Leave a review of MyRepublic

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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MyRepublic

MyRepublic is the New Zealand’s first fibre broadband only Internet Service Provider (ISP). Their plans are truly unlimited and they're ready to unleash the potential of their fibre broadband network from Whangarei up north to Invercargill down in south. They believe in delivering an awesome internet experience for all kiwis at mass-market prices. All this with no lag, no limits and no holding back.

Beyond ultra-fast internet access, their Pure, Gamer and Business fibre broadband plans provide a customised, enhanced level of service that goes far beyond what is possible on older technologies such as ADSL, VDSL or Cable.

MyRepublic started in Singapore in 2011, where they shifted the ISP landscape dramatically and now they plan to do the same here. MyRepublic is committed to delivering the benefits of the UFB for all kiwis.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 4.9
Reliability 5.0
Speed 5.8
Support 3.5
Features 5.0
Value 5.0
Average from 145 reviews
Showing 6-10 of 145 items.
2021-07-06 20:48:31
Iain 5.6
Terrible Communication. Say they will do things but not do it. kept on sending the invoice late. I paid onetime but still got charged extra every month as their payments team don't clear direct debits in time. Cancelled my contract - they just keep sending more bills.
Read a response from the ISP
July 28, 2021
Response from the ISP
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments via email jan.gaspay@myrepublic.net, Lain. Thank you, Jan - Team Leader
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2021-06-10 14:07:50
T Wilson 7.4
Now getting Ultra Fast 950/500 for $6 more than I was standard fibre 100/20
Pros
Faster
Cons
Contract
Read a response from the ISP
June 15, 2021
Response from the ISP
We take customer satisfaction seriously and are glad to hear from you. For any questions or further assistance, you can reach me via jan.gaspay@myrepublic.net Thank you, Jan - Team Leader
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2021-05-26 18:26:37
Lawrence 2.2
I was about to sign up until I read the reviews. My god why would you bother with this company.
Read a response from the ISP
May 28, 2021
Response from the ISP
Reviews are a vital part of our growth. And for that, we are most grateful, Lawrence. We keep it personal. We don’t enjoy dealing with a big faceless corporation and we don’t believe you do either. We want to bring a personal and people-centric approach to every touchpoint we have to interact with our customers. We are a part of one of the biggest changes to the telecommunications industry in decades – and we love it. We embrace technology and use it to create true value for our customers by doing things a little bit differently. Thank you again, for your honest feedback. All the best, The Team @ MyRepublic
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2021-05-18 15:13:56
Anton 3.6
I switched after the service became so slow I couldn't stream anymore. They tried to charge me $200 for their router six weeks after I returned it so get proof of delivery and keep it.
Pros
Bad enough that I decided to switch
Cons
Interruptions to service, slow speed & tried to charge $200 for a returned router
Read a response from the ISP
May 26, 2021
Response from the ISP
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you, Anton. We wish you all the best in the future. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future. Best, The Team @ MyRepublic
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2021-05-17 17:44:42
Gavin Benson 3.2
Shocked at the level of customer service during a changeover from another provider. Promises mad by sales department cannot be honoured. Only online chat support available which doesn't help when you need support to get online...
Pros
Cons
Online chat support only
Read a response from the ISP
May 26, 2021
Response from the ISP
We take customer satisfaction seriously and are glad to hear from you. Thank you for your feedback. At first, it would be challenging to contact us when you have no internet. You may likely contact us using your 4G mobile which is being utilised by the majority of our customers who at first share the sentiments as yourself. They are starting to appreciate the Live Chat Support. When you Live chat with us and if we deem that an outbound call is necessary to resolve your concerns, we will arrange a callback suitable to your availability, Gavin. For any questions or further assistance, you can send me an email jan.gaspay@myrepublic.net Warm regards, The Team @ MyRepublic
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Showing 6-10 of 145 items.
Whanganui fibre broadband plans
Aug 25, 2016
Whanganui fibre broadband plans
Whanganui broadband is going to get an even better fibre broadband upgrade.  The UFB initiative in Whanganui is already complete so Ultra Fast Fibre are about to give Whanganui some of the fastest internet speeds in NZ… a gigabit!
Hawera fibre broadband plans
Aug 25, 2016
Hawera fibre broadband plans
Hawera fibre broadband is about to get a whole lot quicker.  Hawera is going to get an amazing Gigabit fibre broadband residential connection.  The UFB initiative in Hawera is already complete so Ultra Fast Fibre are about to give Hawera some of the fastest internet speeds in NZ
New Plymouth fibre broadband plans
Aug 25, 2016
New Plymouth fibre broadband plans
New Plymouth internet plans are about to hit a Gigabit!  New Plymouth is getting even better fibre internet connections.  The UFB initiative in New Plymouth is already complete so Ultra Fast Fibre are about to give New Plymouth some of the fastest internet speeds in NZ
Tauranga fibre broadband plans
Aug 25, 2016
Tauranga fibre broadband plans
Tauranga fibre broadband is going Gig!  Tauranga is going to get an even better fibre connection.  The UFB initiative in Tauranga is already complete so Ultra Fast Fibre are about to give Tauranga some of the fastest internet speeds in NZ
Tokoroa fibre broadband plans
Aug 25, 2016
Tokoroa fibre broadband plans
Tokoroa fibre broadband is hitting Gigabit speeds!  Tokoroa is going to get an even better fibre connection.  The UFB initiative in Tokoroa is already complete so Ultra Fast Fibre are about to give Tokoroa some of the fastest internet speeds in NZ
Te Awamutu fibre broadband plans
Aug 25, 2016
Te Awamutu fibre broadband plans
Te Awamutu broadband is going places… and quickly!  Te Awamutu is going to get an even better fibre connection.  The UFB initiative in Te Awamutu is already complete so Ultra Fast Fibre are about to give Te Awamutu some of the fastest internet speeds in NZ… a gigabit!
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Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
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Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
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UNLIMITED BROADBAND 
From $59.99/mth
On the Broadband Bundle plan 
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UNLIMITED BROADBAND
From $59.99/mth
On the Broadband Bundle plan
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$150 JOINING CREDIT
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$150 JOINING CREDIT
Exclusive Deal if you switch today
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