Spark Broadband

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE THEIR PLANS

Reliability	6.3
Speed	6.0
Support	5.2
Features	5.9
Value	4.4

Average from 363 reviews

Showing 161-165 of 363 items.

2019-02-12 17:03:25

G W 5.8

I've been with Spark for a while and was on a legacy Total Home plan utilising entry level 100Mbps fibre. While the underpinning reliability of the Chorus service is fine (it's basically irrelevant which ISP you go with), Sparks support isn't either great or awful, but their price point is way out, particularly when its packaged with a mobile plan where you already get sticky add-ons like Spotify and Lightbox. They are also completely unresponsive to price matching for eff ...read more

Pros

Basic unlimited fibre that says what its going to do. When you do get a human to talk to, they tend to be helpful (once you get past the "rebbot your modem" script.

Cons

Pricing about 25%+ higher than competition. Spark Unplan options are a joke - unlimited is about $5 cheaper that the legacy plan that's been around for 4 years. The online bot is atrocious, or it may be an actual person ...read more

2019-02-06 10:34:53

Fiona 4.4

Too expensive.

Pros

No hassle when we moved house. Quickly replaced faulty equipment.

Cons

Too expensive. At least 3 total failures in lees than a year. 3 faulty modems in the time we were with them.

2019-01-31 20:22:13

Fiona Roberts 4.8

A fairly standard provider, but in under two years, two modems have gone down.

Pros

Sorted problems promptly and fast transfer with no issues when we moved.

Cons

Far too expensive .

2019-01-19 18:27:33

Bindi 1.0

I joined spark one and half week ago with their new fibre plan. They disconnected VDSL on weekend and didn’t provide fibre connection so no internet for the weekend.
Took two hours to transfer my message to customer support and yet no solution.
Extremely poor customer support for spark customer. I will not recommend anyone to join spark and suffer similar ways. Never again.

2019-01-09 17:04:56

Ian Patterson 6.8

The service was fine, but they forever changed their plans and pricing, reminding me to look around.

Pros

Always up so no reliability issues.
Service was good.

Cons

Price when compared to orders.
Terrible disconnect, I gave 30 day notice, they screwed up and disconnected immediately and it's taken days to transfer the service.

Showing 161-165 of 363 items.

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