Average from 25 reviews
Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.
In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.
In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.
In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.
As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).
** NOTE: The above information has been provided by the ISP or reproduced from their website **
Who delivers the most consistent and fastest fibre broadband speeds in New Zealand? This article showcases the fastest fibre broadband providers in NZ from a range of internet providers tested by Truenet.
In the first of a regular monthly post on Broadband Compare we are going to be highlighting two of our broadband partners and what we believe are the leading broadband offers in the market at present.
This month is a great month for you to compare broadband plans and find the best broadband plans in NZ because these are two great offers from two fabulous NZ ISP's.
Average from 25 reviews
Keith Baibridge25th May 2017
Very poor download 4.6 mbps and even worse upload 0.6 mbps
Not too expensive
Trustpower say it is the best they can offer
Mike Keehan29th April 2017
I switched to Trustpower from my old Orcon account several months ago to basically get the low cost for two years ADSL deal.
Nice package, the NF10W is kinda cute and small and uses little power. Handy having billing simplified with Power.
The free router from Trustpower Netcomm NF10W seems to have the buffer bloat problem with wifi. So gets really laggy when several wifi clients are connected. We have noticed that the wifi is worse compared to Orcon Geniu ...read more
Nikki20th April 2017
Power companies should stick to providing power. If you are slightly late with your power bill, they turn off your broadband so you have no internet and you have to pay $85 to have it turned back on. Trustpower are bullies!
Pam Alsop30th March 2017
Pretty rubbish, and their office closes @ 6pm, so if you need help that's not very suitable
Steve27th March 2017
I scored a lower value, as they entice you in as a new client, however once that term is up, they offer nothing for existing customers to stay. There seems to be no such thing as loyalty and yet they ask us to be loyal. Loyalty is a two way street. I even called them to see if they would match what we were going to move to, sadly no, so the switch is on.
Reliable, convenient to have broadband gas and electricity on the one bill, also the tech cheque is a bonus.
No incentive to stay with them, other suppliers offer a better deal that trustpower won't match. As mentioned above a great service but in todays economy every dollar saved counts.
Karen22nd March 2017
I spoke to at least one nice person
EVERYTHING... really this is the worst company I have ever dealt with. I am forgiving of most things but Trustpower really has no redeeming qualities. Super crap internet speed/does or does not work on a whim. If you ge ...read more
Silia14th March 2017
Since joining trustpower 3months ago i have had to call customer service 2-3 times a month regarding slow speeds or random disconnection. Everytime its a different excuse. Was told different instructions each time and also told to use my old vodafone modem as it was better then theirs according to one worker. Everytime it rains the internet cuts off and i was advised that this happens to all internet providers WHICH IS LIES because our neighbours have no problem with theirs d ...read more
Fast customer service
Slow slow speeds
Hidden costs in call out fees
It doesnt provide wiFi throughout the whole house
kay barnes27th February 2017
find it still too expensive
John K13th February 2017
Hopeless at getting the bill right. Fed up after four months of stuff ups.
Wayne Warin13th February 2017
Slow speed at busy times frustrating. Never had any problems with reliability and customer service has always been good when needed.
One account for electricity, landline and internet.
Slow at busy times.