Trustpower Broadband

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  • Special offer
    fibre Broadband
    Get 6 months broadband FREE or a Samsung Home Appliance when you join Trust ... Get 6 months broadband FREE or a Samsung Home Appliance when you join TrustPower for power and unlimited data broadband on a 24-month term. Exit fees, terms and conditions apply.
    Special

    6 months FREE broadband offer. Offer only available to new residential customers who join Trustpower for power and Broadband plans at the same address. Minimum 24 month term for power and broadband. Exit fee applies if you switch ...

    6 months FREE broadband offer. Offer only available to new residential customers who join Trustpower for power and Broadband plans at the same address. Minimum 24 month term for power and broadband. Exit fee applies if you switch providers during this term. Please note: This offer is not available in addition to any other offer. Terms & Conditions apply

    Read more
    Terms and Conditions apply. Please read them carefully.

    Offer available to new residential customers taking power and broadband together at one property. This offer is not available to customers who have had their services with Trustpower within the last 12 months. This offer may be subject to change or expiry without prior notice. We are not obliged to provide you with services unless we accept your application. We can decide whether or not to accept any application and credit criteria may apply.

    Full T&C's: Click here

    100Mbps 20Mbps
    Fibre
    from 100GB
    up to Unlimited
    data
    12 months 24 months
    contract
    from $84.00 select
  • Special offer
    vdsl Broadband
    Get 6 months broadband FREE or a Samsung Home Appliance when you join Trust ... Get 6 months broadband FREE or a Samsung Home Appliance when you join TrustPower for power and unlimited data broadband on a 24-month term. Exit fees, terms and conditions apply.
    Special

    6 months FREE broadband offer. Offer only available to new residential customers who join Trustpower for power and Broadband plans at the same address. Minimum 24 month term for power and broadband. Exit fee applies if you switch ...

    6 months FREE broadband offer. Offer only available to new residential customers who join Trustpower for power and Broadband plans at the same address. Minimum 24 month term for power and broadband. Exit fee applies if you switch providers during this term. Please note: This offer is not available in addition to any other offer. Terms & Conditions apply

    Read more
    Terms and Conditions apply. Please read them carefully.

    Offer available to new residential customers taking power and broadband together at one property. This offer is not available to customers who have had their services with Trustpower within the last 12 months. This offer may be subject to change or expiry without prior notice. We are not obliged to provide you with services unless we accept your application. We can decide whether or not to accept any application and credit criteria may apply.

    Full T&C's: Click here

    50Mbps 10Mbps
    VDSL
    from 100GB
    up to Unlimited
    data
    12 months 24 months
    contract
    from $79.00 select
  • Special offer
    adsl Broadband
    Get 6 months broadband FREE or a Samsung Home Appliance when you join Trust ... Get 6 months broadband FREE or a Samsung Home Appliance when you join TrustPower for power and unlimited data broadband on a 24-month term. Exit fees, terms and conditions apply.
    Special

    6 months FREE broadband offer. Offer only available to new residential customers who join Trustpower for power and Broadband plans at the same address. Minimum 24 month term for power and broadband. Exit fee applies if you switch ...

    6 months FREE broadband offer. Offer only available to new residential customers who join Trustpower for power and Broadband plans at the same address. Minimum 24 month term for power and broadband. Exit fee applies if you switch providers during this term. Please note: This offer is not available in addition to any other offer. Terms & Conditions apply

    Read more
    Terms and Conditions apply. Please read them carefully.

    Offer available to new residential customers taking power and broadband together at one property. This offer is not available to customers who have had their services with Trustpower within the last 12 months. This offer may be subject to change or expiry without prior notice. We are not obliged to provide you with services unless we accept your application. We can decide whether or not to accept any application and credit criteria may apply.

    Full T&C's: Click here

    10Mbps 1Mbps
    ADSL
    from 100GB
    up to Unlimited
    data
    12 months 24 months
    contract
    from $79.00 select
Trustpower Broadband
5.2

total

  • Reliability 5.5

  • Speed 5.0

  • Support 5.6

  • Features 5.2

  • Value 4.8

Average from 56 reviews

Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.

In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.

In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.

In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.

As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).

