Leave a review of MyRepublic

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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MyRepublic

MyRepublic is the New Zealand’s first fibre broadband only Internet Service Provider (ISP). Their plans are truly unlimited and they're ready to unleash the potential of their fibre broadband network from Whangarei up north to Invercargill down in south. They believe in delivering an awesome internet experience for all kiwis at mass-market prices. All this with no lag, no limits and no holding back.

Beyond ultra-fast internet access, their Pure, Gamer and Business fibre broadband plans provide a customised, enhanced level of service that goes far beyond what is possible on older technologies such as ADSL, VDSL or Cable.

MyRepublic started in Singapore in 2011, where they shifted the ISP landscape dramatically and now they plan to do the same here. MyRepublic is committed to delivering the benefits of the UFB for all kiwis.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 4.9
Reliability 5.1
Speed 5.9
Support 3.6
Features 5.1
Value 5.2
Average from 135 reviews
Showing 21-25 of 135 items.
2020-12-08 09:08:53
Ken Burke Ex Subscriber 2.8
Useless service, variable speeds, when buying Gigabyte speed getting VDSL speed
Pros
Cons
Cannot talk to actual person outside of normal 5 day week. Email no use on weekends ,Public Holidays etc, unsatisfied EX Customer!!
Read a response from the ISP
December 9, 2020
Response from the ISP
Hello Ken, we're sad to know that we didn't meet your expectations and you've rated us 1-star. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. We sincerely wish you good luck with your new service provider. Regards - The Team @ MyRepublic
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2020-11-11 20:51:20
John Lawrenson 3.4
Paid up front for a connection nearly two weeks ago and still don't have a connection in the house I bought in October (even though fibre has been run to the house and the previous occupants had an account). It is impossible to call My Republic to find out what is going on. If you ring from a phone that is associated with the account then they block that number so you can't get through and you just hear an automated message telling you that you have to deal with their chat bots. If you call them from a different phone, they say that they will get someone to call you back, and then they record the number of that phone against the account and block it too. I have used five different phone numbers now and the same thing happens every time. The bots can't figure out how to answer my questions and keep telling me to talk to my landlord (even though I have said multiple times that I own the home). Eventually the chat bots give up and then you get a text message saying that "your conversation seems to have dropped out, you may find the answers you need at our support page", then you have to go back through the whole process again. Avoid My Republic like the plague, unless you have hours of your life to waste and enjoy having no internet. ...read more
Pros
Cons
The worst customer service I have ever experienced from any company, period. I can't get my internet connected, I can't get a refund, and I can't talk to a real person. Their reliance on chat bots is a nightmare to deal with. They make JetStar seem like a well run company. ...read more
Read a response from the ISP
December 7, 2020
Response from the ISP
We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. We would like to apologize for your recent experience, John. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. Regards, The Team @MyRepublic
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2020-11-03 09:52:53
Ken Burke 5.0
No facility to talk to an actual onsite person, if you are suffering variable speeds,while paying max dollars for Gigabyte fibre speed.
Pros
Cons
Contact by email, not much use outside normal business hours(Stat Holidays etc)
Read a response from the ISP
December 7, 2020
Response from the ISP
We pride ourselves on the high quality standards we maintain. We value our customers' opinions and would like to thank you for bringing this to our attention, Ken. Regards, The Team @MyRepublic
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2020-11-02 20:41:15
Igor 1.2
Customer service is pretty unreliable, not sufficient and lacks a lot of empathy for customers or new customers. Sales line is effective but when you need to setup the router you keep bouncing like a ping pong ball.
Pros
None
Cons
Awful customer service.
Read a response from the ISP
December 7, 2020
Response from the ISP
Hi Igor, we always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Regards, The Team @MyRepublic
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2020-10-29 15:37:52
Jo Daw 8.0
Chose my republic as they are the best value over 24 months (though only had to sign up for 12 initially). They also provide a gamer modem for $10 per month which was totally worth it as it's wifi coverage was far greater and provided much better speeds. Absolute must in my large home.
Read a response from the ISP
November 2, 2020
Response from the ISP
Hello Jo, thank you for the great review! One of our main goals is to produce satisfied customers, and we are really happy that we were able to achieve it with you. We will definitely pass this feedback onto the team. Cheers! - The Team @ MyRepublic
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Showing 21-25 of 135 items.
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Aug 25, 2016
Whanganui fibre broadband plans
Whanganui broadband is going to get an even better fibre broadband upgrade.  The UFB initiative in Whanganui is already complete so Ultra Fast Fibre are about to give Whanganui some of the fastest internet speeds in NZ… a gigabit!
Hawera fibre broadband plans
Aug 25, 2016
Hawera fibre broadband plans
Hawera fibre broadband is about to get a whole lot quicker.  Hawera is going to get an amazing Gigabit fibre broadband residential connection.  The UFB initiative in Hawera is already complete so Ultra Fast Fibre are about to give Hawera some of the fastest internet speeds in NZ
New Plymouth fibre broadband plans
Aug 25, 2016
New Plymouth fibre broadband plans
New Plymouth internet plans are about to hit a Gigabit!  New Plymouth is getting even better fibre internet connections.  The UFB initiative in New Plymouth is already complete so Ultra Fast Fibre are about to give New Plymouth some of the fastest internet speeds in NZ
Tauranga fibre broadband plans
Aug 25, 2016
Tauranga fibre broadband plans
Tauranga fibre broadband is going Gig!  Tauranga is going to get an even better fibre connection.  The UFB initiative in Tauranga is already complete so Ultra Fast Fibre are about to give Tauranga some of the fastest internet speeds in NZ
Tokoroa fibre broadband plans
Aug 25, 2016
Tokoroa fibre broadband plans
Tokoroa fibre broadband is hitting Gigabit speeds!  Tokoroa is going to get an even better fibre connection.  The UFB initiative in Tokoroa is already complete so Ultra Fast Fibre are about to give Tokoroa some of the fastest internet speeds in NZ
Te Awamutu fibre broadband plans
Aug 25, 2016
Te Awamutu fibre broadband plans
Te Awamutu broadband is going places… and quickly!  Te Awamutu is going to get an even better fibre connection.  The UFB initiative in Te Awamutu is already complete so Ultra Fast Fibre are about to give Te Awamutu some of the fastest internet speeds in NZ… a gigabit!
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