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Spark Broadband

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Spark Broadband
5.0

total

  • Reliability 5.6

  • Speed 5.5

  • Support 4.6

  • Features 5.2

  • Value 4.1

Average from 90 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.0

total

  • Reliability 5.6

  • Speed 5.5

  • Support 4.6

  • Features 5.2

  • Value 4.1

Average from 90 reviews

Martyn8th March 2017

2.8
Reliability
4
Speed
5
Support
2
Features
1
Value
2

Totally inefficient websites for My Spark, when seeking help

Pros:

Still wondering about this one

Cons:

as above. Not good assistance when chatting on line for assistance. Huge delays on call backs. Not giving total info when asking about contracts and in this aspect I mean availability of types of phones.

Lisa27th February 2017

7.6
Reliability
9
Speed
8
Support
8
Features
8
Value
5

Had Spark broadband for 2.5 years now, only had 2 drop outs in that time and it was during a storm. Can't complain at that! Customer service is always helpful if I have a query about my plan.

Pros:

Service reliability is excellent.

Cons:

Price is a shocker. Was paying $60 a month in Aussie, $95 per month in NZ is a rip off. Free Lightbox is of no interest to me.

Angela24th February 2017

2.0
Reliability
4
Speed
3
Support
1
Features
1
Value
1

The most expensive and yet unreliable internet service provider. When you call them they don't care about solving your issues.

Pros:

None

Cons:

Terrible service. The customer service representatives talk to you like they couldn't care less

Steve Davies23rd February 2017

5.4
Reliability
7
Speed
7
Support
1
Features
6
Value
6

Spark are terrible but slightly less terrible than the rest.

Pros:

Installation of Fibre was seemless

Cons:

Terrible service...

Gary23rd February 2017

3.4
Reliability
7
Speed
2
Support
2
Features
3
Value
3

No roll over data no sign ever of Fibre getting here and yet live 8 minutes from Henderson city centre. Fibre is stopping down the road big impact on my business probably leaving spark soon and going wireless

Marvin Casimiro23rd February 2017

7.0
Reliability
7
Speed
8
Support
7
Features
7
Value
6

A bit laggy sometimes

Graeme Salmond17th February 2017

6.2
Reliability
7
Speed
7
Support
7
Features
7
Value
3

My Spark ADSL Broadband was reliable and the service was prompt & friendly when needed occasionally. But Spark is getting too expensive for my basic requirements. Flip offers a naked Broadband ADSL service that meets my needs for $30/month less than Spark and so I'm transferring to Flip next week. Hope it works out well.

Chris Martin17th February 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

Good provider,but they charge like a wounded bull.

Pros:

Good service

Cons:

So expensive.

Carl Bigley17th February 2017

3.6
Reliability
2
Speed
1
Support
7
Features
7
Value
1

unable to run internet TV and poor connectivity since switching to spark

Pros:

Easy to get in touch with.

Cons:

But it doesn't work

Denise Webb15th February 2017

4.2
Reliability
5
Speed
7
Support
2
Features
5
Value
2

I never wish to have anything to do with Spark again ! Their customer service is abysmal, most of the reps, can't speak decent English and after hours you get re-directed to another country.
I have encountered over one month without internet, intermittent internet, interminable waits for customer service,going into the hours.

Without my tenacity,most would have given up.

Pros:

I got a bit of a refund, other than than that no, Lightbox is useless.

Cons:

None

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