Average from 112 reviews
Orcon knows its stuff when it comes to internet. The company was the first to unbundle the local loop, the first to launch a mass-market plug and play VoIP device, and the first to get Kiwis hooked up to ultra-fast broadband.
Orcon offer gigabit residential plans, bringing a new level of broadband speeds to Kiwi consumers, along with ADSL, VDSL and Fibre with or without homeline services dependant on what is available at your broadband region. All of Orcons internet plans offer unlimited data.
** NOTE: The above information has been provided by the ISP or reproduced from their website **
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Average from 112 reviews
Terry Hawker25th May 2017
A good usually fast, usually reliable service. A pity about the support. Although a reasonable first response time there is hardly ever a resolution. Finally it you just stop getting any communication. ie, it has been passed to our 2nd level support, then one more call asking all the same questions, after that NOTHING!!!
Speed, reliability and cost.
John25th May 2017
useless accounts system and help staff unable to understand their accents
Jason23rd May 2017
Himan21st May 2017
Worst Support I have ever experienced. They know nothing about NZ, all pinoys. Internet is always choking slow or broken. My part time job from last 1 month is to call their retarded support staff everyday who don't even let you speak and keep regurgitating scripted lines or cut you off or put you on hold. So called technical support don't even understand basic IT/networking terms.
None; ( my internet crashed twice while writing this review; had to write 3 times)
Support, reliability, speed. I wish they go bankrupt soon.
pika9th May 2017
no technical support, Stay away
M Hartono30th April 2017
Was a customer for over 2 years never missing payment. They deleted our email and didn't tell us. It took 7 attempts contacting by phone, email and support tockets over a 6 week period to get them to accept it was deleted and get it turned back on. It took me over 6 hours of my time to get a simple explanation and action by Orcon to fix the issue. To top it off our monthly bill was due and I told them I wasn't paying it till I got answers, they have not provided any answers s ...read more
The CEO's promises made in the New Zealand Herald and on Orcon website state they are the best service provider to give its customers the best services and advanced technology. By deleting their clients services without ...read more
Nancy29th April 2017
Worst ISP ive ever dealt with to date!!! If you want endless headaches and problems, sign up with Orcon!
Didnt connect me up within 7-10 working days, it took over a month to set me up with ADSL when I was paying for VDSL.
Unstable internet connection for the first month.
No perks of joining VDSL plans.
No solutions from ...read more
Neil McVicar 10th April 2017
Avoid like the plague
Appaling customer service. Shark like billing practices
Prayash chhetri9th April 2017
Speed was the main concern we have to switch over to the new service provider and again we wanted to try the fibre connection as the current one was DSL not sure if it was A or V but whichever it was speed was quite unacceptable with the amount we were paying monthly.
Haven't used the other features so cannot comment on the pros
Speed as I mentioned earlier was the main hurdle for us. As an internet subscriber all you wanted is speed and not lose connection in between.
Jacinta Allen5th April 2017
I actively discourage people ever joining Orcon, I have never liked a retailer less.
Support/ customer service is useless or non existent, service is unreliable and patchy at best. Provided routers are seriously lacking and their infrastructure is abysmal.