Leave a review of Trustpower Internet Plans


Terms of Use and Privacy Policy apply

Trustpower Internet Plans

Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.

In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.

In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.

In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.

As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 5.6
Speed 5.3
Support 5.8
Features 5.3
Value 4.5
Average from 120 reviews
Showing 81-85 of 120 items.
2018-04-29 23:30:48
Anna 5.2
I have changed plans because I was unable to access better priced internet plans without returning my power to them which I had already moved because it was cheaper with Black Box Power.
Reliable customer service
Much more expensive than other providers
2018-04-24 00:40:51
Raewyn Shand 7.0
Trustpower was equitable as long as we had power and internet bundled. As soon as we split the bundle their internet charges skyrocketed. Then we were 'bribed' to come back to them. If they cant give us the best deals as loyal customers then don't offer incentives once we leave!!
2018-04-22 02:21:00
Frank 3.0
Paying for 100mbps and on some days getting 1.3 Mbps . Frequent total outages.
power and internet together
Hard to reach complaints. Hopeless obscurantist reasons and denial. Simply cannot be 'trusted'.
2018-04-19 12:45:58
Jonathan 2.4
I made the switch from Vodafone (who were very reliable, but just a bit too expensive) to Trustpower as I was reeled in by their $49 first year/$79 second year broadband deal. But please heed my warning: avoid Trustpower at all costs!!! Despite repeated calls to their help centre, it took them about six weeks to activate my ADSL connection - I was always flogged off with the same old "oh, it should be up and running in about three days" excuse. This was completely unacceptable, and it really does boggle the mind why it would even take that long to set up a residential broadband connection in suburban Auckland.

And don't be fooled by their seemingly low prices, because the extra cost you pay is in terms of atrocious download/upload speeds and frequent disconnections. Their electricity costs aren't the greatest either.

Suffice it to say that I terminated my broadband and electricity account with them as soon as my two year contract expired.
...read more
ΓÇó Low broadband price
ΓÇó Convenience of paying broadband and electricity in a single bill
ΓÇó Took approximately six weeks to activate my broadband connection
ΓÇó Truly horrendous broadband speeds
ΓÇó Frequent disconnections
ΓÇó Two year contract
2018-04-17 00:07:01
Mark 4.8
Needed to restart the modem every day as the internet would freeze.
Showing 81-85 of 120 items.
Best Broadband Providers 2019
Nov 18, 2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Lady looking relaxed and happy after bundling her power and broadband
Jul 19, 2019
How to bundle your Broadband and Power
Life admin getting you down? Dealing with different providers or billing cycles for services like broadband, electricity, gas and phone are part of life. But you can streamline your life by “Bundling” your power and broadband to….
Broadband and Power Bundled Providers
Dec 19, 2017
Broadband and Power Bundled Providers
Bundled Plans for Broadband and Power phone and internet bundles are becoming much more popular.  But why?  Find out the best broadband and power bundles here
Fibre broadband speed report September 2017
Sep 11, 2017
Fibre broadband speed report September 2017
Who delivers the most consistent and fastest fibre broadband speeds in New Zealand?  This article showcases the fastest fibre broadband providers in NZ from a range of internet providers tested by Truenet.
Best Broadband Plans NZ - April 2016
Apr 21, 2016
Best Broadband Plans NZ - April 2016
    In the first of a regular monthly post on Broadband Compare we are going to be highlighting two of our broadband partners and what we believe are the leading broadband offers in the market at present.   This month is a great month for you to compare broadband plans and find the best broadband plans in NZ because these are two great offers from two fabulous NZ ISP's.  
Log in with
Sign up for free NZ Compare account
Log in with
3 Great Offers
Fly over and enter to WIN your household superhero a year of Disney+
Join on an eligible broadband plan from $69/month. Available for Endless mobile customers when you BYO modem. Offer expires 30/06/21. Terms and exit fees apply.
Compare super Power plans and providers! Save yourself from Winter bill-shock, switch today!