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Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.

Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.

Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 6.1
Speed 5.9
Support 4.1
Features 5.5
Value 4.8
Average from 310 reviews
Showing 1-5 of 310 items.
2020-01-23 12:43:26
John Renshaw 6.2
I have been with Vidafone over 10 years. However since moving to th Bay of Plenty I have experience multiple failures of modem router, outages and just frustration so time for a change. A great shame because when it works it is everything I need for streaming 4k Netflix and soccer and the value bundled with Sky was excellent but if it is failing what can you do.
Pros
Great value
Cons
To many problems and failures
2020-01-20 11:24:43
Phil Hollingsworth 2.2
Have been with them for 8 years. Initially when being under a term contract some small discounts were available. These disappeared without any contact once the contract had run its term. Initially had a very old Modem with subsequent dropping out of service from time to time. New Modem supplied but old problem remained. Very difficult getting any issues resolved.
Pros
Actually provides service to our area
Cons
Occassional loss of service. Language difficulties when trying to resolve problems. No real effort to retain long term Customer by being competitive in the current market.
2020-01-18 11:32:24
Bridget Miles 1.6
Terrible service from Vodafone. Avoid! Constant problems with bill and erratic internet
2020-01-14 11:46:04
Steve Bradford 6.6
I had a major fight with Vodafone after they cancelled my internet for late payment without notifying me just as my existing 24 mnth term was coming to an end. They tried to lock me into a new 24 mnth contract with a six week wait time for reconnection. They're a nightmare!
Pros
Can't think of anything
Cons
Automated complaint systems that go round in circles. Rigid rule bound staff conforming to ripoff systems designed to lock customers into long term contracts.
2019-12-30 12:28:38
Gaz 1.0
TV box badly pixelating, reported 18th Dec, still not fixed 30the Dec. Told that the items were obsolete and we would have to have a new, and more expensive, installation (supposed to be on 31st Dec) Meanwhile the BroadBand modem (not the WiFi Hub) crapped out 29th Dec so no Broadband, but told the modem wouldn't be delivered to the tech until Jan 8th. Have spent over 9 hours on the phone to people in India who it is hard to understand. Total nightmare... and I'm paying handsomely for this service. ...read more
Pros
Can't think of one.
Cons
The worst customer service that I have ever come across and 300 symbols isn't enough to write the rest of the cons.
Showing 1-5 of 310 items.
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