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Leave a review of Trustpower Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Trustpower Broadband

Best Bundled Plan 2018

Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.

In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.

In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.

In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.

As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.1
Reliability 5.3
Speed 5.0
Support 5.6
Features 5.1
Value 4.7
Average from 90 reviews
Showing 41-45 of 90 items.
2018-07-16 06:30:38
Nigel 7.8
Have had a good run with Trustpower for 2.5yrs.
Had several services - 1 bill one payment with discount, thought it was a great deal
Genesis came knocking and could save a whopping $80+ per month!
Why wouldn't you move?
Pros
Stable provider, but sadly didn't look after their existing customers.
Upon notification of departure they offered $200 credit, which I could make in savings in 3 months with Genesis
Cons
Upon notification of departure they offered $200 credit, which I could make in savings in 3 months with Genesis
Done little too late to secure my business.
New sign ups receive new fridges / washing machines / TV's - wonder how they can offer these - higher than normal prices over the term of your contract will probably pay for them and more! ...read more
2018-07-05 23:38:19
royden 8.6
great support,and information when needed.
Pros
good rates for broadband,unlimited usage is value.
Cons
if more internet usage is used than is calculated for unlimited then the internet is slowed down
2018-06-18 13:15:29
Andrew Jamieson 3.6
Can't help feeling they should have stuck to electic power.
Pros
Accessible on line help
Cons
Never experienced anything this slow. VDSL with dial up speeds.
2018-06-18 06:08:15
Steve 2.6
Pushy sales staff. Poor internet service. Atrocious customer service. Expect long waits on hold (30 mins+). Excessive cancellation fees. Never again and I'll actively recommend against them.
Pros
They send the bill on time.
Cons
Terrible customer service. Rude staff. Excessive fees.
2018-05-28 02:40:29
Andreas 5.6
Summary: Don't choose it.
Pros
Together with power it appears to be a cheaper choice, but as power is much more expensive than other suppliers it is no advantage in the end.
Cons
Support standard is at the lower range. Although the speed test suggests high transfer rates the reality looks different. Appears as if the gateway between Trustpower and the fibre uplink has it's limitations or gets filtered...
Steady issues with own VoIP phones - cuts out frequently. This implies they do have problems to keep the downstream rate consistent from the main gateway.
...read more
Showing 41-45 of 90 items.
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