Leave a review of Now

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised Now techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - Now strives to create a hassle-free technology experience, regardless of where customers bought their technology.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

COMPARE PLANS NOW
Total: 8.1
Reliability 8.3
Speed 8.0
Support 8.4
Features 7.8
Value 8.0
Average from 224 reviews
Showing 21-25 of 224 items.
2022-04-07 09:18:48
Neeraj 8.4
Super speedy on the 99$ plan. Excellent customer service. Great journey with NOW!
2022-04-06 22:47:13
Mink 3.2
Been with them nearly a year. Speeds drop constant. Barely get 300mb on a 900mb plan. Spent 3 different times speaking with cust support and never got a return call.
Dont believe i signed up in the year they apparently have the best support to which i got non
Pros
Always polite and seem to want to help. Smooth billing
Cons
Everything speed. When it rains. Connection drops
2022-04-06 13:38:20
Peter 9.0
Excellent service on the phone. We live in Northland but that was not a problem.
Pros
Have used NOW in the past and have been helped immediately if there was a problem.
Cons
None that I know of.
2022-04-04 12:33:19
Ursula 8.8
I'm with Now for a long time and have never been disappointed. The few issues I had were identified and corrected quickly without any fuss. Thanks Guys
2022-04-01 14:13:26
Ross 8.0
So far so good, only relatively new to NOW after being mucked around by Stuff once too often....and it was often. NOW will support you regardless of router brand or even model. We did have some issues with the switch over, but that was on Chorus with their normal pathetic speed response times, and no fault of NOW. Staff are pleasant and helpful. With the 900/400 package, we get better traffic speeds than a similar subscription when with Stuff (almost 50% straight away).
I have had a couple of other big brand ISP's over the years, I am happy with how I get treated with tech support from NOW. At least they talk facts and not BS and make excuses. I also read a lot of negative reviews here about drop outs. I think those people would do well to remember that NOW have no control over the hardware network, that lands at Chorus and internally within your own home. Coming from a technical background, there is a vast variation of what people think is "good" wiring, particularly with patch leads etc, again quality (and price) matters. I also see a lot of complaints about the free router. EVERY ISP offers an entry level device, admittedly some better than others, if you want high end then do yourself a favour and purchase a high end router, they really are worth the money. Every one knows surely you get what you pay for?
And no I am not paid by NOW, just been around the traps for some time...
...read more
Pros
Tech support speak english!
Cons
None
Showing 21-25 of 224 items.
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
The finalists in the Best Regional or Small ISP category of the Broadband Compare Awards 2017 have been named.
Best Customer Support Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Customer Support Broadband Compare Awards 2017 - Finalists
The finalists in the Best Customer Support category of the Broadband Compare Awards 2017 have been named.
Sep 23, 2016
Latest news on BroadbandCompare.co.nz 23.09.2016
Latest news on BroadbandCompare.co.nz 23.09.2016   Today some new ISPs were added to our system:
Sep 20, 2016
Latest news on BroadbandCompare.co.nz 20.09.2016
Latest news on BroadbandCompare.co.nz 20.09.2016 Today we have updated plans for:
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3 Great Offers
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Moving house?
Take Farmside with you!
No relocation fees*
No worries!
<b>Exclusive Deal
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Exclusive Deal
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Plus 6 mths FREE Prime Video and Neon
Limited time only. T&Cs apply
<b>Exclusive Offer
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Orbi Wi-Fi 6 router $5/m rental or BYO
Plus great bundle discounts!
T&C's apply</b>
Exclusive Offer
Unlimited Fibre 300 - ONLY $57.95/mth
Orbi Wi-Fi 6 router $5/m rental or BYO
Plus great bundle discounts!
T&C's apply