Leave a review of MyRepublic

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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MyRepublic

MyRepublic is the New Zealand’s first fibre broadband only Internet Service Provider (ISP). Their plans are truly unlimited and they're ready to unleash the potential of their fibre broadband network from Whangarei up north to Invercargill down in south. They believe in delivering an awesome internet experience for all kiwis at mass-market prices. All this with no lag, no limits and no holding back.

Beyond ultra-fast internet access, their Pure, Gamer and Business fibre broadband plans provide a customised, enhanced level of service that goes far beyond what is possible on older technologies such as ADSL, VDSL or Cable.

MyRepublic started in Singapore in 2011, where they shifted the ISP landscape dramatically and now they plan to do the same here. MyRepublic is committed to delivering the benefits of the UFB for all kiwis.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 4.9
Reliability 5.1
Speed 5.8
Support 3.5
Features 5.0
Value 5.1
Average from 146 reviews
Showing 6-10 of 146 items.
2021-08-27 16:15:06
Dominic Keall-Grant 1.0
This service is terrible. Support is non existent. They have no phone number in NZ that you can call, and a below average Live chat service. Good luck getting a reply in emails also. Avoid at all costs.
Read a response from the ISP
September 2, 2021
Response from the ISP
As we continue to evolve and adapt to more efficient customer service, we have transitioned to Live Chat. When you Live chat with us and if we deem that an outbound call is necessary to resolve your concerns, we will arrange a callback suitable to your availability. You may also enjoy the benefits of your MyAccount online. We also made the self help options available in our 24/7 Helpdesk ( Support Guide ). We are also available via Facebook and Twitter. We working actively to address the email response time. I strongly suggest for you to give the abovementioned digital platforms a shot. My teammate responded to your August 27 feedback. We did not heard back from you. Thank you, The Team @ MyRepublic
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2021-07-06 20:48:31
Iain 5.6
Terrible Communication. Say they will do things but not do it. kept on sending the invoice late. I paid onetime but still got charged extra every month as their payments team don't clear direct debits in time. Cancelled my contract - they just keep sending more bills.
Read a response from the ISP
July 28, 2021
Response from the ISP
I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments via email jan.gaspay@myrepublic.net, Lain. Thank you, Jan - Team Leader
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2021-06-10 14:07:50
T Wilson 7.4
Now getting Ultra Fast 950/500 for $6 more than I was standard fibre 100/20
Pros
Faster
Cons
Contract
Read a response from the ISP
June 15, 2021
Response from the ISP
We take customer satisfaction seriously and are glad to hear from you. For any questions or further assistance, you can reach me via jan.gaspay@myrepublic.net Thank you, Jan - Team Leader
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2021-05-26 18:26:37
Lawrence 2.2
I was about to sign up until I read the reviews. My god why would you bother with this company.
Read a response from the ISP
May 28, 2021
Response from the ISP
Reviews are a vital part of our growth. And for that, we are most grateful, Lawrence. We keep it personal. We don’t enjoy dealing with a big faceless corporation and we don’t believe you do either. We want to bring a personal and people-centric approach to every touchpoint we have to interact with our customers. We are a part of one of the biggest changes to the telecommunications industry in decades – and we love it. We embrace technology and use it to create true value for our customers by doing things a little bit differently. Thank you again, for your honest feedback. All the best, The Team @ MyRepublic
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2021-05-18 15:13:56
Anton 3.6
I switched after the service became so slow I couldn't stream anymore. They tried to charge me $200 for their router six weeks after I returned it so get proof of delivery and keep it.
Pros
Bad enough that I decided to switch
Cons
Interruptions to service, slow speed & tried to charge $200 for a returned router
Read a response from the ISP
May 26, 2021
Response from the ISP
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you, Anton. We wish you all the best in the future. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future. Best, The Team @ MyRepublic
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Showing 6-10 of 146 items.
Cambridge fibre broadband plans
Aug 25, 2016
Cambridge fibre broadband plans
Cambridge broadband is going Giga!  Cambridge will get an even better fibre broadband upgrade.  The UFB initiative in Cambridge is already complete so Ultra Fast Fibre are about to give Cambridge some of the fastest internet speeds in NZ.
Hamilton fibre broadband plans
Aug 24, 2016
Hamilton fibre broadband plans
Hamilton broadband is going to get an even better fibre broadband upgrade.  The UFB initiative in Hamilton is already complete so Ultra Fast Fibre are about to give Hamilton some of the fastest internet speeds in NZ… a gigabit!
Cheap Broadband Plans Christchurch
Aug 24, 2016
Cheap Broadband Plans Christchurch
Christchurch broadband plans are about to get an even bigger fibre broadband upgrade.  The UFB initiative in Christchurch is already complete so Enable Fibre are about to give Christchurch some of the fastest internet speeds in NZ.
Aug 18, 2016
Gigabit Ultra Fast Broadband (UFB) to expand across NZ
Fibre Broadband Provider, MyRepublic has welcomed the announcement that gig technology will be available to consumers in Whangarei, Hamilton, Christchurch and seven regional centres from October this year.
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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3 Great Offers
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EXCLUSIVE - Gigabit speed for $79.95/m 
Plus $120 Credit when BYO modem! 
T&C's apply.
EXCLUSIVE - Gigabit speed for $79.95/m
Plus $120 Credit when BYO modem!
T&C's apply.
$150 JOINING CREDIT
Exclusive Deal if you switch today
Limited time only
T&Cs apply
$150 JOINING CREDIT
Exclusive Deal if you switch today
Limited time only
T&Cs apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply