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Leave a review of NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 8.0
Reliability 8.3
Speed 7.7
Support 8.4
Features 7.6
Value 8.0
Average from 56 reviews
Showing 21-25 of 56 items.
2019-11-14 09:04:56
Agnes brown 9.0
I loved that i didnt have to wait in a queue i love how the support team already have your details when you call awesome service
Pros
no
Cons
no
2019-11-13 15:49:06
Danielle 10.0
The best internet provider I have been with! Fantastic customer service! No long wait times when calling for assistance And help. Everyone is so kind and helpful. Internet speed has never been an issue and has always been reliable.
10/10 THANKS NOW
Pros
Hawkes bay based customer service team!
Cons
Can’t think of a single one!
2019-11-13 08:47:42
Jane 1.2
Part owned by Spark. Terrible customer service, they dont care if your connection is much slower than it should be and doesnt work properly as they do nothing to fix it and blame the customer instead.
Pros
Works well initially
Cons
Terrible customer service, doesn't fix issues. Doesn't return calls or emails.
2019-11-11 21:05:50
Paul 9.6
We are in a semi rural location just outside Napier, with a Unison fibre connection and NowNZ ISP. Our ping speed to the ISP server is usually 3 to 4 ms (yes that is nit a typo, that is our normal ping! Measurement on Speedtest). The few times I have had questions the help desk has quickly responded and assisted with advice crafted to my level of understanding. Added to this their plans and optional hardware is well priced (high end routers at prices cheaper than traditional NZ online suppliers). ...read more
Pros
Pricing is competitive , support is excellent , connection speed is amazing
Cons
Haven’t experienced any
2019-11-07 17:49:32
Pauline 9.6
NOW provide awesome service. It is easy to get hold of a real person, they respond quickly, provide good advice, and don't upsell unnecessarily
Pros
Fantastic service
Cons
none at all
Showing 21-25 of 56 items.
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
The finalists in the Best Regional or Small ISP category of the Broadband Compare Awards 2017 have been named.
Best Customer Support Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Customer Support Broadband Compare Awards 2017 - Finalists
The finalists in the Best Customer Support category of the Broadband Compare Awards 2017 have been named.
Sep 23, 2016
Latest news on BroadbandCompare.co.nz 23.09.2016
Latest news on BroadbandCompare.co.nz 23.09.2016   Today some new ISPs were added to our system:
Sep 20, 2016
Latest news on BroadbandCompare.co.nz 20.09.2016
Latest news on BroadbandCompare.co.nz 20.09.2016 Today we have updated plans for:
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