Leave a review about Trustpower Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Trustpower Broadband

Best Bundled Plan 2018

Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.

In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.

In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.

In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.

As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.1
Reliability 5.2
Speed 4.9
Support 5.4
Features 5.0
Value 4.5
Average from 81 reviews
Showing 36-40 of 88 items.
2018-07-26 23:40:59
Kam Chwee 4.0
The landline and broadband service was 55% more expensive than the cheapest equivalent service available. The large amount of rainfall in the recent months caused the underground water table to rise higher than previously. Underground copper cable joints in the higher areas began to feel the effect of this higher water table. My copper voice service was down for a month and the broadband speed dropped to 200kbs at one stage.
Pros
An average ISP service.
Cons
No reason to pay more for equivalent service
2018-07-24 12:34:07
Paul Redmond 8.8
No problems with the internet service but switched because the power bills were very high
2018-07-22 23:27:56
bruce andrell 3.2
Supplier not interested in providing best value plan once off the original sign up special. You just default to an expensive plan.
2018-07-16 06:30:38
Nigel 7.8
Have had a good run with Trustpower for 2.5yrs.
Had several services - 1 bill one payment with discount, thought it was a great deal
Genesis came knocking and could save a whopping $80+ per month!
Why wouldn't you move?
Pros
Stable provider, but sadly didn't look after their existing customers.
Upon notification of departure they offered $200 credit, which I could make in savings in 3 months with Genesis
Cons
Upon notification of departure they offered $200 credit, which I could make in savings in 3 months with Genesis
Done little too late to secure my business.
New sign ups receive new fridges / washing machines / TV's - wonder how they can offer these - higher than normal prices over the term of your contract will probably pay for them and more! ...read more
2018-07-05 23:38:19
royden 8.6
great support,and information when needed.
Pros
good rates for broadband,unlimited usage is value.
Cons
if more internet usage is used than is calculated for unlimited then the internet is slowed down
Showing 36-40 of 88 items.
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Apr 21, 2016
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    In the first of a regular monthly post on Broadband Compare we are going to be highlighting two of our broadband partners and what we believe are the leading broadband offers in the market at present.   This month is a great month for you to compare broadband plans and find the best broadband plans in NZ because these are two great offers from two fabulous NZ ISP's.  
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3 Great Offers
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offer
EXCLUSIVE DEAL
Get 6 months HALF price
The deal expires 30/09/2019
offer
SPECIAL OFFER
Unlimited broadband bundle
from $64.99/month
offer
EXCLUSIVE DEAL
Unlimited broadband bundle
from just $65/mth