Spark Broadband

  • Plans
  • Information
  • News
  • Reviews
Spark Broadband
5.4

total

  • Reliability 5.9

  • Speed 5.7

  • Support 5.0

  • Features 5.7

  • Value 4.5

Average from 201 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.4

total

  • Reliability 5.9

  • Speed 5.7

  • Support 5.0

  • Features 5.7

  • Value 4.5

Average from 201 reviews

Louise Moore1st November 2018

6.4
Reliability
7
Speed
7
Support
7
Features
7
Value
4

It is impossible to get customer service from spark.

Pros:

Market leader. Phone app to manage account

Cons:

Absolutely close to impossible to get through to support. Then follow up is poor. When we had a major issue, getting anyone to be proactive and own the issue took a complaint to the telecommunication disputes resolutions service. Then I had a call within an hour ...read more

wendy1st November 2018

6.8
Reliability
7
Speed
6
Support
7
Features
5
Value
9

haven't had any issues apart from slow speed sometimes

Pros:

Special deal

Cons:

None

Peter sanders21st October 2018

5.0
Reliability
8
Speed
4
Support
1
Features
7
Value
5

I want to change but Spark is obstructive and is trying to charge early exit fees despite conflicting emails that say I can leave without charge - I believe Sparge is deliberately trying to keep me as a customer despite poor service - Is there a broadband/mobile ombudsperson I can approach - thanks 0274797947

F A Crozier16th October 2018

3.2
Reliability
5
Speed
8
Support
1
Features
1
Value
1

Not greatly enthused by their customer service at all. We ended up with a connection we did not want due to their slow response and so bsequent crossing of emails.

Pros:

Can't think of any

Cons:

Bad communication
Bad customer service
Do not correct their errors
High handed methods to get what they want over what customer wans

Peter Begg6th October 2018

7.2
Reliability
9
Speed
5
Support
8
Features
6
Value
8

Wireless connection

Pros:

works well for my needs

Cons:

If I ever want to increase capacity, difficult.

Gilbert Rose1st October 2018

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

Generally OK

Brent1st October 2018

3.4
Reliability
1
Speed
1
Support
1
Features
7
Value
7

Spark made a date for internet switchover where you have to be at home for half day then failed to show and have yet to do another appointment

carla bryant24th September 2018

4.0
Reliability
5
Speed
5
Support
2
Features
5
Value
3

Cant talk to a real person

Bryan23rd September 2018

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

been on them for years

Pros:

been on them for years

Adam 23rd September 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Absolutely shocking customer service pay for 1000 get 250 no one can help

Pros:

None

Cons:

Too many to mention

Shown 10 reviews (21-30) out of 201 reviews
You selected
pic
pic

2 Great Offers