Leave a review of MyRepublic

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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MyRepublic

MyRepublic is the New Zealand’s first fibre broadband only Internet Service Provider (ISP). Their plans are truly unlimited and they're ready to unleash the potential of their fibre broadband network from Whangarei up north to Invercargill down in south. They believe in delivering an awesome internet experience for all kiwis at mass-market prices. All this with no lag, no limits and no holding back.

Beyond ultra-fast internet access, their Pure, Gamer and Business fibre broadband plans provide a customised, enhanced level of service that goes far beyond what is possible on older technologies such as ADSL, VDSL or Cable.

MyRepublic started in Singapore in 2011, where they shifted the ISP landscape dramatically and now they plan to do the same here. MyRepublic is committed to delivering the benefits of the UFB for all kiwis.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 4.9
Reliability 5.1
Speed 5.9
Support 3.5
Features 5.0
Value 5.1
Average from 150 reviews
Showing 41-45 of 150 items.
2020-10-09 14:12:31
Michele Lynn 2.6
Dreadful experience. Can only make contact with them using chat which seems to take forever (allow yourself an hour to ask two questions) and very little communication. our speed was so bad and we paid for 950/500 mbps it was like going back into the dark ages. We have gone back to our previous provider who communicate via phone and offer a proper service.
Pros
Cons
Slow speed, no communication, poor attitude, don't deliver on the service you are paying for.
Read a response from the ISP
October 12, 2020
Response from the ISP
Hello Michele, we're sad to know that we didn't meet your expectations. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. We're sorry to see you go however we sincerely wish you good luck with your new provider. Regards - The Team @ MyRepublic
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2020-09-29 20:17:00
graeme butler 1.4
the very worst provider ever, they do not have phone support and if you manage to get through they cut you off or transfer you to a teleprompter to rate the call. At best you get an intermittent internet connection you pay full price for and the land line never worked yet got charged for it.
Pros
Cons
most things, especially the call staff or lack of.
Read a response from the ISP
October 2, 2020
Response from the ISP
Hello Graeme, we're sad to know that we didn't meet your expectations. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. The majority of our support is via Live Chat, you can talk to our designated Technical Team on our website and if we deem that an outbound call is necessary to resolve your concerns, we will arrange a callback with you. Regards - The Team @ MyRepublic
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2020-09-27 06:21:41
Jes 2.2
Where to start. The public IP is not a public IP, the speed of 1G never even gets closer to 500MB. In the first weeks with us working from home, had outages every second day. Giving it a 3 in reliability as now it can hold for more than 4 weeks. Up until now the worse service provider in New Zealand
Pros
Not much.
Cons
Where to start. The public IP is not a public IP, the speed of 1G never even gets closer to 500MB. In the first weeks with us working from home, had outages every second day. Up until now the worse service provider in New Zealand
Read a response from the ISP
October 2, 2020
Response from the ISP
Hello Jes, we're sad to know that we didn't meet your expectations and you've rated us 1-star. We would really love to look into your account and help you with your technical concern however when we tried to look for your account using your Username, we couldn't find it. Can you flick us an email at support@myrepublic.co.nz and we will contact you. Regards - The Team @ MyRepublic
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2020-09-22 09:52:04
CD 2.6
Very bad customer support. I was lucky that they couldn't migrate my broadband and therefore I had the opportunity to go to another ISP.
Pros
Cons
Customer Support, Service
Read a response from the ISP
December 7, 2020
Response from the ISP
Hi there, thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better. Regards, The Team @ Myrepublic
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2020-09-22 06:54:31
Sarsha Waite 3.8
0 customer service. Absolutely useless and double charged me this month for a service that might or might not work!
Pros
Cheap
Cons
impossible to use on the daily
Read a response from the ISP
September 22, 2020
Response from the ISP
Hello Sarsha, It's unfortunate to see we didn't meet your expectations. We can't fix the past but you have our commitment to serve our customers better. Our main communication channel is via Live Chat, you can visit our website and talk to our designated Account and Technical Support. Cheers! - The Team @ MyRepublic
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Showing 41-45 of 150 items.
Whanganui fibre broadband plans
Aug 25, 2016
Whanganui fibre broadband plans
Whanganui broadband is going to get an even better fibre broadband upgrade.  The UFB initiative in Whanganui is already complete so Ultra Fast Fibre are about to give Whanganui some of the fastest internet speeds in NZ… a gigabit!
Hawera fibre broadband plans
Aug 25, 2016
Hawera fibre broadband plans
Hawera fibre broadband is about to get a whole lot quicker.  Hawera is going to get an amazing Gigabit fibre broadband residential connection.  The UFB initiative in Hawera is already complete so Ultra Fast Fibre are about to give Hawera some of the fastest internet speeds in NZ
New Plymouth fibre broadband plans
Aug 25, 2016
New Plymouth fibre broadband plans
New Plymouth internet plans are about to hit a Gigabit!  New Plymouth is getting even better fibre internet connections.  The UFB initiative in New Plymouth is already complete so Ultra Fast Fibre are about to give New Plymouth some of the fastest internet speeds in NZ
Tauranga fibre broadband plans
Aug 25, 2016
Tauranga fibre broadband plans
Tauranga fibre broadband is going Gig!  Tauranga is going to get an even better fibre connection.  The UFB initiative in Tauranga is already complete so Ultra Fast Fibre are about to give Tauranga some of the fastest internet speeds in NZ
Tokoroa fibre broadband plans
Aug 25, 2016
Tokoroa fibre broadband plans
Tokoroa fibre broadband is hitting Gigabit speeds!  Tokoroa is going to get an even better fibre connection.  The UFB initiative in Tokoroa is already complete so Ultra Fast Fibre are about to give Tokoroa some of the fastest internet speeds in NZ
Te Awamutu fibre broadband plans
Aug 25, 2016
Te Awamutu fibre broadband plans
Te Awamutu broadband is going places… and quickly!  Te Awamutu is going to get an even better fibre connection.  The UFB initiative in Te Awamutu is already complete so Ultra Fast Fibre are about to give Te Awamutu some of the fastest internet speeds in NZ… a gigabit!
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Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
UNLIMITED BROADBAND 
From $59.99/mth
On the Broadband Bundle plan 
T&Cs & $14.99 P&H apply
UNLIMITED BROADBAND
From $59.99/mth
On the Broadband Bundle plan
T&Cs & $14.99 P&H apply
Join on an eligible broadband plan from $69/month. Available for Endless mobile customers when you BYO modem. Limited time only. Terms and exit fees apply.
Join on an eligible broadband plan from $69/month. Available for Endless mobile customers when you BYO modem. Limited time only. Terms and exit fees apply.