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Leave a review of Orcon

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Orcon's aim is to bring Best Quality Internet to Kiwis. They want to offer the world's smoothest broadband experience in New Zealand.

Orcon knows innovation is a key to this so constantly push the limits to deliver the newest and greatest solutions to Kiwis. They were first to unbundle the local loop, been ahead of others with Ultra-Fast Broadband and let New Zealanders do more with their unlimited broadband.

They are always fighting to do better and they are proud of their ability to innovate. Their team is filled with amazing people who are knowledgeable and helpful and, basically, just love the Internet. They are small enough company to care and big enough to make a difference.

Orcon is all about the internet and their network is optimised for fibre. That means tonnes of data, plenty of bandwidth, smart data caching technology, and low lag time. They love fast fibre, and that is why they would not dream of doing anything to slow you down like throttling or traffic managing.

They have scrapped data caps and all the plans are now unlimited. They just do not make sense in a world of fibre and 4K Netflix. They want to offer New Zealanders the best broadband possible – and innovation is the way they drive this.

Orcon knows its stuff when it comes to internet. The company was the first to unbundle the local loop, the first to launch a mass-market plug and play VoIP device, and the first to get Kiwis hooked up to ultra-fast broadband.

Orcon offer gigabit residential plans, bringing a new level of broadband speeds to Kiwi consumers, along with ADSL, VDSL and Fibre with or without homeline services dependant on what is available at your broadband region. All of their internet plans offer unlimited data. 

 

** NOTE: The above information has been provided by the ISP or reproduced from their website ** 

Total: 5.6
Reliability 5.8
Speed 6.2
Support 5.2
Features 5.7
Value 5.3
Average from 140 reviews
Showing 81-85 of 140 items.
2017-10-25 11:26:57
shashi 5.8
I moved to orcon vdsl plan recently. The price offered is very competitive and there are no installation charge.
Pros
prompt fault resolution and customer care service is good.
Cons
1. When i told that vdsl didn't work at my home - 1st surprise came: They mentioned if fault is in your home line, they will charge $140, wow - because I didn't read their t&c carefully. Other providers atleast mention clearly that 30-40$ are installation charges. Then they told if I buy their wiring insurance, then I do't need to pay $140 if fault is at home line. So I am now paying wiring insurance as well per month. What a trap!!!

2. I have been using it very recently and every single day, i need to restart my modem and/or turn on/off wifi in PC in order for it to work. Suddenly all websites start showing dns not found. I never had such issues with past internet service providers.
...read more
2017-10-24 07:49:17
Anna 4.0
I would change but I must confess that the thought of setting up another modem doesn't appeal. But Orcon has been a disappointment.
Pros
The Manila staff are better informed than their Kiwi counterparts were.

Landline & national calls are thrown in.
Cons
Slow.

Frequent outages & lost connections-FAR too frequent !!!

Expensive.

Wifi doesn't work.

Orcon is not very fast.
2017-10-24 07:23:54
Stephen 5.0
Currently I am neutral and will have to do a more thorough review later. I signed up with Orcon for the special fibre and landline package on September19th or thereabouts. I was under the impression that I would have fibre by the end of September and I would be able to retain my current phone number. Well that still hasn't happened yet (as of today Oct 24). They connected me to their broadband service on the 25th September to great fanfare. However, I wanted FIBRE. Also my landline was disconnected by my previous server Vodafone who eventually told us both that they OWNED my phone number and it was disconnected for good. I've been told by 2 different agents that my fibre will be connected in 1 to 6 months. After lots of calls and emails back and forth they have given me a discount until the fibre is up and running. They still say as of last week that they are working on getting my landline number back but I still don't have a landline. ...read more
Pros
The broadband that has been provided is as good as Vodafone. I have had no problems with it so far. After lots of emails and hours on the phone, they do listen and try to make some compensation.
Cons
Orcon has very poor organisation. No one seems to know what the other person is doing. It's obvious you're talking to people in another country who although very very polite and nice, do not really understand much about the country they are supposed to be giving support to. As of today I still have no word about my landline although 2 weeks ago a very nice man told me he was getting on to that immediately and he would also be seeing about getting my fibre on asap. Not much since then. I'm a bit weary after the ordeal and wait patiently and in hope that all will come right in the end. Unless you are a very patient person, I would not recommend them. ...read more
2017-10-24 06:07:14
Tom Drummond 4.6
Setup a total shambles. After two weeks of trying to get my internet and phone set up I gave up. Was without a phone for nearly two weeks. Calling the call centre was a nightmare. Router supplied was a very basic single channel device that could only deliver around 30% of the advertised download speed. With an old dual-band router lashed up to Orcon's I got 100%.
Pros
Very fast and easily achieved the advertised upload and down load speed of 100/20 at the router. Mind you that was NorthPower's network. Orcon are only retailers.
Cons
Heaven help you have any reason to call the call centre. Get a prescription for tranquilisers before you do. I'm not kidding!
2017-10-24 04:44:25
manjinder singh 5.4
problem of speed..
Showing 81-85 of 140 items.
Introducing the Orcon Broadband designer modem series
Aug 1, 2016
Introducing the Orcon Broadband designer modem series
Something a little bit different from Orcon this month – the Orcon designer series is a collection of 5 limited edition modems created by five talented New Zealand artists to make the Orcon Broadband  modems a work of art.  
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