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Leave a review about Trustpower Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Trustpower Broadband

Best Bundled Plan 2018

Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.

In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.

In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.

In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.

As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.1
Reliability 5.3
Speed 5.0
Support 5.6
Features 5.0
Value 4.6
Average from 89 reviews
Showing 16-20 of 89 items.
2018-12-08 13:07:21
Allanah 5.8
Communication is limited. You are a number only.
Pros
Cons
$5 increase in broadband bill at the end of a 24 month contract and no consultation that the increase was coming.
Speed and Reliability was average, we have to reset our router at least once a week.
2018-12-04 02:50:58
Yvonne khoury 5.0
Wifi is useless we have 2 bars on our mobiles i spent 2 weeks ringing them to fix it they gave another router still no good i gave up trying with them
Pros
They tried to help
Cons
Still internet buffering 2 bars on wifi conection what happened to some one calling in to check if its connected properly etc
2018-12-02 17:28:47
Jan Saunders 8.4
I changed broad band provider due to retirement and cost of living.
Pros
Good service.
Cons
Cost.
2018-11-25 16:44:45
R Lewis 8.2
Great service. Was a long time customer but a better deal popped up. No other reason than that to switch
Pros
Power and internet in one bill
Great customer service
Good 'New Customer' deals
Cons
Cheaper alternatives available.
Good deals for new customers but offer nothing for current 'off contract' customers
2018-11-19 13:26:23
Pania 2.8
Pretty slow crashes all the time even though bill was paid on time
Pros
Nothing never fixed the problem
Cons
Always cut of access after I complained
Showing 16-20 of 89 items.
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