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Leave a review of Orcon

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Orcon's aim is to bring Best Quality Internet to Kiwis. They want to offer the world's smoothest broadband experience in New Zealand.

Orcon knows innovation is a key to this so constantly push the limits to deliver the newest and greatest solutions to Kiwis. They were first to unbundle the local loop, been ahead of others with Ultra-Fast Broadband and let New Zealanders do more with their unlimited broadband.

They are always fighting to do better and they are proud of their ability to innovate. Their team is filled with amazing people who are knowledgeable and helpful and, basically, just love the Internet. They are small enough company to care and big enough to make a difference.

Orcon is all about the internet and their network is optimised for fibre. That means tonnes of data, plenty of bandwidth, smart data caching technology, and low lag time. They love fast fibre, and that is why they would not dream of doing anything to slow you down like throttling or traffic managing.

They have scrapped data caps and all the plans are now unlimited. They just do not make sense in a world of fibre and 4K Netflix. They want to offer New Zealanders the best broadband possible – and innovation is the way they drive this.

Orcon knows its stuff when it comes to internet. The company was the first to unbundle the local loop, the first to launch a mass-market plug and play VoIP device, and the first to get Kiwis hooked up to ultra-fast broadband.

Orcon offer gigabit residential plans, bringing a new level of broadband speeds to Kiwi consumers, along with ADSL, VDSL and Fibre with or without homeline services dependant on what is available at your broadband region. All of their internet plans offer unlimited data. 

 

** NOTE: The above information has been provided by the ISP or reproduced from their website ** 

Total: 5.6
Reliability 5.7
Speed 6.1
Support 5.1
Features 5.7
Value 5.3
Average from 142 reviews
Showing 46-50 of 142 items.
2018-08-26 23:40:55
Emma Beacham 5.2
We were on the Unlimited Naked ADSL plan. Internet access was quite patchy and unreliable, cutting off randomly quite frequently. Not sure if this had much to do with Orcon or the ADSL cables near our property, but we are in quite a reasonably affluent, built-up area. Their billing site was easy-to-use and bills usually came through on time. Didn't have the best experience when cancelling our internet; they refused to be clear about what date our internet would actually stop being supplied. It took 4 emails from them before I got a clear response of "your internet will stop being supplied on the [date]". ...read more
Pros
Easy-to-use website. Easy, reliable billing. Well-priced. Lots of options.
Cons
Not the best customer service. Internet was not at all reliable throughout the 14 months we were with them. Ended up switching.
2018-08-26 11:05:12
Jerome Edwards 5.0
Coming to the end of my 12 month contract and asked if they could transfer to the new house I am moving to. Yes... but only if I renewed for another 12 months!!
2018-07-27 13:03:57
Geoff Rogers 7.8
I been with Orcon for a while now (I think about five years) and found them to be very good. Most of their call centre staff appear to be outside New Zealand, but they are friendly efficient and competent.
Pros
Very speedy response to enquiries. I don't think I've ever spent more than a couple of minutes waiting for my call to be answered. The call centre staff are also very well trained.
Cons
I can't really think of anything.
2018-07-16 04:52:42
M Taqi Amini 5.0
I had a contract for 12 months, with the first three months free. They didn't follow their promises and took money for the first month. I called them, they said that they will not get money in later months. I was suspecting if they could just charge me all the months if I have not called them. Later I move to another apartment and asked them to move my plan. They agreed and later emailed me that I have agreed that the contract will renew for another 12 months, which I didn't. Then I requested them just terminate the contract. ...read more
Pros
Cons
Not a reliable company.
2018-06-28 12:08:58
Katy 6.6
We were on unlimited, they switched us with out notification to limited data, sent a huge bill and an email saying they are switching all their customers to unlimited and we must be so happy. Spent hours on the phone with no luck and had to pay the bill.
Pros
Quite reliable internet
Cons
Never tell you about surprises in your bills, dont trust them with direct debit!
Showing 46-50 of 142 items.
Introducing the Orcon Broadband designer modem series
Aug 1, 2016
Introducing the Orcon Broadband designer modem series
Something a little bit different from Orcon this month – the Orcon designer series is a collection of 5 limited edition modems created by five talented New Zealand artists to make the Orcon Broadband  modems a work of art.  
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