Leave a review of NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 8.0
Reliability 8.3
Speed 7.9
Support 8.3
Features 7.6
Value 7.9
Average from 118 reviews
Showing 26-30 of 118 items.
2020-10-27 23:35:02
Aleks Potbury 9.2
Excellent service. Great value. Great, easy to follow online instructions available for a list of different modems. Easy to setup even for a non-technical person like me.
Pros
Excellent service. Very professional, treating their customers with respect and provide a level of service tailored to each individual customer.
Cons
No cons.
2020-10-27 15:12:19
Brenda 10.0
Whether it's a bit of help with how to operate a device, or something related to NOW, everyone is friendly and quick. Phone calls and emails are answered straight away.
Pros
Everything!
Cons
None
2020-10-27 14:59:26
Shane 4.2
Signing up was a breeze and Gemma was very helpful. We had 2 properties to sign up. The first install went well but then we had issues with our alarm system. Contact the support department who are not very helpful and it almost like they were deliberately trying to make things hard and this has cost us additional $ with alarm company. After 10 days the issue is still not sorted (issue at Nows end) and we think the only option is to change suppliers. No issues with the second property, however this didn’t have an alarm. Seem to have drop out issues with first property too. ...read more
Pros
Gemma is the sale team was fantastic and made the sign up a breeze.
Cons
Support department are not very helpful and seem unable to think 2 steps ahead to help clients
2020-10-27 12:26:14
Sarah 10.0
It’s great to have a company that you can ring and actually talk to someone and not have to wait for hours, also they get back to you so quickly, all the years I’ve been with this team it has truly been a pleasure.
Pros
Fast service friendly team quick response
Cons
No cell phone plans
2020-10-19 13:51:07
Nigel 9.2
Needed some info. Fast and friendly. Yet another positive interaction with "the" great team
Pros
no
Cons
no
Showing 26-30 of 118 items.
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
The finalists in the Best Regional or Small ISP category of the Broadband Compare Awards 2017 have been named.
Best Customer Support Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Customer Support Broadband Compare Awards 2017 - Finalists
The finalists in the Best Customer Support category of the Broadband Compare Awards 2017 have been named.
Sep 23, 2016
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