Leave a review of MyRepublic

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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MyRepublic

MyRepublic is the New Zealand’s first fibre broadband only Internet Service Provider (ISP). Their plans are truly unlimited and they're ready to unleash the potential of their fibre broadband network from Whangarei up north to Invercargill down in south. They believe in delivering an awesome internet experience for all kiwis at mass-market prices. All this with no lag, no limits and no holding back.

Beyond ultra-fast internet access, their Pure, Gamer and Business fibre broadband plans provide a customised, enhanced level of service that goes far beyond what is possible on older technologies such as ADSL, VDSL or Cable.

MyRepublic started in Singapore in 2011, where they shifted the ISP landscape dramatically and now they plan to do the same here. MyRepublic is committed to delivering the benefits of the UFB for all kiwis.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 4.9
Reliability 5.1
Speed 5.8
Support 3.6
Features 5.0
Value 5.1
Average from 134 reviews
Showing 6-10 of 134 items.
2021-03-08 15:20:09
Joe 6.2
Chorus missed a fibre installation appointment. I complained to Chorus but they said only my ISP MyRepublic could complain on my behalf. MyRepublic just blew me off after ages chatting. No help whatsoever
Pros
cheap
Cons
customer service
Read a response from the ISP
March 9, 2021
Response from the ISP
Hello Joe, we're sad to know that we didn't meet your expectations. We would really love to look into your account and help you however when we tried to look for your account using your username, we couldn't find it. Can you flick us an email at support@myrepublic.co.nz and we will contact you. Regards - The Team @ MyRepublic
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2021-03-06 08:41:25
Bob and Jan Tutty 8.8
No complaints. Been very happy.
Pros
Affordable plan including phone.
Cons
No complaints.
Read a response from the ISP
March 9, 2021
Response from the ISP
Hello Bon and Jan, thank you for the positive review! One of our main goals is to produce satisfied customers, and we are really happy that we were able to achieve it with you. Regards - The Team @ MyRepublic
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2021-03-03 13:57:52
Sally Newhook 6.0
I really like the overall speed and connectivity.
Pros
Speed and stability
Cons
Customer support is horrendous. Very hard to get a solution to a problem via chat. Like others I would like to be able to have talk via phone call
Read a response from the ISP
March 9, 2021
Response from the ISP
Hello Sally, we're sad to know that we didn't meet your expectations when it comes to communicating with us. When you Live chat with us and we deem that an outbound call is necessary to resolve your concerns, we will arrange a callback with you. Regards - The Team @ MyRepublic
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2021-03-01 22:47:15
Jenna Nicholson 8.8
overall very pleased with My Republic...would recommend.
Pros
Speed man!....crazy good speed!...and price is good thru NZ Compare
Cons
Seems to drop the internet overnight at least once..maybe this is a bit unfair because I think they have to do maintenance at some time!Also I don't like the chat bot technical help...I want to speak to a real person.
Read a response from the ISP
March 2, 2021
Response from the ISP
Hello Jenna, thank you for the positive review! One of our main goals is to produce satisfied customers, and we are really happy that we were able to achieve it with you. If you live chat with us and we deemed that an outbound call is necessary, we will raise one to your most convenient time. Regards - The Team @ MyRepublic
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2021-03-01 16:50:22
John 5.6
Like most ISP all is good until you have a problem. MyRepublic does not excel when things go wrong.
Pros
Cons
Horrible support / no phone
Read a response from the ISP
March 2, 2021
Response from the ISP
Hello John, we're sad to know that we didn't meet your expectations. We would really love to look into your account and help you however when we tried to look for your account using your username, we couldn't find it. Can you flick us an email at support@myrepublic.co.nz and we will contact you. Regards - The Team @ MyRepublic
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Showing 6-10 of 134 items.
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Dec 6, 2017
Student Broadband for 2018
It's great that tertiary education fees are going to be made free... but we're afraid your Student Broadband is not.  But there are great Student Broadband Deals to be had.
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Aug 13, 2017
The Commerce Commission warns four New Zealand internet providers
News just breaking in the broadband world that four companies have received warnings from the Commerce Commission as they are considered to have breached the Fair Trading Act.
MyRepublic Half Priced Broadband Promo - It's back!
Mar 15, 2017
MyRepublic Half Priced Broadband Promo - It's back!
It's back!  ...but for a limited time only.  The MyRepublic 6 month half priced promotion when you sign up to a 24 month 100/20 fibre broadband plan!
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From $59.99/month
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