** NOTE: The above information has been provided by the ISP or reproduced from their website **

    20 December

    Compare Power and Broadband Bundled Providers

    Bundled Plans for Broadband and Power phone and internet bundles are becoming much more popular.  But why?  Find out the best broadband and power bundles here

    12 September

    Fibre broadband speed report September 2017

    Who delivers the most consistent and fastest fibre broadband speeds in New Zealand?  This article showcases the fastest fibre broadband providers in NZ from a range of internet providers tested by Truenet.

    21 April

    Best Broadband Plans NZ - April 2016

    In the first of a regular monthly post on Broadband Compare we are going to be highlighting two of our broadband partners and what we believe are the leading broadband offers in the market at present.  

    This month is a great month for you to compare broadband plans and find the best broadband plans in NZ because these are two great offers from two fabulous NZ ISP's.

Trustpower Broadband
5.2

total

  • Reliability 5.5

  • Speed 5.0

  • Support 5.6

  • Features 5.2

  • Value 4.8

Average from 56 reviews

oscar10th August 2018

4.6
Reliability
8
Speed
8
Support
1
Features
1
Value
5

not to be trusted

nandroselyn@enprise.co.nz6th August 2018

2.0
Reliability
2
Speed
2
Support
2
Features
2
Value
2

Was charged $300 for cancelling my contract. However still got a bill for the next month for Boradband. When querying it I was told I didn't notify them for cancellation. My question is how did they charge me for cancelation when they didn't know I can cancelling?? I was asked to pay for it - which I did.
They blamed Spark my next service provider for not notifying them. I have this on email...
What a money making scheme!

Cons:

Brand bard is not up to speed it fell over now and then hence why we changed.

John Callan29th July 2018

5.8
Reliability
7
Speed
6
Support
6
Features
5
Value
5

Accidentally got locked in to a two-year contract at $94-a-month, which is pretty steep for a fairly basic service.

Kam Chwee27th July 2018

4.0
Reliability
4
Speed
3
Support
5
Features
5
Value
3

The landline and broadband service was 55% more expensive than the cheapest equivalent service available. The large amount of rainfall in the recent months caused the underground water table to rise higher than previously. Underground copper cable joints in the higher areas began to feel the effect of this higher water table. My copper voice service was down for a month and the broadband speed dropped to 200kbs at one stage.

Pros:

An average ISP service.

Cons:

No reason to pay more for equivalent service

Paul Redmond24th July 2018

8.8
Reliability
10
Speed
10
Support
9
Features
9
Value
6

No problems with the internet service but switched because the power bills were very high

bruce andrell23rd July 2018

3.2
Reliability
3
Speed
2
Support
7
Features
3
Value
1

Supplier not interested in providing best value plan once off the original sign up special. You just default to an expensive plan.

Nigel16th July 2018

7.8
Reliability
9
Speed
7
Support
8
Features
8
Value
7

Have had a good run with Trustpower for 2.5yrs.
Had several services - 1 bill one payment with discount, thought it was a great deal
Genesis came knocking and could save a whopping $80+ per month!
Why wouldn't you move?

Pros:

Stable provider, but sadly didn't look after their existing customers.
Upon notification of departure they offered $200 credit, which I could make in savings in 3 months with Genesis

Cons:

Upon notification of departure they offered $200 credit, which I could make in savings in 3 months with Genesis
Done little too late to secure my business.
New sign ups receive new fridges / washing machines / TV's - wonder how they can offer these - higher than normal prices over the term of your contract will probably pay for them and more! ...read more

royden6th July 2018

8.6
Reliability
9
Speed
8
Support
10
Features
8
Value
8

great support,and information when needed.

Pros:

good rates for broadband,unlimited usage is value.

Cons:

if more internet usage is used than is calculated for unlimited then the internet is slowed down

Andrew Jamieson18th June 2018

3.6
Reliability
5
Speed
1
Support
6
Features
4
Value
2

Can't help feeling they should have stuck to electic power.

Pros:

Accessible on line help

Cons:

Never experienced anything this slow. VDSL with dial up speeds.

Steve18th June 2018

2.6
Reliability
3
Speed
5
Support
1
Features
3
Value
1

Pushy sales staff. Poor internet service. Atrocious customer service. Expect long waits on hold (30 mins+). Excessive cancellation fees. Never again and I'll actively recommend against them.

Pros:

They send the bill on time.

Cons:

Terrible customer service. Rude staff. Excessive fees.

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