Leave a review of Spark Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Spark Broadband

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE THEIR PLANS
Total: 5.6
Reliability 6.3
Speed 6.0
Support 5.3
Features 5.9
Value 4.4
Average from 358 reviews
Showing 1-5 of 358 items.
2022-04-16 15:49:23
Lorraine Thornley 7.0
Moving to new home. Waiting for fiber to be connected, so they gave us wireless broadband until fibre connected. Not expecting password. Will not refund our money.
I am going off spark after being with them for over 40 years.
2022-02-08 05:43:37
Kev 3.8
one of the most hopeless, arrogant organisation I have ever had to deal with. I have been with them for many years but over the last few years it has been a steady dive in performance, service and support until it has reached new lows. Loyalty to a long time customer is some thing that they do not adhere to. A new plan is being forced on me but getting the swap over sorted is a nightmare. And then a bill comes and nothing has changed, except my old LL has been cut off. Trying to sort it is a nightmare that anybody could really do without. I am flabbergasted at the poor quality of knowledge and desire to help a paying customer through a change that they forced onto me. This is a new low in a steady downward curve over the last few years. ...read more
Pros
Some individuals put in the effort, but they (whilst appreciated) are few. Based on my experience. No Pros.
Cons
A helpdesk in the Phillipines is a problem because they do not understand local (NZ) conditions and expectations. The fault is not with these individuals but with what management dumps on them. All that matters is the money honey. No loyalty to long serving customers. Problem? What Problem? They just want to get you off the line ASAP. A constant feeling of management double-speak that is drilled into the overworked and underpaid underlings. ...read more
2021-11-28 13:31:12
Jacqueline Crothers 6.8
Need a change.
2021-11-27 07:40:57
R garvey 4.0
Fine when everything ok. Rather poor when things go wrong.
2021-11-24 11:45:18
Mel C 3.6
I've been with Telecom/Spark for 40+ years. Their loyalty is zero. Deals are offered to new customers only.
They tried to push me onto wireless internet last year. Sent a letter saying I'd be changed over unless I opted out. The letter arrived on a Saturday, opt-out deadline the following day. I phoned, told them the time-frame was unreasonable, but the customer service woman did not accept the facts here, was pushy and arrogant, then transferred me to the department where I would have to opt out - it was not staffed - they didn't work Sundays! Arranged a call-back for Monday with another call to spark and cancelled the changeover, (3 times now opted out), but they proceeded with it anyway, several days later. Eventually managed to get it cancelled & returned, again with several issues, the equipment they sent.
Had reason to phone them recently. Customer service was great - it generally is except for the sales team. Then they sent an email requesting feedback. Ha! My internet kept dropping out in the short survey and it wouldn't send!!
The continual lags and outages in internet are the main reason I'm changing. If they can't handle copper wire, why should I trust them with my Fibre connection. And I trust the other companies routers more than the ones Spark provides.
...read more
Pros
Customer service is usually great, (except for pushy Sales Team people).
Cons
Unreliable internet connection.
Showing 1-5 of 358 items.
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Exclusive Deal
Unlimited broadband from $65/m
Plus 6 mths FREE Prime Video and Neon
Limited time only. T&Cs apply
Exclusive Deal
Unlimited broadband from $65/m
Plus 6 mths FREE Prime Video and Neon
Limited time only. T&Cs apply
Get rid of dead spots with an in-home
Mesh system: $1 p/mth on Fibre Pro! 
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Get rid of dead spots with an in-home
Mesh system: $1 p/mth on Fibre Pro!
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Exclusive Offer
Unlimited Fibre 300 - ONLY $57.95/mth
Orbi Wi-Fi 6 router $5/m rental or BYO
Plus great bundle discounts!
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Exclusive Offer
Unlimited Fibre 300 - ONLY $57.95/mth
Orbi Wi-Fi 6 router $5/m rental or BYO
Plus great bundle discounts!
T&C's apply.