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Leave a review of Orcon

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Orcon's aim is to bring Best Quality Internet to Kiwis. They want to offer the world's smoothest broadband experience in New Zealand.

Orcon knows innovation is a key to this so constantly push the limits to deliver the newest and greatest solutions to Kiwis. They were first to unbundle the local loop, been ahead of others with Ultra-Fast Broadband and let New Zealanders do more with their unlimited broadband.

They are always fighting to do better and they are proud of their ability to innovate. Their team is filled with amazing people who are knowledgeable and helpful and, basically, just love the Internet. They are small enough company to care and big enough to make a difference.

Orcon is all about the internet and their network is optimised for fibre. That means tonnes of data, plenty of bandwidth, smart data caching technology, and low lag time. They love fast fibre, and that is why they would not dream of doing anything to slow you down like throttling or traffic managing.

They have scrapped data caps and all the plans are now unlimited. They just do not make sense in a world of fibre and 4K Netflix. They want to offer New Zealanders the best broadband possible – and innovation is the way they drive this.

Orcon knows its stuff when it comes to internet. The company was the first to unbundle the local loop, the first to launch a mass-market plug and play VoIP device, and the first to get Kiwis hooked up to ultra-fast broadband.

Orcon offer gigabit residential plans, bringing a new level of broadband speeds to Kiwi consumers, along with ADSL, VDSL and Fibre with or without homeline services dependant on what is available at your broadband region. All of their internet plans offer unlimited data. 

 

** NOTE: The above information has been provided by the ISP or reproduced from their website ** 

Total: 5.6
Reliability 5.8
Speed 6.2
Support 5.2
Features 5.7
Value 5.3
Average from 140 reviews
Showing 131-135 of 140 items.
2017-02-10 02:55:53
Margi 5.2
Will not be recommending orcon as an ISP. I inherited the account midway through the contract and had to deal with the company's service centre at different times. The representatives didn't seem to be able to deviate from their standard 'company' responses in response to basic questions/ queries. Notes recorded on the account differed from what was actually discussed. Connection kept cutting out, but because of the fustrating service I didnt bother complaining and waited 6 months for the contract to end before giving my 30 days notice to cancel the account. This proved to be more complicated then just giving notice as they didn't take steps to terminate the connection/ send SAE for modem return. Never again. ...read more
2017-01-31 04:58:54
Dave 1.8
Had fibre with Orcon since 2013, great on 100/50 plan, loved the 200/200 plan...but the 1Gb offering is a nightmare, zero support from the level 2 tech folk. Very poor. Beware! We have been without a phone for long periods, and are getting slow download speeds. Beware!!!
Pros
Cons
No support from the support team. No followup. Not happy!
2017-01-29 03:06:02
Kamal 4.4
Support in not even supportive at all
Pros
I have been with Orcon for over 3 years. It was good initially. Speed was average
Cons
Unfriendly, Rude customer support.
2017-01-19 03:26:20
Richard 5.0
slow speed of line. haven't upgraded Modem ever after many years despite requests
Pros
support helpful
lots of services other don't do such as domain name hosting
Cons
slow line
too much spam gets through
old routers never refreshed
2017-01-03 05:41:46
Mark Elder 1.8
Been with Orcon for about a year. Was fine, had a few DNS issues, but was easy to deal with. Contract ended and they switched us out to a new plan with the same speed and unlimited data, but it's unbearably unstable and they refuse to deal with it.
Pros
Plan included a decent VOIP phone, and for the most part, they were fine - until December 2016.
Cons
1. DNS issues. Their DNS servers are screwy.
2. Incredibly poor speeds during peak hours - only a few kbps. Orcon says it's totally fine and we should be happy with what we have. They refuse to fix it or release us from our contract. Not a good experience! ...read more
Showing 131-135 of 140 items.
Introducing the Orcon Broadband designer modem series
Aug 1, 2016
Introducing the Orcon Broadband designer modem series
Something a little bit different from Orcon this month – the Orcon designer series is a collection of 5 limited edition modems created by five talented New Zealand artists to make the Orcon Broadband  modems a work of art.  
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