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Trustpower Internet Plans

Best Bundled Plan 2018

Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.

In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.

In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.

In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.

As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 5.6
Speed 5.2
Support 5.8
Features 5.2
Value 4.6
Average from 112 reviews
Showing 76-80 of 112 items.
2018-04-19 12:45:58
Jonathan 2.4
I made the switch from Vodafone (who were very reliable, but just a bit too expensive) to Trustpower as I was reeled in by their $49 first year/$79 second year broadband deal. But please heed my warning: avoid Trustpower at all costs!!! Despite repeated calls to their help centre, it took them about six weeks to activate my ADSL connection - I was always flogged off with the same old "oh, it should be up and running in about three days" excuse. This was completely unacceptable, and it really does boggle the mind why it would even take that long to set up a residential broadband connection in suburban Auckland.

And don't be fooled by their seemingly low prices, because the extra cost you pay is in terms of atrocious download/upload speeds and frequent disconnections. Their electricity costs aren't the greatest either.

Suffice it to say that I terminated my broadband and electricity account with them as soon as my two year contract expired.
...read more
ΓÇó Low broadband price
ΓÇó Convenience of paying broadband and electricity in a single bill
ΓÇó Took approximately six weeks to activate my broadband connection
ΓÇó Truly horrendous broadband speeds
ΓÇó Frequent disconnections
ΓÇó Two year contract
2018-04-17 00:07:01
Mark 4.8
Needed to restart the modem every day as the internet would freeze.
2018-03-23 05:33:40
Fay 6.6
switched to trustpower broadband as the overall package did save some money from prior telco but now find that orcon and another power supply company offer a better deal
one bill for power and broadband etc
power supply bundled with broadband very expensive
2018-03-22 11:03:47
michelle yates 8.4
Previously I was with Telstra for many years who: 1) never informed me that they now had far better plans available and suitable.
2)Made it very very hard, being totally obstructive to my switching provider, despite no contractual obligation.
Telstra gave me the full run around: "call you back".. -not.
"He's not in today".- "But I was just speaking to him."
Eventually I had phone with Trustpower and telstra hung on to my broadband for another month plus.
All told it took 4-5months to get Trustpower up and running and Trustpower eventually gifted me a month free of charge.
I logged over 150 calls to both parties and was driven sick by their call-waiting muzak.
Why i persisted was because it was a monthly saving of $30.
...read more
Trustpower are superb persons to deal with and for solving technical difficulties.
Telstra never again.
Overpriced. Unhelpful. Obstructive. Officious. Arrogant.
No decent respect for the customer.
I dont like speaking with overseas call centres who dont comprehend the kiwi vernacular.
2018-03-18 11:12:41
Hira Tua 7.0
I have left them because of unfair charges like them making a mistake which I had to cover hence me going to another provider to me they donΓÇÖt look after customers
Showing 76-80 of 112 items.
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3 Great Offers
Slingshot Exclusive Offer
Unlimited Fibre 100 - ONLY $64.95/mth
Plus Bundle Discounts
T&C's apply
Get 3 months FREE broadband
On a 12-month contract
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Unlimited Broadband from $69/m
Plus Vodafone SuperWifi
Limited time offer
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