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Leave a review of Orcon

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Orcon's aim is to bring Best Quality Internet to Kiwis. They want to offer the world's smoothest broadband experience in New Zealand.

Orcon knows innovation is a key to this so constantly push the limits to deliver the newest and greatest solutions to Kiwis. They were first to unbundle the local loop, been ahead of others with Ultra-Fast Broadband and let New Zealanders do more with their unlimited broadband.

They are always fighting to do better and they are proud of their ability to innovate. Their team is filled with amazing people who are knowledgeable and helpful and, basically, just love the Internet. They are small enough company to care and big enough to make a difference.

Orcon is all about the internet and their network is optimised for fibre. That means tonnes of data, plenty of bandwidth, smart data caching technology, and low lag time. They love fast fibre, and that is why they would not dream of doing anything to slow you down like throttling or traffic managing.

They have scrapped data caps and all the plans are now unlimited. They just do not make sense in a world of fibre and 4K Netflix. They want to offer New Zealanders the best broadband possible – and innovation is the way they drive this.

Orcon knows its stuff when it comes to internet. The company was the first to unbundle the local loop, the first to launch a mass-market plug and play VoIP device, and the first to get Kiwis hooked up to ultra-fast broadband.

Orcon offer gigabit residential plans, bringing a new level of broadband speeds to Kiwi consumers, along with ADSL, VDSL and Fibre with or without homeline services dependant on what is available at your broadband region. All of their internet plans offer unlimited data. 

 

** NOTE: The above information has been provided by the ISP or reproduced from their website ** 

Total: 5.6
Reliability 5.8
Speed 6.2
Support 5.2
Features 5.7
Value 5.3
Average from 140 reviews
Showing 66-70 of 140 items.
2018-01-04 21:25:15
Winston 6.8
Didn't know I am just getting a ADSL line instead of fibre. Have always thought ADSL is only temporary until Fibre is connected. Should have mentioned clearly before sign up.
2018-01-04 08:44:22
Karl 1.6
Did not sign up with them in the end and moved to a different provider. I had trouble through sign up as they did not process my order in a timely fashion. They sent an automatic email saying I would receive an email with my order details within 1-2 days, it's been 7 and I never received one. I called them on the 03/01 asking if we were on track to getting my order complete on the 08/01 as I will be working from home some times and need internet, I was told my order had not been progressed so they would escalate it. I then called back again on the 04/01 where I spoke to another person who said that I could not get it as the previous tenants had not disconnected their service and this needed to be done first. I said this wasn't what I was told yesterday and he said he would speak to the fibre installation company, after speaking with them and calling me back I was told that I needed a fibre line to be installed into my property before I could get anything which meant that I would not receive fibre on the date required. After this I said I was cancelling as I had been misled twice.
Funny enough my new provider confirmed there was a line in my property and that it could be completed by remote activation and they will send a router out within 24 hours for connection to be completed ready for my move in date.
...read more
Pros
None for customer service, cannot comment on fibre reliability or speed.
Cons
Misled by two agents.
Calling the sales team takes 12 - 20 minutes to get through to anyone.
Whilst talking to the agent about my need for fibre on the 8th as I have an important role within a company which means I need net access 24/7 he laughed down the phone and said you should have read the t's and c's. ...read more
2017-12-28 23:48:39
Karen 9.4
Quite surprised what an excellent installation they did, super speedy and efficient and the customer service guy was a kiwi (even better) and extremely switched on
Pros
Loving orcon had not a single issue with my fibre B.B. connection
Cons
HavenΓÇÖt checked the price in relation to the super fibre optic we are on with other providers so cost maybe...maybeee a factor . But the service and reliability is brilliant
2017-12-09 02:47:57
Dean 6.0
Upgraded from the Genius plan and have had constant outages on our Ethernet connection. Had Geeks on Wheels in for support as this was insufficient through Orcon. They conveyed that the modem was low spec and prone to drop outs. They dont track client comments as they constantly ask the same questions when giving advice.
Pros
Hard to see at this stage.
Cons
Bad customer support and poor communications. Modem (Ethernet) drops out regularly.
2017-12-04 00:15:51
Owen 7.8
The issue with Orcon is that when something goes wrong, their Help Desk (until very recently) was in the Philippines and the accent made understanding really difficult. Add to that, the American-style way of telling callers what they are doing at every step of the process instead of just getting on with it and not wasting our time.
We had excellent service from Orcon when our new fibre was installed and we couldn't get wi-fi throughout the new house but I had to make many visits to their HO in Takapuna and complain loudly to get that help. ...read more
Pros
I don't often have a problem with their reliability these days and they finally seem to have increased their Help Desk staff numbers.
Cons
Charges are high until a better deal is offered by a competitor - then they want to do a deal to keep us with them. They have other ISPs within the Vocus Group that offer the same as Orcon at lower rates but they don't think to reduce Orcon customer rates at the same time.
They attract and reward new customers but ignore those who have been loyal customers for years.
...read more
Showing 66-70 of 140 items.
Introducing the Orcon Broadband designer modem series
Aug 1, 2016
Introducing the Orcon Broadband designer modem series
Something a little bit different from Orcon this month – the Orcon designer series is a collection of 5 limited edition modems created by five talented New Zealand artists to make the Orcon Broadband  modems a work of art.  
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