Spark Broadband

Spark New Zealand Limited is a New Zealand telecommunications and digital services company providing fixed-line telephone services, mobile phone services, broadband, and digital technology services (including cloud, security, digital transformation, and managed services). Its customers range from consumers to small - medium business, government agencies and large enterprise clients.

It was formerly known as Telecom New Zealand until it was rebranded to Spark on 8 August 2014. It has operated as a publicly traded company since 1990. Spark's mobile network reaches 98% of New Zealand, with over 2.7 million mobile connections and 687,000 broadband connections.

** Note: The information above is sourced from providers or their websites. Spark has chosen not to contribute towards the funding of NZ Compare but we continue to share publicly available details to help Kiwis make more informed decisions.**

Compare Spark Broadband Plans

Reliability	6.3
Speed	6.0
Support	5.2
Features	5.9
Value	4.4

Average from 365 reviews

Showing 171-175 of 365 items.

2018-12-07 15:25:31

Gerd Lentze 6.2

After being a Spark Customer for nearly 30 years now, I was very disappointed when I was billed for my landline calls recently for no apparent reason and an extra charge of $5.00 was on top of that. After my query I was told that the free national landline calls were "a promotional add on" that I received at the beginning of my new contract which has now run out and the $5 was added for increased copper line maintenance cost. Fibre isn't available in my area yet. Although I k ...read more

Pros

Reputable Company with reasonably good service

Cons

Inflexible plans and far too expensive compared to other ISP
No landline deals available at the moment

2018-11-29 17:22:29

D Campbell 4.6

Hopeless direct support. Appears from Skinny's pricing well overpriced.

Pros

Reliable and good website support.

Cons

None

2018-11-26 18:10:55

Stuart Roddick 2.4

Had been with Spark for 25yrs... No More... Never Again!!!
Now a happy new MyRepublic customer
Transferring across from Spark to MyRepublic for their Fast Fibre & phone line was extremely easy to organise and they were knowledgeable, personable, prompt and efficient . (Top Marks)
MyRepublic had an awesomely priced 12mth special joining offer that was just to good to ignore...
Don't put up with those Spark muppets 1 minute longer... Nike principle... Just do it.

Pros

... Ummmm
Still thinking on that one...
No, you got me stumped
Couldn't come up with even one Pro for them
It's official... Spark totally sucks

Cons

Their reliability totally sucks... lost broadband & phone connection for 2-days at a time 5 times in the last 2-years!!!
Their VDSL speed performance is pitiful and erratic... 26Mbps up... 2.5Mbps down
Overpriced... de ...read more

2018-11-23 07:09:38

Anne Prescott 7.0

i live at Jane Mander Village, 262 Fairway Drive Kamo and our coverage is very poor, please please when are you going to increase our coverage. i have the xtra security to do my online banking which requires a text, it quite often times out this is very frustrating.

Pros

None

Cons

with my coverage being poor more than not i get my texts after the event, far too late in this day and age.

2018-11-20 06:43:12

bala 6.4

Their helpline is useless and takes more than an hour at the very least for someone to pick up the phone

Pros

large network and infrastructure

Cons

cant be bothered to look after small customer's problems

Showing 171-175 of 365 items.

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