Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.

Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.

Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.2
Reliability 6.1
Speed 5.8
Support 4.0
Features 5.4
Value 4.8
Average from 350 reviews
Showing 6-10 of 350 items.
2020-10-08 17:00:54
Rona Potiki 6.2
Service OK for the most part. Not all correct information was initially given and repeated requests for help were not addressed.
Pros
BBand did not cut out. Emails did not get lost.
Cons
The issue when Chorus connected Fibre - Vodafone avoided helping me fix land-line issue even after 9 months of asking. Cost me extra.
2020-10-08 14:09:40
Skarlett 1.8
I have been with vodafone for decades - they have got worse and worse. Their customer service is TERRIBLE - every time you change address they over charge - but now the worse thing is the poor quality of the service - the amount of times the internet is unavailable at peak hours - and they do nothing
Pros
none
Cons
slow speed, poor customer service, difficulty contacting anyone to help - complicated invoices
2020-09-25 12:33:26
Andy Bell 4.2
worst service i have had from their call centre.
2020-09-07 13:12:42
Theody Rodriguez 5.4
Always getting disconnected
2020-08-28 15:30:54
LARAINE KINNEAR 4.6
I have been with vodafone for a number of years, and find them fairly reliable
Pros
Cons
sometimes rather slow
Showing 6-10 of 350 items.
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