Leave a review about Orcon

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Orcon knows its stuff when it comes to internet. The company was the first to unbundle the local loop, the first to launch a mass-market plug and play VoIP device, and the first to get Kiwis hooked up to ultra-fast broadband.

Orcon offer gigabit residential plans, bringing a new level of broadband speeds to Kiwi consumers, along with ADSL, VDSL and Fibre with or without homeline services dependant on what is available at your broadband region. All of Orcons internet plans offer unlimited data. 

 

** NOTE: The above information has been provided by the ISP or reproduced from their website ** 

 
Total: 5.6
Reliability 5.8
Speed 6.1
Support 5.1
Features 5.7
Value 5.4
Average from 122 reviews
Showing 21-25 of 131 items.
2019-01-01 02:24:41
Anonymous 1.6
Pretty rubbish experience overall. Unreliable, and support staff will hang up on you most of the time. If they don't they'll insist on charging you to fault find, and blame you even when it's on their end.
Pros
An alright connection when it actually works. This happens for approximately 2hrs a day.
Cons
Useless the rest of the time, and in every possible way. If you complain, your connection mysteriously goes offline for 24hrs.
2018-12-28 19:32:31
Regan Lord 2.8
Read the terms and conditions! This is not a standard 12 month contract!
Ensure you have a set contract start and end date. Be prepared for the 30 day notice to cancel a set term contract.
Have the patience to deal with incompetent customer support.
Pros
Cheapest monthly rate, if they apply the discount correctly.
Speed is average.
Cons
Orcon customer service took 3.5 weeks to get a modem to us, and gave a mighty first bill. This took many persuasive emails to get them to break down the billing and show them they had billed us wrong.
This billing issue was completely forgotten at the end of the year and Orcon decided to make end of contract terms based on the incorrect first billing details.
Customer support will also avoid talking to you on the phone!
...read more
2018-12-13 21:08:39
Janie Elrick 5.0
Speed is slow, might be the modem . They put their proces up by more than double without any communication
2018-12-13 09:27:45
Alexandre 1.0
Very bad service. They don't care about the costumers. I'm waiting they to change my connection to fibre for more than 1 year. I just received a email saying that they are not sure if my address is correct and because of that they need a few more months. They are completely useless people
Pros
Cons
Bad service. Slow connection
2018-12-12 10:35:51
Francis 1.2
Terrible provider.

Demanded we pay for additional months after our contract ended.

Advertised 100mbs but only got 10 if very lucky.

Increases costs without warning.

The technical support chat is a service you pay for.
Pros
services to do with extracting money are easy and fast
Cons
services to do with providing and cancelling internet are not so
Showing 21-25 of 131 items.
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Introducing the Orcon Broadband designer modem series
Aug 1, 2016
Introducing the Orcon Broadband designer modem series
Something a little bit different from Orcon this month – the Orcon designer series is a collection of 5 limited edition modems created by five talented New Zealand artists to make the Orcon Broadband  modems a work of art.  
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