Leave a review of MyRepublic

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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MyRepublic

Best Gaming Broadband Provider

MyRepublic is the New Zealand’s first fibre broadband only Internet Service Provider (ISP). Their plans are truly unlimited and they're ready to unleash the potential of their fibre broadband network from Whangarei up north to Invercargill down in south. They believe in delivering an awesome internet experience for all kiwis at mass-market prices. All this with no lag, no limits and no holding back.

Beyond ultra-fast internet access, their Pure, Gamer and Business fibre broadband plans provide a customised, enhanced level of service that goes far beyond what is possible on older technologies such as ADSL, VDSL or Cable.

MyRepublic started in Singapore in 2011, where they shifted the ISP landscape dramatically and now they plan to do the same here. MyRepublic is committed to delivering the benefits of the UFB for all kiwis.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 4.9
Reliability 5.0
Speed 5.8
Support 3.6
Features 4.9
Value 5.0
Average from 126 reviews
Showing 6-10 of 126 items.
2021-02-19 16:12:34
Adam 1.0
Charged me an additional full month of service after I had cancelled. No phone support only chat bot.
Read a response from the ISP
March 2, 2021
Response from the ISP
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business, Adam. As we continue to evolve and adapt to more efficient customer service, we have transitioned to Live Chat. Kindly reach out to our Care Team. We’ll work with you to resolve any issues as quickly as possible. Thank you. - The team @ MyRepublic
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2021-01-30 19:11:16
Matthias parry 6.6
Been with myrepublic for just over 2years, they seemed to be ok, until the modem i was given when i first signed up just stopped working and just turned off. anyway aparently ive exceeded the time for a replacement, so was told to pay another $5 on my monthly bill to rent one, i accepted this and asked to get one sent out, delivered asap because i relied on the internet for work, what lets this company down is not being able to talk to a real person to explain a issue, you would think this day in age, we would have that access. Im in limbo, still waiting for an update, 5 or 6days later. Not good enough. Im seeing how this eventuates, but it looks like they give me no option but to look elsewhere. Customer service is shocking! ...read more
Pros
Mediocre pricing.
Cons
Customer support isnt good at all. You would be better off going with a company you can actually communicate with
Read a response from the ISP
February 8, 2021
Response from the ISP
Hello Matthias, we're sad to know that we didn't meet your expectations. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. We can see here that your account is now scheduled to be terminated. We sincerely wish you good luck with your new service provider. Regards - The Team @ MyRepublic
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2021-01-26 17:51:46
Salah Mortazavi 9.6
Very happy with BB service from MyRepublic
Read a response from the ISP
February 8, 2021
Response from the ISP
Hello Salah, thank you for the positive review! One of our main goals is to produce satisfied customers, and we are really happy that we were able to achieve it with you. We will definitely pass this feedback onto the team. Cheers! - The Team @ MyRepublic
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2021-01-18 10:09:10
Rudy. T. 7.8
Myrepublic has been good. it was the cheaper option back then when i was still with Slingshot (3 years ago). But i'm going back to Slingshot now as they now have a better deal.
Pros
Support for my own modem router
Cons
does not come with email and more expensive homeline
Read a response from the ISP
January 26, 2021
Response from the ISP
Hello Rudy, thank you for the great review. We're glad to know that you were happy with our services. It's sad to see you go but we totally understand your decision, we genuinely wish you a good luck with your new provider. Regards - The Team @ MyRepublic
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2020-12-16 14:50:11
Scott Townsend 3.0
Worst service ever. After losing internet 3 times in 4 months, and each time having to "live chat" and getting very inadequate service I finally left. Then months later I have been contacted by a credit collection agency, saying I have an outstanding invoice. I was on direct debit, and had no contact from them. Unsure what the amount is for, or why. Unacceptable.

BUYER BEWARE! I have been on the internet since dial-up in 1995 and never had anything close to this shoddy service.

Stuff Fibre is brilliant, can talk to a real person.
...read more
Pros
Was Ok at first. Speed OK.
Cons
Unreliable. Poor service. Unable to call, only live chat. Once took 5 working days to fix my fibre.
Read a response from the ISP
December 17, 2020
Response from the ISP
Hello Scott, we're sorry to know that we didn't meet your expectations and you've rated us 1-star. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. We can see here that your account is already terminated. We sincerely wish you goodluck with your new service provider. Regards - The Team @ MyRepublic
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Showing 6-10 of 126 items.
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Best Broadband for streaming Netflix in NZ
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The Best Broadband for Gaming in NZ
Dec 6, 2017
The Best Broadband for Gaming in NZ
Different users use the internet in very different ways and there is no one size fits all broadband plan that is the best broadband plan.  If you’re looking for the best gaming broadband than read on!
Broadband Deals for University Students in NZ
Dec 6, 2017
Broadband Deals for University Students in NZ
We’re very fortunate that the big Universities in New Zealand are now all fibre broadband enabled.  All well and good when on campus… but what about in your digs?  Check out these Student broadband deals for 2018
Student Broadband for 2018
Dec 6, 2017
Student Broadband for 2018
It's great that tertiary education fees are going to be made free... but we're afraid your Student Broadband is not.  But there are great Student Broadband Deals to be had.
The Commerce Commission warns four New Zealand internet providers
Aug 13, 2017
The Commerce Commission warns four New Zealand internet providers
News just breaking in the broadband world that four companies have received warnings from the Commerce Commission as they are considered to have breached the Fair Trading Act.
MyRepublic Half Priced Broadband Promo - It's back!
Mar 15, 2017
MyRepublic Half Priced Broadband Promo - It's back!
It's back!  ...but for a limited time only.  The MyRepublic 6 month half priced promotion when you sign up to a 24 month 100/20 fibre broadband plan!
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Slingshot Exclusive Offer
Unlimited Fibre 100 - ONLY $64.95/mth
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Unlimited Broadband from $69/m
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