Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.
 
Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.
 
Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.
 
Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions.
 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.2
Reliability 6.1
Speed 5.8
Support 4.0
Features 5.4
Value 4.8
Average from 395 reviews
Showing 41-45 of 395 items.
2020-12-11 18:53:50
Kieran 6.8
Using the HFC network, we were mostly happy.

Support was a bit of a lottery - sometimes they could be rude, unresponsive, or dismissive (particularly the first level, often non NZ-based) - however, I had nothing but good experiences with their Ninjas.

Over time, our upload speed went from 20mbps down to 2 (using their hardware), but our download speed was always consistent at 200.

They're often prepared to cut a deal when you're outside of the contract period, and particularly if you're bundled with their other products (e.g. mobile, Vodafone TV), so it's worth giving them a call and seeing what they can do.

We rarely ever had down time - I work from home and there were one or two incidents a year, if that.

Overall I was happy with Vodafone, but I moved on because of frustrations with their support, the value dropping as we gave up Vodafone TV, and better deals elsewhere for Fibre plans. I would tentatively recommend them if the HFC network appeals to you.
...read more
Pros
Reliable, willing to chat about deals, Ninjas are very good, bundle deals are decent value, legitimate alternative to Fibre
Cons
Support is very hit and miss, upload speed disappeared over time, I went years without ever being able to log in to my Vodafone account and never getting a resolution for it
2020-12-07 18:54:59
Mike Gilligan 5.2
Since the change of ownership, I'm disappointed generally. There isn't any real service now, takes ages to get thru by phone, they're barely competative & don't appear overly interested in repeat business. My contract is coming up for renewal in a couple of week's; haven't heard a peep or any interest in maintaining contact. This is leaving me more likely than not to check pricing from another provider, & after at least a ten year relationship. quite disappointed, yet again...
Pros
not certain there is any now... time to move on decision is coming up I think...
Cons
after my money - yes! After providing a service/relationship, now very much doubtful...
2020-12-07 15:31:35
Kathryn Gardner 7.8
I have a package deal with them that includes:
Home Phone with National Calling
Ultimate Home - UltraFast HFC Max unlimited internet
Vodafone TV + SKY Movies
Pros
One bill and one provider to deal with
Cons
Difficult to compare prices
2020-12-07 07:38:56
Anuschka Reich-Topp 5.0
Vodafone sports appalling customer service. Can't get hold of anyone who is capable of making any decisions. Just scripted "so sorry you're feeling upset" texts. Never make any effort for existing customers. We'd been with them for over 20 years and we still had to fight every year to get the contract deals they were advertising for new customers. And when the contract expires, never a call to give you options! Just a bigger bill without a word. At last, I'm tired of the annual fight to get hold of someone. ...read more
Pros
Never had a problem with the broadband or phone
Cons
Appalling Customer Service; frustratingly difficult and time consuming to get through to a person, no email contact
2020-11-29 12:00:57
Helen Reihana 7.0
Cannot offer unlimited wireless
Pros
Very good service
Cons
Does not have an unlimited wireless offer
Showing 41-45 of 395 items.
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3 Great Offers
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Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
UNLIMITED BROADBAND 
From $59.99/mth
On the Broadband Bundle plan 
T&Cs & $14.99 P&H apply
UNLIMITED BROADBAND
From $59.99/mth
On the Broadband Bundle plan
T&Cs & $14.99 P&H apply
Join on an eligible broadband plan from $69/month. Available for Endless mobile customers when you BYO modem. Limited time only. Terms and exit fees apply.
Join on an eligible broadband plan from $69/month. Available for Endless mobile customers when you BYO modem. Limited time only. Terms and exit fees apply.