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Reliability
7
Speed
7
Support
7
Features
7
Value
7

Trustpower Broadband

Best Bundled Plan 2018

Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.

In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.

In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.

In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.

As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.1
Reliability 5.3
Speed 5.0
Support 5.6
Features 5.0
Value 4.6
Average from 89 reviews
Showing 51-55 of 89 items.
2018-04-24 00:40:51
Raewyn Shand 7.0
Trustpower was equitable as long as we had power and internet bundled. As soon as we split the bundle their internet charges skyrocketed. Then we were 'bribed' to come back to them. If they cant give us the best deals as loyal customers then don't offer incentives once we leave!!
2018-04-22 02:21:00
Frank 3.0
Paying for 100mbps and on some days getting 1.3 Mbps . Frequent total outages.
Pros
power and internet together
Cons
Hard to reach complaints. Hopeless obscurantist reasons and denial. Simply cannot be 'trusted'.
2018-04-19 12:45:58
Jonathan 2.4
I made the switch from Vodafone (who were very reliable, but just a bit too expensive) to Trustpower as I was reeled in by their $49 first year/$79 second year broadband deal. But please heed my warning: avoid Trustpower at all costs!!! Despite repeated calls to their help centre, it took them about six weeks to activate my ADSL connection - I was always flogged off with the same old "oh, it should be up and running in about three days" excuse. This was completely unacceptable, and it really does boggle the mind why it would even take that long to set up a residential broadband connection in suburban Auckland.

And don't be fooled by their seemingly low prices, because the extra cost you pay is in terms of atrocious download/upload speeds and frequent disconnections. Their electricity costs aren't the greatest either.

Suffice it to say that I terminated my broadband and electricity account with them as soon as my two year contract expired.
...read more
Pros
ΓÇó Low broadband price
ΓÇó Convenience of paying broadband and electricity in a single bill
Cons
ΓÇó Took approximately six weeks to activate my broadband connection
ΓÇó Truly horrendous broadband speeds
ΓÇó Frequent disconnections
ΓÇó Two year contract
2018-04-17 00:07:01
Mark 4.8
Needed to restart the modem every day as the internet would freeze.
2018-03-23 05:33:40
Fay 6.6
switched to trustpower broadband as the overall package did save some money from prior telco but now find that orcon and another power supply company offer a better deal
Pros
one bill for power and broadband etc
Cons
power supply bundled with broadband very expensive
Showing 51-55 of 89 items.
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