Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.
 
Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.
 
Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.
 
Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions.
 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.2
Reliability 6.1
Speed 5.8
Support 4.0
Features 5.4
Value 4.8
Average from 376 reviews
Showing 1-5 of 376 items.
2021-04-25 00:17:38
Colin Johnston 3.4
was with out broadband for three months complained many times only to be referred to people in India who did not do anything after two months i said i no longer wanted to pay for something i was not getting that resulted in threats being made debt collector's
i have got ( Sam knows ) and was able to print out a report which i took to the store in Timaru he had the repair people the next morning but still got threatened if i did not pay
fiber has been laid so i say **** them and will go with some one else ...read more
Pros
none
Cons
everything
2021-04-18 13:30:58
A Smith 7.0
Its only been 2 days since i changed my broadband plan. So far so good.
Pros
Good discounts.
Cons
Communication from Vodafone was not great during set up.
2021-04-17 19:13:50
Belinda 2.2
We have had persistent poor connectivity, service , lies and we am thoroughly over Vodafone.
2021-04-14 23:13:53
Hamish 6.6
I have been with Vodafone for 4 years it the speeds are good I haven't had problems like drops out or anything but the Customer service sometimes really poor like if you facebook them they make days to reply to you back but they give you a deal on your internet if you ask them but when they say to you that you won't be charged for your bill they still charged you so you have to tell them again
Pros
speed, can you give a deal on your internet and phone plan
Cons
Customer service not the cheapest internet ( only if you ask them)
2021-04-09 12:17:22
Leonard Cooper 5.2
I was sold a new upgrade plan from copper to fibre. The salesperson misrepresented the deal. I complained in writing through the 'Contact Us' tab on the NZ Site. The automated response said they would contact me in two business days (Never happened). Two weeks later I phone (Indian Call Centre), explain the issue. Was told I would be contacted in one business day. (Never happened). One week later I repeated the call to (Indian Centre again). I was told they would step it up to Second Level and be contacted. Never happened. I called again to Cancel my new contract. Suddenly I was shunted up a level and offered a 'deal' to stay. Too late! I cancelled the 'new' fibre broadband contract and am now seeking an alternative! Hopeless customer service!!!! ...read more
Pros
The copper service worked fine.
Cons
Customer service is always an overseas Call-Centre. Always polite but never fix the issue!
Showing 1-5 of 376 items.
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