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Spark Broadband

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Spark Broadband
5.0

total

  • Reliability 5.5

  • Speed 5.5

  • Support 4.6

  • Features 5.2

  • Value 4.1

Average from 92 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.0

total

  • Reliability 5.5

  • Speed 5.5

  • Support 4.6

  • Features 5.2

  • Value 4.1

Average from 92 reviews

Cheryl Skelton11th July 2017

6.8
Reliability
8
Speed
7
Support
8
Features
7
Value
4

Very expensive each month

Pros:

It's connected and working

Cons:

Expensive

Sam 10th July 2017

2.2
Reliability
1
Speed
3
Support
1
Features
5
Value
1

Worst internet company I've ever been with. Took them weeks to install Fibre after we had bought it, and then they delivered us an ADSL/VDSL modem, when we were paying for a Fibre plan. The Fibre modem we DID get was cheaply-made and had a relatively slow connection for Fibre. Now it has broken and will take over a week for a new one to be delivered.

Pros:

- They give you 20GB of "emergency data" when your modem f**ks up. (Which is apparently very common for Spark users.)
- I am really trying to think of another pro but can't.

Cons:

- They'll probably try to scam you. Don't buy a year-long plan and make sure your modem has fibre capabilities.
- Really poor customer service.
- Slow internet for the type you choose (ADSL, VDSL, Fibre etc.)
- Weak, unreliable modems. (Will break on its own, without any rough-handling.)
- Barely any wifi reach.
- Internet always cuts out randomly.
...read more

mark thomas8th July 2017

4.4
Reliability
7
Speed
5
Support
7
Features
2
Value
1

left them because after i quit sky and started watching netflix my broadband bill doubled and I never realized for over 2 months, never had any calls advising me that I was paying between double to triple what I should be, and suggesting a better plan, as I used to get with the mobile plan. So, after 20 + years with them (mobile, landline, and later on, broadband) I shifted providers. Now paying less than I was on a 120 gig limit plan,and getting unlimited internet.

Pros:

good support

Cons:

too dear and not interested in matching lower prices

Simone Graham28th June 2017

2.0
Reliability
2
Speed
2
Support
2
Features
2
Value
2

For the past week our internet has been patchy, coming on and off, both on wifi and on the wired connection to the PC. We keep rebooting the modem but it doesn't fix the problem. We have naked broadband, unlimited data and although Spark gave us a good deal (lower than advertised) to keep us as customers, if it doesn't actually do the job then it's not good value.
We can't get hold of anyone at the service centre to help so far. Super frustrating. So we're now shopping for a new internet provider. ...read more

Pros:

It was already set up.

Cons:

It doesn't work. The wifi is patchy and the service keeps coming on and off, which makes chrome-casting movies and TV shows a frustrating nightmare.
This has now been ongoing for about a week.

Paulette27th June 2017

3.4
Reliability
3
Speed
4
Support
4
Features
3
Value
3

Internet cuts out all the time

Pros:

Nothing

Cons:

Bad internet

jennifer martin17th June 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

to deer

Allan16th June 2017

3.2
Reliability
5
Speed
3
Support
1
Features
4
Value
3

Absolutely rubbish

Pros:

Nothing

Cons:

Terrible service and slow.

Alan14th June 2017

9.4
Reliability
10
Speed
10
Support
8
Features
9
Value
10

Great ISP with awesome reliability. Haven't needed to phone support - they're that good!
(Fibre connection, haven't moved house)

Pros:

Free Lightbox, consistent speeds

Cons:

None to name of....

John14th June 2017

9.6
Reliability
10
Speed
10
Support
9
Features
9
Value
10

A great value ISP

Pros:

Free Lightbox

Cons:

No IPv6 (minor issue)

Helmut Walle10th June 2017

5.0
Reliability
7
Speed
9
Support
1
Features
7
Value
1

ADSL is ludicrously expensive in NZ, and Spark isn't exactly the cheapest ISP.

Pros:

Reasonably reliable connection and usually decent speed for ADSL.

Cons:

Expensive, endless waiting queues in phone support.

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