Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.

Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.

Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.4
Reliability 6.1
Speed 5.8
Support 4.0
Features 5.5
Value 4.8
Average from 324 reviews
Showing 1-5 of 324 items.
2020-05-23 17:29:38
Colette Anne Brick 5.2
After acknowledging I was being charged too much for my plan they offered a cheaper plan but after 6 months I gave up trying to get the new plan implemented. Numerous phone calls and emails and still not sorted
Pros
Vodafone TV box
Cons
Communication is appalling
2020-05-20 13:37:02
paul molloy 5.6
Product ok but helpdesk atrocious
2020-05-14 19:23:10
Mellissa Pikett 3.8
Pathetic customer service. Overpriced and with Vodafone TV, it was unreliable. Never honoured the original offer, and it was impossible to talk to a real human who spoke English to deal with it.
Pros
Broadband speed was good
Cons
Poor service, lack of loyalty to customer
2020-05-10 21:32:49
Jeremy Sales 1.6
Have fibre 100/20 plan, speed incredibly slow on wifi, continually disconnects throughout the day, issue got worse at the beginning of lockdown, also had an issue with the modem, no ability to contact Vodafone by phone, took over a week to make contact and had to use complaints system, was not offered any solutions only replacement modem. that took 3 weeks to arrive then we had no phone for 4 days. Signed up to change supplier, informed Vodafone that we were changing, sent email on the date of change over, to ask were to send replacement modem and Vodafone tv boxes to, and got no response. Ten days later received a bill from Vodafone for a months usage? Again unable to contact by phone, used Vodafone live chat, where they acknowledged phone call about changing service and email sent, but claim because we had not specifically asked to cancel their services they could bill us. Not impressed ...read more
Pros
Modem interface is excellent
Cons
Customer services and Vodafone internet service is #@$%$^
2020-04-21 11:16:14
Christine Jones 4.8
The customer support is weak at best, they don’t really care about the ‘little people’ They change plans, add ons etc, without consulting the customer first. Example, cancelled my Sky account (which I paid along with my Vodafone account) for no reason and without my knowledge
Pros
Relatively reliable connection
Cons
Complete lack of support. Big name, little conscious
Showing 1-5 of 324 items.
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