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Reliability
7
Speed
7
Support
7
Features
7
Value
7

Trustpower Broadband

Best Bundled Plan 2018

Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.

In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.

In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.

In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.

As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.1
Reliability 5.3
Speed 5.0
Support 5.6
Features 5.1
Value 4.7
Average from 90 reviews
Showing 36-40 of 90 items.
2018-08-06 08:04:47
nandroselyn@enprise.co.nz 2.0
Was charged $300 for cancelling my contract. However still got a bill for the next month for Boradband. When querying it I was told I didn't notify them for cancellation. My question is how did they charge me for cancelation when they didn't know I can cancelling?? I was asked to pay for it - which I did.
They blamed Spark my next service provider for not notifying them. I have this on email...
What a money making scheme!
Pros
Cons
Brand bard is not up to speed it fell over now and then hence why we changed.
2018-07-29 07:52:44
John Callan 5.8
Accidentally got locked in to a two-year contract at $94-a-month, which is pretty steep for a fairly basic service.
2018-07-26 23:40:59
Kam Chwee 4.0
The landline and broadband service was 55% more expensive than the cheapest equivalent service available. The large amount of rainfall in the recent months caused the underground water table to rise higher than previously. Underground copper cable joints in the higher areas began to feel the effect of this higher water table. My copper voice service was down for a month and the broadband speed dropped to 200kbs at one stage.
Pros
An average ISP service.
Cons
No reason to pay more for equivalent service
2018-07-24 12:34:07
Paul Redmond 8.8
No problems with the internet service but switched because the power bills were very high
2018-07-22 23:27:56
bruce andrell 3.2
Supplier not interested in providing best value plan once off the original sign up special. You just default to an expensive plan.
Showing 36-40 of 90 items.
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