Average from 112 reviews
Orcon knows its stuff when it comes to internet. The company was the first to unbundle the local loop, the first to launch a mass-market plug and play VoIP device, and the first to get Kiwis hooked up to ultra-fast broadband.
Orcon offer gigabit residential plans, bringing a new level of broadband speeds to Kiwi consumers, along with ADSL, VDSL and Fibre with or without homeline services dependant on what is available at your broadband region. All of Orcons internet plans offer unlimited data.
** NOTE: The above information has been provided by the ISP or reproduced from their website **
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Average from 112 reviews
Debra Francis1st November 2018
Bloody awful. The internet would completely drop out several times a day - occasionally it would stay out for some time. The only response I could get to my complaints was 'upgrade to the faster plan'.
Steven Dunning3rd October 2018
Good speed, basically no problems in two years. Only moving on due to better offers available
Pricing plan a little more than other services
Darryl Witton12th September 2018
Fast and reliable, but no deals or bonus offered after our contract ran out which means we are switching to another company.
Fast & Reliable. Never been down for more than an hour since we signed with them.
Randomly switches servers and/or DNS which forces a short time out. It's normally very fast and even games normally manage to keep up, but not always. Also the price is a killer when they don't offer any loyalty bonus an ...read more
Evgeny10th September 2018
Horrible experience. Requested to connect me to Orcon Fibre. After a week of waiting was contacted by Fibre installation team, who came over to make a pre installation check, approve works with me and neighbors and said me to wait (today is one month of waiting). After another week and calls to Orcon from my side, Orcon finally sent me a modem and connected to ADSL while I am waiting for a Fibre and already charged me for two months of using, though they promised to provide a ...read more
Hidden charges. Internet speed. Price. Service.
Cheyenne29th August 2018
Hi iv js joined up im still waiting on delivery
Emma Beacham27th August 2018
We were on the Unlimited Naked ADSL plan. Internet access was quite patchy and unreliable, cutting off randomly quite frequently. Not sure if this had much to do with Orcon or the ADSL cables near our property, but we are in quite a reasonably affluent, built-up area. Their billing site was easy-to-use and bills usually came through on time. Didn't have the best experience when cancelling our internet; they refused to be clear about what date our internet would actually stop ...read more
Easy-to-use website. Easy, reliable billing. Well-priced. Lots of options.
Not the best customer service. Internet was not at all reliable throughout the 14 months we were with them. Ended up switching.
Jerome Edwards26th August 2018
Coming to the end of my 12 month contract and asked if they could transfer to the new house I am moving to. Yes... but only if I renewed for another 12 months!!
Geoff Rogers27th July 2018
I been with Orcon for a while now (I think about five years) and found them to be very good. Most of their call centre staff appear to be outside New Zealand, but they are friendly efficient and competent.
Very speedy response to enquiries. I don't think I've ever spent more than a couple of minutes waiting for my call to be answered. The call centre staff are also very well trained.
I can't really think of anything.
M Taqi Amini16th July 2018
I had a contract for 12 months, with the first three months free. They didn't follow their promises and took money for the first month. I called them, they said that they will not get money in later months. I was suspecting if they could just charge me all the months if I have not called them. Later I move to another apartment and asked them to move my plan. They agreed and later emailed me that I have agreed that the contract will renew for another 12 months, which I didn't. ...read more
Not a reliable company.
Katy28th June 2018
We were on unlimited, they switched us with out notification to limited data, sent a huge bill and an email saying they are switching all their customers to unlimited and we must be so happy. Spent hours on the phone with no luck and had to pay the bill.
Quite reliable internet
Never tell you about surprises in your bills, dont trust them with direct debit!