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Reliability
7
Speed
7
Support
7
Features
7
Value
7

Trustpower Broadband

Best Bundled Plan 2018

Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.

In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.

In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.

In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.

As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.1
Reliability 5.3
Speed 5.0
Support 5.6
Features 5.1
Value 4.7
Average from 90 reviews
Showing 56-60 of 90 items.
2018-03-23 05:33:40
Fay 6.6
switched to trustpower broadband as the overall package did save some money from prior telco but now find that orcon and another power supply company offer a better deal
Pros
one bill for power and broadband etc
Cons
power supply bundled with broadband very expensive
2018-03-22 11:03:47
michelle yates 8.4
Previously I was with Telstra for many years who: 1) never informed me that they now had far better plans available and suitable.
2)Made it very very hard, being totally obstructive to my switching provider, despite no contractual obligation.
Telstra gave me the full run around: "call you back".. -not.
"He's not in today".- "But I was just speaking to him."
Eventually I had phone with Trustpower and telstra hung on to my broadband for another month plus.
All told it took 4-5months to get Trustpower up and running and Trustpower eventually gifted me a month free of charge.
I logged over 150 calls to both parties and was driven sick by their call-waiting muzak.
Why i persisted was because it was a monthly saving of $30.
...read more
Pros
Trustpower are superb persons to deal with and for solving technical difficulties.
Cons
Telstra never again.
Overpriced. Unhelpful. Obstructive. Officious. Arrogant.
No decent respect for the customer.
I dont like speaking with overseas call centres who dont comprehend the kiwi vernacular.
2018-03-18 11:12:41
Hira Tua 7.0
I have left them because of unfair charges like them making a mistake which I had to cover hence me going to another provider to me they donΓÇÖt look after customers
Pros
NA
Cons
NA
2018-03-14 22:16:30
fue oxley 1.0
this isbthis worst provider I have ever dealing with. So demanding eith their payments, customer service on phone just cannot negotiate or help with my enquiries and the combination deal for broadband and power supposed to be cheap but it's not cheap.
Pros
2 years contract is too long and camt wait to switch back to my previous provider
Cons
I was just giving it a try but trust power is the last i will ever choose again. not good with everything
2018-02-20 13:08:41
Elmer Espiritu 8.0
Although Im fibre connected during peak hours my internet becoming slow at times.
Pros
Good support
Cons
Service is a little bit average.
Showing 56-60 of 90 items.
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