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Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.

Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.

Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 6.1
Speed 5.9
Support 4.1
Features 5.5
Value 4.8
Average from 307 reviews
Showing 1-5 of 307 items.
2020-01-14 11:46:04
Steve Bradford 6.6
I had a major fight with Vodafone after they cancelled my internet for late payment without notifying me just as my existing 24 mnth term was coming to an end. They tried to lock me into a new 24 mnth contract with a six week wait time for reconnection. They're a nightmare!
Pros
Can't think of anything
Cons
Automated complaint systems that go round in circles. Rigid rule bound staff conforming to ripoff systems designed to lock customers into long term contracts.
2019-12-30 12:28:38
Gaz 1.0
TV box badly pixelating, reported 18th Dec, still not fixed 30the Dec. Told that the items were obsolete and we would have to have a new, and more expensive, installation (supposed to be on 31st Dec) Meanwhile the BroadBand modem (not the WiFi Hub) crapped out 29th Dec so no Broadband, but told the modem wouldn't be delivered to the tech until Jan 8th. Have spent over 9 hours on the phone to people in India who it is hard to understand. Total nightmare... and I'm paying handsomely for this service. ...read more
Pros
Can't think of one.
Cons
The worst customer service that I have ever come across and 300 symbols isn't enough to write the rest of the cons.
2019-12-27 16:58:31
Michelle Boland 1.4
Worst experience with a service provider ever. They are trying to disconnect you and get you off copper landlines. I didnt even change my deal and they changed it for me. Now have no way to have internet or phone in a rural area. I was also disconnected during Christmas and without any warning. I had called about a deal, but they lied about it, the team leader picked up on it and called me, and said you cant go with that at all. We agreed no change was to be made to the current connection and account. But the sales people have made it so - and now i'm stuffed. ...read more
Pros
None
Cons
Very poor service, very poor internet speeds and high costs of service. And also paying for a service I cant use, not fit for purpose.
2019-12-17 14:20:01
Elizabeth Hirst 3.8
Sit for hours on the phone to talk to someone I have trouble understanding what they are saying. Several requests failed to be delivered (e.g. landline fixed, Caller ID paid for but no working, asked for fibre connection but got lost between enable and vodafone).
Pros
Speed Ok and connection mostly reliable
Cons
Failure to deliver on requests regardin new or change in apid services
2019-12-15 13:48:01
Peter Dale 5.0
Unreliable and slow
Pros
Very good support
Cons
Poor value for money
Showing 1-5 of 307 items.
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