Leave a review about Trustpower Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Trustpower Broadband

Best Bundled Plan 2018

Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.

In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.

In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.

In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.

As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.1
Reliability 5.2
Speed 4.9
Support 5.4
Features 5.0
Value 4.5
Average from 81 reviews
Showing 41-45 of 88 items.
2018-06-18 13:15:29
Andrew Jamieson 3.6
Can't help feeling they should have stuck to electic power.
Pros
Accessible on line help
Cons
Never experienced anything this slow. VDSL with dial up speeds.
2018-06-18 06:08:15
Steve 2.6
Pushy sales staff. Poor internet service. Atrocious customer service. Expect long waits on hold (30 mins+). Excessive cancellation fees. Never again and I'll actively recommend against them.
Pros
They send the bill on time.
Cons
Terrible customer service. Rude staff. Excessive fees.
2018-05-28 02:40:29
Andreas 5.6
Summary: Don't choose it.
Pros
Together with power it appears to be a cheaper choice, but as power is much more expensive than other suppliers it is no advantage in the end.
Cons
Support standard is at the lower range. Although the speed test suggests high transfer rates the reality looks different. Appears as if the gateway between Trustpower and the fibre uplink has it's limitations or gets filtered...
Steady issues with own VoIP phones - cuts out frequently. This implies they do have problems to keep the downstream rate consistent from the main gateway.
...read more
2018-05-15 01:30:26
Jason Karauria 5.2
Slow speeds for the $90 a month we paid
Pros
Cheaper if combined with their power
Cons
Pricey $90 for 50up 20down
Slow speed
2018-05-08 06:40:44
Joe Hall 7.2
Was combined with power. We are now getting power from a different supplier.
Pros
Was at a reduced rate when included with power on the account,
Cons
Could not separately invoice for fibre broadband from power account without incurring additional charges.
Showing 41-45 of 88 items.
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    In the first of a regular monthly post on Broadband Compare we are going to be highlighting two of our broadband partners and what we believe are the leading broadband offers in the market at present.   This month is a great month for you to compare broadband plans and find the best broadband plans in NZ because these are two great offers from two fabulous NZ ISP's.  
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The deal expires 30/09/2019
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Unlimited broadband bundle
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Unlimited broadband bundle
from just $65/mth