Leave a review about Trustpower Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Trustpower Broadband

Best Bundled Plan 2018

Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.

In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.

In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.

In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.

As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.0
Reliability 5.1
Speed 4.8
Support 5.5
Features 5.0
Value 4.6
Average from 70 reviews
Showing 1-5 of 77 items.
2019-01-12 17:44:31
Chris 4.6
not very helpful been with them a number of years
2019-01-12 11:53:02
Mark Smith 2.6
customer service agents are great once you can get through to one. Getting through is a nightmare. Select * for call back option does not work on voice calls. Weekend covers appalling - 20 mins on hold then gave up. Had to pay postage and handling to get a replacement modem, new one arrived and is the slowest ever. Wifi signal is none existent. Dial up was better than current service!
Pros
customer service if you can ever get through
Cons
lots
2018-12-08 15:39:04
Steve 5.4
Networking is done badly, speed is usually good but DNS is not. For billing they assume mail is delivered nearly instantly. Phone socket on modems is disabled.
Pros
Decent speed
Cons
Supplied modems have a phone socket but it's disabled, and with my wiring any phone calls disrupt the modem's internet connection.
DNS lookup is very slow, over 10 seconds. Switched to Google DNS servers and had 5 times faster DNS resolution. Technical people are competent and friendly but limited by bad network design. ...read more
2018-12-08 13:07:21
Allanah 5.8
Communication is limited. You are a number only.
Pros
Cons
$5 increase in broadband bill at the end of a 24 month contract and no consultation that the increase was coming.
Speed and Reliability was average, we have to reset our router at least once a week.
2018-12-04 02:50:58
Yvonne khoury 5.0
Wifi is useless we have 2 bars on our mobiles i spent 2 weeks ringing them to fix it they gave another router still no good i gave up trying with them
Pros
They tried to help
Cons
Still internet buffering 2 bars on wifi conection what happened to some one calling in to check if its connected properly etc
Showing 1-5 of 77 items.
Broadband and Power Bundled Providers
Dec 19, 2017
Broadband and Power Bundled Providers
Bundled Plans for Broadband and Power phone and internet bundles are becoming much more popular.  But why?  Find out the best broadband and power bundles here
Fibre broadband speed report September 2017
Sep 11, 2017
Fibre broadband speed report September 2017
Who delivers the most consistent and fastest fibre broadband speeds in New Zealand?  This article showcases the fastest fibre broadband providers in NZ from a range of internet providers tested by Truenet.
Best Broadband Plans NZ - April 2016
Apr 21, 2016
Best Broadband Plans NZ - April 2016
    In the first of a regular monthly post on Broadband Compare we are going to be highlighting two of our broadband partners and what we believe are the leading broadband offers in the market at present.   This month is a great month for you to compare broadband plans and find the best broadband plans in NZ because these are two great offers from two fabulous NZ ISP's.  
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
3 Great Offers
×
offer
LIMITED TIME OFFER!
CALL NOW 0508 22 66 72
SIGN UP TODAY!
offer
***WIN WIN WIN WIN***
FREE Broadband for a year!
Complete our short survey
offer
SPECIAL OFFER
Unlimited broadband bundle
from $59.99/month