Leave a review of Spark Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Spark Broadband

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Total: 6.7
Reliability 6.1
Speed 5.8
Support 5.1
Features 5.7
Value 4.4
Average from 278 reviews
Showing 131-135 of 278 items.
2018-06-15 22:13:46
Hanna 6.6
Customer support never followed through with a replacement router after determining that I needed a new one and tried to say I had to pay for it which would cost me $200?! After checking with the manager, it was confirmed that it will be free of charge and that it will be dispatched to me the following day. Old Router worked the following day surprisingly and I never received the new router or a phone call. Hopeless service!
Pros
Allows automatic payment which is my preference

Bills are sent to my emails monthly
Cons
Customer support - ZERO

Router loses connection more frequently
2018-06-11 06:36:56
Wayne Jamieson 7.2
Reliable but too expensive compared to other providers need to switch to get the deals
Pros
Reliable
Cons
Takes hours to try to talk to them charlotte service only way
2018-05-31 08:19:05
Doron Amir 6.8
While the plan I was in was good value for money when I signed up to it initially - it is currently unjustifiably expensive, especially considering the fact that I have an unresolved random issue of service disconnections
Pros
Fast fibre access when working
Cons
Had to chase down credit that was not applied properly to my account initially
Had to spend many hours with technical support to try and resolve multiple issues, 2 of them have not been resolved despite their technical experts' attempts, but I just gave up. ...read more
2018-05-25 10:39:26
D Wilson 6.4
been with spark for a very long time, but was worried about changing ip so procrastinated, and have a much better deal to come without any problems hopefully
Pros
chat online service good
Cons
pricing too high
2018-05-03 13:01:48
Brian Field 5.8
Support. Communication is very poor with no replies to initial emails or phone.And at this point in time when deciding to change provider. Also expect all customers to understand their internet system and contract( am aged mid 70ΓÇÖs )
Value. Over the top
Showing 131-135 of 278 items.
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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Jul 21, 2016
Pokemon Go: What is it and why is everyone talking about it?
The new Pokemon game that is taking New Zealand and the world by storm.  You will have had to be living in a cave (were there any Pokemon there?!!?) if you haven't picked up on the conversation around Pokemon in the last week or two...so what is Pokemon Go?  
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