Leave a review of Trustpower Internet Plans

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Trustpower Internet Plans

Best Bundled Plan 2018

Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.

In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.

In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.

In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.

As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.2
Reliability 5.5
Speed 5.2
Support 5.7
Features 5.1
Value 4.6
Average from 104 reviews
Showing 56-60 of 104 items.
2018-07-05 23:38:19
royden 8.6
great support,and information when needed.
Pros
good rates for broadband,unlimited usage is value.
Cons
if more internet usage is used than is calculated for unlimited then the internet is slowed down
2018-06-18 13:15:29
Andrew Jamieson 3.6
Can't help feeling they should have stuck to electic power.
Pros
Accessible on line help
Cons
Never experienced anything this slow. VDSL with dial up speeds.
2018-06-18 06:08:15
Steve 2.6
Pushy sales staff. Poor internet service. Atrocious customer service. Expect long waits on hold (30 mins+). Excessive cancellation fees. Never again and I'll actively recommend against them.
Pros
They send the bill on time.
Cons
Terrible customer service. Rude staff. Excessive fees.
2018-05-28 02:40:29
Andreas 5.6
Summary: Don't choose it.
Pros
Together with power it appears to be a cheaper choice, but as power is much more expensive than other suppliers it is no advantage in the end.
Cons
Support standard is at the lower range. Although the speed test suggests high transfer rates the reality looks different. Appears as if the gateway between Trustpower and the fibre uplink has it's limitations or gets filtered...
Steady issues with own VoIP phones - cuts out frequently. This implies they do have problems to keep the downstream rate consistent from the main gateway.
...read more
2018-05-15 01:30:26
Jason Karauria 5.2
Slow speeds for the $90 a month we paid
Pros
Cheaper if combined with their power
Cons
Pricey $90 for 50up 20down
Slow speed
Showing 56-60 of 104 items.
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Slingshot Exclusive Offer
Unlimited Fibre 100 - ONLY $64.95/mth
Plus Bundle Discounts
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EXCLUSIVE OFFER
Get 3 months FREE broadband
On a 12-month contract
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Get $300 Credit and pay from just 73$/mth for Vodafone Unlimited Broadband!
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