to care
2020-03-06 12:33:48
Bob Tutty 5.2
Our comments are taken off of a 4G Network.
Pros
Affordable plan including phone.
Cons
Quality unreliable. Peak time more than extremely slow.
Showing 11-15 of 330 items.
Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)
Mar 15, 2017
Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)
Internet providers in New Zealand offer different connection options to broadband subscribers.  These different broadband options are ADSL, VDSL, Cable, Fibre, and now Fixed Wireless.
Vodafone Broadband offer free NEON access
Mar 8, 2017
Vodafone Broadband offer free NEON access
Vodafone Broadband has responded to Spark's Netflix partnership by teaming up with NEON to offer customers a 12 month subscription when they sign up to any Unlimited Broadband plan for a 12 or 24 month term.    
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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3 Great Offers
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offer
Slingshot Exclusive Offer
Unlimited Fibre 100 - ONLY $64.95/mth
Plus Bundle Discounts
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offer
EXCLUSIVE OFFER
Get 3 months FREE broadband
On a 12-month contract
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offer
Unlimited Fibre from ONLY $69/mth
Plus FREE rental router
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