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Leave a review of Stuff Fibre

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Stuff Fibre

Best Fibre Broadband Provider Winner

Here at Stuff Fibre, we’re changing the way Kiwis get fibre broadband. We’ve taken all the best bits and listened to what customers really want and built probably the best internet service in NZ.  We’re putting you back in control from day one with a simple offer, no contract tie-in, local service and a 30-day money back guarantee if you’re not 100% happy. (which you will be!!!)

If you’re looking for fast, reliable, unlimited broadband with customer service you can rely on then Stuff Fibre should be your first and only choice.

Join Stuff Fibre today for a genuinely better internet experience.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 7.0
Reliability 7.1
Speed 7.3
Support 6.9
Features 6.6
Value 7.2
Average from 54 reviews
Showing 6-10 of 54 items.
2019-10-26 09:07:59
Ken 8.0
We have just recently had fibre installed in the street, Chorus was booked and installed the ONT within a week, very impressed with the prompt install process. The 100/20 plan is slightly faster than VDSL that we previously had (The street cabinet for copper is only 50 meters from the house) but could slow down as the fiber takeup in the street increases over time. Overall I am very happy the have made the switch from copper to Stuff Fiber, recommended
Pros
Took up the Broadband Compare special offer of 4 months free which is a fantastic offer which too good to pass up, Spark failed to match. No setup costs. Fast contact and great customer service for new install
Cons
The supplied modem (Asus RT58U) has good strong Wifi but it does not have the built in connection for VOIP, so I had to purchase a Cisco SPA122 box to get the landline handset working, this was easy to setup using the instructions from the Stuff website. The Voice app for Android has been setup for 2 handsets, one handset (Oppo) sometimes works, the other handset (Huawei) never got it to work, there may be some compatability problems with this app. Payments , apart from using a credit card(which I don't like), there are no other payment options, would prefer paying by automatic payment straight from y bank account. ...read more
2019-10-23 16:10:08
Harman 1.0
Couldn’t switch as couldn’t contact the only telephone number cannot be reached from spark/skinny. We chat guy was busy with 3 other chats so couldn’t organize a call back till later in the evening. Think contacting them will be a stretch if you need support. It’s amazing he wasn’t keen even when I told him I am potential new customer.
Pros
Couldn’t say
Cons
Zero in communications. Kiwi support is just a buzz word for marketing. Basically should be no support, if anybody need to see screenshots email me and I can show you
2019-10-22 12:46:00
D Schofield 1.0
Ordered on 18.10.19, said modem was on way. Mon 21st disconnect previous supplier. Tuesday 22nd, no modem, tracking says in Auckland in problem freight. Rang 0800 number - always engaged, copied and emailed support email - says address not recognized. This is a scam and have no internet now!
Pros
Nil
Cons
no modem, no service, phone does not work, emails do not work, no way to contact them, no responses
2019-10-20 23:10:27
Raj 8.2
I got a really good deal with Stuff fibre through broadband compare. Happy with my new internet provider, although have only had it for a couple of days now.
Pros
no
Cons
no
2019-10-08 10:37:43
Adrian 3.8
Been on the Stuff 1Gb UFB service for a bit over a month now and not getting their advertised download speeds. Currently have a ticket logged with them but not much use. The network is congested and false advertising as 950Mb download speed is just a joke. Average download speed is around 550Mb-700Mb
Pros
Really nice team to work with.
Cons
False advertising
Showing 6-10 of 54 items.
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