Leave a review of Trustpower Internet Plans

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Trustpower Internet Plans

Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.

In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.

In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.

In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.

As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 5.6
Speed 5.3
Support 5.8
Features 5.2
Value 4.4
Average from 121 reviews
Showing 6-10 of 121 items.
2021-04-20 18:11:05
Hugh Foster 5.4
Way to expensive & for some reason do not offer a cheaper option equivalent to their offers for new customers....... so..... they lose customers!
2021-04-02 07:46:11
Vanessa 1.0
Trustpower is the worst customer service I have ever experienced.

Their prices are much higher also.

We were a customer for just under a year.
We opted for unlimited everything including internet.

Every power bill received we were shocked at the price

We ordered fibre.
The owners before us had Fibre and so did each of our neighbours.
Trustpower advised it was not available at our address and would need to send someone out to check for install which would take 4-6 weeks.

After 6 weeks with no phone call or visit to check I rung and was advised it could take another 6 weeks.

After many calls, hours waiting on hold and the worst customer service each time we eventually had someone out to check after 16 weeks.

They advised there no fibre available and we would need to install.
We were also advised we would need consent from our neighbours (who all had fibre).

At 20 weeks I rang again to find out what was going on as no one had phoned or emailed us.
We were advised by TP the neighbours had not given consent and we would need to get a copper lead installed for a cost of around $150-$200 for ADSL/VDSL as I knew nothing about this process and we had now been using 4G for 20 weeks and were desperate to find a solution, we said yes to copper.
The copper was installed and the internet on. Extremely slow and often we just used 4G as it was too slow but it was on.

3 months later I noticed a Chorus van in our area installing Fibre for a neighbour a few houses down and I explained my experience with TP to him.

He advised our home had fibre and showed me where it was installed by the previous owners.
Also that all our neighbours have fibre and had provided consent previously so even if we didn’t have fibre (which we did) they could install.

I spoke to a new power and internet company yesterday and have signed up within the hour and have fibre being connected on Monday.
Not only was this so simple for them to offer and provide but their service was incredible.

...read more
2021-04-01 11:48:43
Linda 5.8
really disappointed by charging increases when moving house after being with them for many years
Pros
Good to have one bill with power gas and internet
Cons
No appreciation for customer loyalty
2021-03-20 18:20:10
Simon Taylor 5.8
Service was good but over $100 per month when you can get the same product for $79 per month
Pros
reliable
Cons
expensive
2021-01-22 10:09:14
Kirsty 3.4
Not great to deal with no loyalty whatsoever
Showing 6-10 of 121 items.
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3 Great Offers
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Join on an eligible broadband plan from $69/month. Available for Endless mobile customers when you BYO modem. Offer expires 30/06/21. Terms and exit fees apply.
Join on an eligible broadband plan from $69/month. Available for Endless mobile customers when you BYO modem. Offer expires 30/06/21. Terms and exit fees apply.
Slingshot Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Slingshot Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Unlimited Broadband 
From $59.99/month
When you bundle with Energy.
Ts & Cs and $14.99 P&D apply
Unlimited Broadband
From $59.99/month
When you bundle with Energy.
Ts & Cs and $14.99 P&D apply