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Reliability
7
Speed
7
Support
7
Features
7
Value
7

Trustpower Broadband

Best Bundled Plan 2018

Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.

In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.

In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.

In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.

As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.1
Reliability 5.3
Speed 5.0
Support 5.6
Features 5.1
Value 4.7
Average from 90 reviews
Showing 76-80 of 90 items.
2017-05-25 03:36:01
Keith Baibridge 5.4
Very poor download 4.6 mbps and even worse upload 0.6 mbps
Pros
Not too expensive
Cons
Trustpower say it is the best they can offer
2017-04-29 04:17:45
Mike Keehan 5.8
I switched to Trustpower from my old Orcon account several months ago to basically get the low cost for two years ADSL deal.
Pros
Nice package, the NF10W is kinda cute and small and uses little power. Handy having billing simplified with Power.
Cons
The free router from Trustpower Netcomm NF10W seems to have the buffer bloat problem with wifi. So gets really laggy when several wifi clients are connected. We have noticed that the wifi is worse compared to Orcon Genius. Measure your buffer bloat at www.dslreports.com ...read more
2017-04-20 05:02:00
Nikki 2.6
Power companies should stick to providing power. If you are slightly late with your power bill, they turn off your broadband so you have no internet and you have to pay $85 to have it turned back on. Trustpower are bullies!
2017-03-30 09:31:40
Pam Alsop 4.6
Pretty rubbish, and their office closes @ 6pm, so if you need help that's not very suitable
2017-03-27 05:28:38
Steve 7.4
I scored a lower value, as they entice you in as a new client, however once that term is up, they offer nothing for existing customers to stay. There seems to be no such thing as loyalty and yet they ask us to be loyal. Loyalty is a two way street. I even called them to see if they would match what we were going to move to, sadly no, so the switch is on.
Pros
Reliable, convenient to have broadband gas and electricity on the one bill, also the tech cheque is a bonus.
Cons
No incentive to stay with them, other suppliers offer a better deal that trustpower won't match. As mentioned above a great service but in todays economy every dollar saved counts.
Showing 76-80 of 90 items.
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