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Reliability
7
Speed
7
Support
7
Features
7
Value
7

Trustpower Broadband

Best Bundled Plan 2018

Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.

In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.

In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.

In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.

As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.1
Reliability 5.3
Speed 5.0
Support 5.6
Features 5.0
Value 4.6
Average from 89 reviews
Showing 61-65 of 89 items.
2018-02-13 23:50:08
Dot Dalziell 5.4
TrustPower were very, very slow at getting us hooked up - it took about 3 months from the time we agreed to use their service. Mind you, this could be at least in part because we needed to have Chorus connect us up to UFB. Also, neither Chorus nor Trustpower were good at explaining what options we had, the process they needed to step through, etc.
2018-01-31 23:50:00
june 9.0
Did not use features
Pros
Good customer service. No problems
Cons
Nothing to report
2018-01-25 23:22:50
Janet Jones 4.6
Costs $79.00 per month ADSL bundled with power and gas
Pros
Cons
Net keeps dropping out while online. Having lived rurally for 10 years we thought moving back into town our internet would be more reliable and quicker. Not so. We have the same crappy service as before.
Now weighing up if switching to fibre which is already connected to our house would be a better option ...read more
2017-11-30 08:58:12
Jaap Noordeloos 6.4
As with most companies they value new customers a lot more than their existing ones.
2017-10-11 04:29:04
Tom Drummond 5.6
Were very good initially then began to deteriorate over time. Made a mess of a relocation and were unable to provide fibre despite it being wired into the property.
Pros
Can be very good when they are on to it.
Cons
Can't retail fibre in all areas where fibre is available
Showing 61-65 of 89 items.
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