Leave a review of Stuff Fibre

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Stuff Fibre

Here at Stuff Fibre, we’re changing the way Kiwis get fibre broadband. We’ve taken all the best bits and listened to what customers really want and built probably the best internet service in NZ.  We’re putting you back in control from day one with a simple offer, no contract tie-in, local service and a 30-day money back guarantee if you’re not 100% happy. (which you will be!!!)

If you’re looking for fast, reliable, unlimited broadband with customer service you can rely on then Stuff Fibre should be your first and only choice.

Join Stuff Fibre today for a genuinely better internet experience.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 7.0
Reliability 7.2
Speed 7.0
Support 7.0
Features 6.5
Value 7.2
Average from 71 reviews
Showing 6-10 of 71 items.
2021-01-05 09:45:05
Samantha 3.4
I have been with Stuff Fibre for about a month. I have had no technical issues so far. However, I have had huge problems with their billing / invoicing. You are required to pay by credit card or direct debit. I operate a business from home, and need GST invoices for my records. Stuff will not send these invoices in advance, and will only barely meet their legal requirement to supply the invoices within 27 days after the charges. You must write to them each and every month to request an invoice, which will take weeks to process. You then get sent a link, which you need to visit within 30 days to manually download an invoice. This is not sustainable for a small business, and any value that they may or may not offer for their services is not worth the hassle of going to so much trouble to obtain the invoices. I do not recommend Stuff, and will change providers as soon as my fixed term contract is up. I recommend others do not enter a fixed term contract with Stuff, especially if you require invoices for any reason. ...read more
Pros
So far no technical issues with the internet service
Cons
Will not provide invoices
2020-12-10 15:19:46
Alex Luce 3.4
The telephone service is terrible and the Internet connection is even worse
2020-10-16 09:51:19
John 6.6
I don’t like their payment method, you are forced to give them your credit card number, and they take their payment.
You have no control.
Pros
Cons
Payment method, speed not as advertised.
2020-09-22 09:54:08
CD 10.0
Amazing so far, very easy to connect, very good customer service, good for games, low latency. Very nice modem. Estable connection. Super!
Pros
All
Cons
None
2020-08-29 11:58:48
Jevan Bowley 2.6
This ISP is not what they advertise. They tout themselves as "the best" yet it is quite the opposite.

Their whole thing is basing it on a base plan and getting "addons" which do not work in the slighest. Essentially if you pay $15.00 to get the 950mb boost, it still gives you the base plan speeds, leaving you dumbfounded as to why the speeds are so terrible. And when you ring the customer support about it, you go through many methods (including having a second router being sent out), including being provisioned on a 2nd port of your ONT and the PROBLEM STILL OCCURS! Stuff are the future at something alright. Sponging money from their customers and not providing them.

If you want cheap well then you definitely get what you pay for. And stuff are just bottom of the garbage pile.
...read more
Pros
Affordable.
Cons
Terrible speeds, non-existent gigabit boost plan, terrible routers, poorly trained customer support and bck feedback.
Showing 6-10 of 71 items.
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3 Great Offers
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Join on an eligible broadband plan from $69/month. Available for Endless mobile customers when you BYO modem. Offer expires 30/06/21. Terms and exit fees apply.
Join on an eligible broadband plan from $69/month. Available for Endless mobile customers when you BYO modem. Offer expires 30/06/21. Terms and exit fees apply.
Slingshot Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Slingshot Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Unlimited Broadband 
From $59.99/month
When you bundle with Energy.
Ts & Cs and $14.99 P&D apply
Unlimited Broadband
From $59.99/month
When you bundle with Energy.
Ts & Cs and $14.99 P&D apply