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Skinny’s whole reason for being is to strip everything back, so you only pay for stuff you actually want at super low prices. It’s based on a model called common sense. Skinny broadband only does award winning mobile and broadband, and it’s all prepay.

Skinny Mobile is a division of Spark New Zealand Trading Limited, and Skinny happily uses Spark's 4G network.

Do I need to use the Skinny router (modem)?
Yes, you do but if you sign up on their 12-month term contract plan, you will get HG659 modem for free. If you prefer to keep things simple and stay out of contracts then you will need to buy it for $99. This router has been configured and works right out of the box with a very simple setup to make things super easy. You cannot bring your own modem to connect to them.

Is it really unlimited?
Correct, their Unlimited Broadband is a fixed-line connection (as opposed to the 4G wireless broadband), which means you can stream all the movies you want and not worry about your data. There is no data limits or caps!

Is Skinny Unlimited Broadband available everywhere?
Anyone who can get a fixed-line internet connection in New Zealand can get ADSL or VDSL plans. You can also get fibre connections in the main centres, including Auckland, Wellington, Hamilton, Tauranga, Palmerston North, Whanganui, Christchurch, Dunedin and many others.

How fast is the connection?
After you enter your address in the address checker, we will show you the best connection type available at your property. Their base plans are the same price, no matter what type of connection you can get, and your speed will totally depend on the connection type. With standard (VDSL or ADSL) connection your maximum speed will be around 10 to 50Mbps (average throughout New Zealand). If fibre is already installed in your house or your address is fibre ready, you will be able to get speed up to 900Mbps. As soon as fibre becomes available at your street, just get in touch with them and they will look at upgrading your connection to fibre.

What about contract?
It is up to you. If you do not want a contract then just pay upfront for the router ($99) and connection fee ($49). They have introduced their first ever 12-month plan as a way to offer an option to cover the initial costs. They have kept it smooth and easy. It is very simple, if you decide to terminate your contract before 12 amonth expired then you would need to pay an exit fee of $199. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.9
Reliability 5.8
Speed 5.7
Support 5.7
Features 5.2
Value 6.9
Average from 62 reviews
Showing 16-20 of 62 items.
2019-06-27 13:57:12
Excalibur 9.6
Been with Skinny VDSL for 1.5 years and Skinny mobile for even longer. They accommodated me with a specific start time for my contract so I didn't pay two providers for same period. Speed is excellent. Only note is connection drops for 60secs or so occasionally and it mightn't be Skinny's fault either. When fibre comes I'll go with Skinny.
Fast, good price, no frills I don't need.
Skinny is behind CG Nat so some 3rd party services aren't available.
2019-05-20 15:52:18
Ray 2.2
I still have no fibre connection. I’ve contacted Skinny on four separate occasions by phone and email to query why it has taken so long (2 months and counting). Replies are usually weeks apart and did not address any concerns, but instead blamed Chorus. Would not recommend and will be joining another provider.
Terrible customer service
2019-05-16 16:40:00
Luisa 9.6
Super quick and efficient.
2019-04-29 17:26:29
Trevor 1.0
Terrible service, poor internet connection, lock-in contract "for modem expense" is an absolute joke, and most likely enforced as Skinny know they wouldn't retain customers through the quality of their services.
2019-04-29 17:15:03
Michelle 1.0
WARNING - AVOID SKINNY BROADBAND!!! Skinny Broadband has the single worst customer service centre I have ever encountered. Everything is too much effort, and they are of very little assistance. They have not yet effectively addressed any of my queries or complaints, despite the MANY errors they have made during my contract.
Completely inefficient, untrained and arrogant staff. Especially disappointing as I chose them as the Skinny mobile customer service team used to be fantastic. The internet connection we have is constantly slow, dropping out, and they allege they see no problem with it. On the countdown for the end of the contract now, and despite being relatively new when I initially signed up, the customer service has gotten progressively worse. They are only interested in making a quick dollar, not actually providing a decent service. WORST INTERNET PROVIDER IN NZ, BY FAR!!!!!!!!!!!!!!!!!!!!!!! ...read more
We have very basic internet connection, and it was slightly cheaper than our last company.
Everything - customer service team is absolutely useless and arrogant, internet connection is very poor, modem had to be replaced (about a month into the contract), completely disinterested in any issues as they know they will get their money each month until the contract is up. ...read more
Showing 16-20 of 62 items.
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