Average from 20 reviews
Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.
In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.
In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.
In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.
As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).
** NOTE: The above information has been provided by the ISP or reproduced from their website **
In the first of a regular monthly post on Broadband Compare we are going to be highlighting two of our broadband partners and what we believe are the leading broadband offers in the market at present.
This month is a great month for you to compare broadband plans and find the best broadband plans in NZ because these are two great offers from two fabulous NZ ISP's.
Average from 20 reviews
Karen22nd March 2017
I spoke to at least one nice person
EVERYTHING... really this is the worst company I have ever dealt with. I am forgiving of most things but Trustpower really has no redeeming qualities. Super crap internet speed/does or does not work on a whim. If you ge ...read more
Silia14th March 2017
Since joining trustpower 3months ago i have had to call customer service 2-3 times a month regarding slow speeds or random disconnection. Everytime its a different excuse. Was told different instructions each time and also told to use my old vodafone modem as it was better then theirs according to one worker. Everytime it rains the internet cuts off and i was advised that this happens to all internet providers WHICH IS LIES because our neighbours have no problem with theirs d ...read more
Fast customer service
Slow slow speeds
Hidden costs in call out fees
It doesnt provide wiFi throughout the whole house
kay barnes27th February 2017
find it still too expensive
John K13th February 2017
Hopeless at getting the bill right. Fed up after four months of stuff ups.
Wayne Warin13th February 2017
Slow speed at busy times frustrating. Never had any problems with reliability and customer service has always been good when needed.
One account for electricity, landline and internet.
Slow at busy times.
chris26th January 2017
rubbish, rubbish, rubbish if you want this you get rubbish
slow waste of time
even slower waste of money
Astrid4th January 2017
I've only been a customer for 3 months and it been hell. Messed my bill charges, charged me way more than my own plan lol!!! Speed is slower than a turtle. I think I can run down to the store and back and the movie is still buffering. Ugh it's just the worst.
- bad services
- calculates bill charges wrong and then comes back with the wrong charges again. No confidence in their billing. I CALLED THEM OUT ON IT AND TGEY CAME BACK WITG ANOTHER CALCULATION BUT DIDNT EVEN EXPLAIN ...read more
Manpreet8th December 2016
THEY ARE CHEATERS AND BEEN FINED $390000 FOR FALSE PROMOTIONS
GOOD CUSTOMER SERVICE
ULTRA FIBRE IS VERY SLOW SPEED ITSFOR NAMESAKE ONLY; AVOID THEM GUYS
Robert Wall19th November 2016
Major problems with Apple connect - insolvable unless you are a computer geek
Frustration at losing connections randomly
Lisa14th November 2016
Fibre 100/20, but it's like we are back to adsl.
On a cabled connection (not wifi to the router) Youtube videos buffer, websites are slow to load, connection drop outs, speed anywhere between 30Mbps - 90Mbps according to speedtest.net.
Good price, and its only 1 utility company to pay, though stuck for 24 months.
1 company for power, gas, phone, and internet
For the 100/20 fibre plan.
Connection drops in and out
Bad for gaming
Videos buffer even via cabled connection
24 month contract