Leave a review of MyRepublic

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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MyRepublic

MyRepublic is the New Zealand’s first fibre broadband only Internet Service Provider (ISP). Their plans are truly unlimited and they're ready to unleash the potential of their fibre broadband network from Whangarei up north to Invercargill down in south. They believe in delivering an awesome internet experience for all kiwis at mass-market prices. All this with no lag, no limits and no holding back.

Beyond ultra-fast internet access, their Pure, Gamer and Business fibre broadband plans provide a customised, enhanced level of service that goes far beyond what is possible on older technologies such as ADSL, VDSL or Cable.

MyRepublic started in Singapore in 2011, where they shifted the ISP landscape dramatically and now they plan to do the same here. MyRepublic is committed to delivering the benefits of the UFB for all kiwis.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 4.9
Reliability 5.1
Speed 5.8
Support 3.6
Features 5.0
Value 5.1
Average from 147 reviews
Showing 21-25 of 147 items.
2021-03-03 13:57:52
Sally Newhook 6.0
I really like the overall speed and connectivity.
Pros
Speed and stability
Cons
Customer support is horrendous. Very hard to get a solution to a problem via chat. Like others I would like to be able to have talk via phone call
Read a response from the ISP
March 9, 2021
Response from the ISP
Hello Sally, we're sad to know that we didn't meet your expectations when it comes to communicating with us. When you Live chat with us and we deem that an outbound call is necessary to resolve your concerns, we will arrange a callback with you. Regards - The Team @ MyRepublic
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2021-03-01 22:47:15
Jenna Nicholson 8.8
overall very pleased with My Republic...would recommend.
Pros
Speed man!....crazy good speed!...and price is good thru NZ Compare
Cons
Seems to drop the internet overnight at least once..maybe this is a bit unfair because I think they have to do maintenance at some time!Also I don't like the chat bot technical help...I want to speak to a real person.
Read a response from the ISP
March 2, 2021
Response from the ISP
Hello Jenna, thank you for the positive review! One of our main goals is to produce satisfied customers, and we are really happy that we were able to achieve it with you. If you live chat with us and we deemed that an outbound call is necessary, we will raise one to your most convenient time. Regards - The Team @ MyRepublic
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2021-03-01 16:50:22
John 5.6
Like most ISP all is good until you have a problem. MyRepublic does not excel when things go wrong.
Pros
Cons
Horrible support / no phone
Read a response from the ISP
March 2, 2021
Response from the ISP
Hello John, we're sad to know that we didn't meet your expectations. We would really love to look into your account and help you however when we tried to look for your account using your username, we couldn't find it. Can you flick us an email at support@myrepublic.co.nz and we will contact you. Regards - The Team @ MyRepublic
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2021-03-01 08:52:07
Aaron 7.6
Service was fine, but they started putting up the price and weren't prepared to match other providers so I switched.
Pros
Originally good price and service.
Cons
Support difficult to contact.
Read a response from the ISP
March 2, 2021
Response from the ISP
Thanks for your review, Aaron. Like any business, our own operating costs do increase over time. We’re confident that our prices remain competitive within our sector for the quality of the service that we provide and as always, we’re focused on the results we provide to our customers. We genuinely wish you all the best. Please feel free reach out to us via Live Chat with any further comments, concerns, or suggestions you wish to share. Cheers, The Team @MyRepublic
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2021-02-24 22:09:37
Simon Hodgkinson 4.6
Speed not bad most of the time, but intermittently drops connection regardless of the router used.

Having no telephone support is a major drawback as having an internet chat when you have no internet is tricky. I’d rather pay more for a reliable connection with telephone support.
Pros
Cons
Lack of telephone support
Read a response from the ISP
March 2, 2021
Response from the ISP
Thank you for your feedback, Simon. At first, it would be challenging to contact us when you have no internet. You may likely contact us using your 4G mobile which is being utilised by the majority of our customers who at first share the sentiments as yourself. They are starting to appreciate the Live Chat Support. When you Live chat with us and if we deem that an outbound call is necessary to resolve your concerns, we will arrange a callback suitable to your availability. Cheers, The team @ MyRepublic
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Showing 21-25 of 147 items.
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3 Great Offers
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EXCLUSIVE - Gigabit speed for $79.95/m 
Plus $120 Credit when BYO modem! 
T&C's apply.
EXCLUSIVE - Gigabit speed for $79.95/m
Plus $120 Credit when BYO modem!
T&C's apply.
UNLIMITED BROADBAND 
From $59.99/mth
On the Broadband Bundle plan 
T&Cs & $14.99 P&H apply
UNLIMITED BROADBAND
From $59.99/mth
On the Broadband Bundle plan
T&Cs & $14.99 P&H apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply