Average from 112 reviews
Orcon knows its stuff when it comes to internet. The company was the first to unbundle the local loop, the first to launch a mass-market plug and play VoIP device, and the first to get Kiwis hooked up to ultra-fast broadband.
Orcon offer gigabit residential plans, bringing a new level of broadband speeds to Kiwi consumers, along with ADSL, VDSL and Fibre with or without homeline services dependant on what is available at your broadband region. All of Orcons internet plans offer unlimited data.
** NOTE: The above information has been provided by the ISP or reproduced from their website **
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Average from 112 reviews
Aiden5th February 2018
Modem arrived and I installed it properly. Had to call Orcon twice before they arranged for a delivery of a new modem. The new delivery will take up to 5 days so I have been left without internet for a week. When I asked about compensation I received no reply. Definitely do not recommend them. Go with slingshot.
Cheapish - Same price as slingshot, vodafone etc
Will not Compensate for bad service/ interruptions to service.
John Reilly3rd February 2018
Orcon provide me with add-ons for my landline that suit - for a small fee each month I get unlimited national calling and unlimited calls to the places overseas that I call reasonably regularly - the UK, Australia and the USA. Initially, when we signed up for /fibre, we got drop-outs off and on but we haven't had a drop out for so long that I can't remember the last time.
Fletcher2nd February 2018
I would like to be able to compare our provider with others for both price and service.
Would like to know if recent loss of service which have been rectified by Chorus at various street pillars is the result of sabotage/sales effort of incompetence on Sparks part. as doesn't seem to be Orcon that has the problenm as Spark have fixed it
Would also like to know how long their free fibre connection offers are going to last. i thought that as more people went onto fibre that ...read more
Have been helpful and seemed like a good deal for a good number of years
None really, Have ahd several visits from Vodaphone and Spark trying to sell us fibre connection but to date they are not providing a competitive deal.
Carina Steinmann1st February 2018
Easy communication and sign up process. Looking forward to working with them this year.
Roland Goerlich26th January 2018
Reliable service, good costumer support. Prices have dropped.
Call center in NZ, technical support excellent
Provided Router mediocre
Sonya Maniapoto26th January 2018
Absolutely fabulous service from Orcon. 24hours from application to service (ONT and modem already in place). There were issues with finding the correct address but constant communication - without a pre-scripted email - ensured these were resolved rapidly. If customer service is the mark of success, then Orcon have nailed it!
Alastair24th January 2018
Great service with an even better rate.
Ease of use
Winston 5th January 2018
Didn't know I am just getting a ADSL line instead of fibre. Have always thought ADSL is only temporary until Fibre is connected. Should have mentioned clearly before sign up.
Karl4th January 2018
Did not sign up with them in the end and moved to a different provider. I had trouble through sign up as they did not process my order in a timely fashion. They sent an automatic email saying I would receive an email with my order details within 1-2 days, it's been 7 and I never received one. I called them on the 03/01 asking if we were on track to getting my order complete on the 08/01 as I will be working from home some times and need internet, I was told my order had not b ...read more
None for customer service, cannot comment on fibre reliability or speed.
Misled by two agents.
Calling the sales team takes 12 - 20 minutes to get through to anyone.
Whilst talking to the agent about my need for fibre on the 8th as I have an important role within a company which means I nee ...read more
Karen29th December 2017
Quite surprised what an excellent installation they did, super speedy and efficient and the customer service guy was a kiwi (even better) and extremely switched on
Loving orcon had not a single issue with my fibre B.B. connection
Haven’t checked the price in relation to the super fibre optic we are on with other providers so cost maybe...maybeee a factor . But the service and reliability is brilliant