Leave a review of MyRepublic

Reliability
7
Speed
7
Support
7
Features
7
Value
7

MyRepublic

Best Gaming Broadband Provider

MyRepublic is the New Zealand’s first fibre broadband only Internet Service Provider (ISP). Their plans are truly unlimited and they're ready to unleash the potential of their fibre broadband network from Whangarei up north to Invercargill down in south. They believe in delivering an awesome internet experience for all kiwis at mass-market prices. All this with no lag, no limits and no holding back.

Beyond ultra-fast internet access, their Pure, Gamer and Business fibre broadband plans provide a customised, enhanced level of service that goes far beyond what is possible on older technologies such as ADSL, VDSL or Cable.

MyRepublic started in Singapore in 2011, where they shifted the ISP landscape dramatically and now they plan to do the same here. MyRepublic is committed to delivering the benefits of the UFB for all kiwis.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.6
Reliability 5.2
Speed 6.0
Support 3.8
Features 5.0
Value 5.2
Average from 91 reviews
Showing 11-15 of 91 items.
2019-11-10 22:28:41
Layne 3.4
No phone support... live chat is absolutely useless... personal information is not safe...
Pros
None
Cons
No phone support... live chat useless... personal information not safe...
2019-10-16 08:35:17
Deepti Reddy 4.2
I have been with MyRepublic for about four months and have had nothing but trouble when I try and contact their customer service. To get set up was a complete nightmare. The customer service team is so unhelpful and rude. When you ask for a manager they say they will log it and a supervisor will call. Never got a call back. Had to keep contacting them myself to try and get set up as we spent two weeks without internet. They said they would credit the two weeks but invoice came through with none. Had to contact them again and go through a whole conversation of trying to get a credit. Their invoice states direct debit as a method of payment. When I tried to set up a direct debit they refused and said its only available to customers who signed up before 2015.. but its available as a method of payment on their invoice?? When I pointed this out and after a lot of debate, they agreed to let me set up a direct debit. I sent them a form on 11 Sep 2019. Still hasn't been set up. When I contacted them again, they told me it wasn't set up because it when I emailed the form - I sent it to the billing team and also copied in the customer service agent who sent it to me.. so apparently even though it was sent to the billing team and states quite clearly in the body of the email and subject line that it is a direct debit form - they completely ignored it because it also had the customer service agent??? and the customer service rep I spoke to found the form in the emails but asked me to email it again to the billing team.. even though she found the form??? Wouldn't good customer service be for her to get this sorted asap. But this 100% sums up the service I have received from MyRepublic from day one! ...read more
Pros
Cons
Shit Customer Service - even the price isn't low enough to make up for it!Do not sign up with them. When everything's fine - great but the minute you need to contact their customer service, you are screwed.
2019-10-02 18:16:25
mindtpi 1.4
The speed is average but the support is woeful and unhelpful. Wait times on phone calls can be really long and the online chat is often unavailable. When you do get someone they are pretty unhelpful. Out incoming phone has been out of action for a couple o weeks now - I'm cancelling and moving elsewhere and taking some linked business accounts with me. Wouldn't recommed MyRepublic (or 2Degrees) to anyone. These companies are only any good when there is no issue, but as soon as there is, you are pretty much on your own ...read more
Pros
Relatively cheap
Cons
_Everything_ else, they are relatively cheap for a reason
2019-09-21 21:55:57
Bruce & Noriko 1.0
We are going to terminate the contract with MyRepublic even though we have to pay early termination fee because the connection is getting worse and worse everyday. We are unable to watch IPTV at all. Sometimes the speed is slower than ADSL! Never reached the speed as they claim even a half of it.
Just like other reviews STAY AWAY from MyRepublic.
Pros
None
Cons
Unreliable customer service and connection.
2019-08-23 11:25:47
Sonya Hill 1.0
THE WORST CUSTOMER SERVICE EVER! Steer clear, they are horrendous. Like others on here, they are trying to charge me for leaving even though I warned them and did so before the contract commenced. They have no ability to think for themselves and refuse to let you speak beyond their contact centre. STAY AWAY, YOU'LL REGRET IT!!!
Pros
until they hook you.
Cons
customer service,
Showing 11-15 of 91 items.
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Unlimited Fibre 100 - ONLY $62.95/mth
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