Leave a review of MyRepublic

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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MyRepublic

MyRepublic is the New Zealand’s first fibre broadband only Internet Service Provider (ISP). Their plans are truly unlimited and they're ready to unleash the potential of their fibre broadband network from Whangarei up north to Invercargill down in south. They believe in delivering an awesome internet experience for all kiwis at mass-market prices. All this with no lag, no limits and no holding back.

Beyond ultra-fast internet access, their Pure, Gamer and Business fibre broadband plans provide a customised, enhanced level of service that goes far beyond what is possible on older technologies such as ADSL, VDSL or Cable.

MyRepublic started in Singapore in 2011, where they shifted the ISP landscape dramatically and now they plan to do the same here. MyRepublic is committed to delivering the benefits of the UFB for all kiwis.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Total: 4.8
Reliability 5.0
Speed 5.8
Support 3.4
Features 5.0
Value 5.0
Average from 155 reviews
Showing 1-5 of 155 items.
2022-05-09 18:18:56
ankit 1.0
total trash interest provider, after 10 days I am still waiting to connect. they don't have nz phone number and email address to talk.
Read a response from the ISP
June 15, 2022
Response from the ISP
While we offer support over the phone, the majority of our support is over Live Chat. You don't need to put up with lengthy IVRs or wait times anymore and we can answer your questions on the spot. This also gives you the ability to multi-task; you can get on doing something else while we resolve your issue for you. Ankit. For alternative contact methods, you may submit a online form via our website. We are on social media! You can join our social media community. Moreover, you may also enjoy the benefits of MyAccount and our Support site via our website Sincerely, Jan - Team Leader
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2022-03-11 14:44:43
Michael 2.2
1. Live chat support only.
2. Cannot keep their promises on time.
Waited over 2 months and still not connected.
Off work several days waiting for them at home but no one show up.
Pros
No pros
Cons
No support, can’t keep their time,
Read a response from the ISP
June 15, 2022
Response from the ISP
Thanks for the suggestion; I appreciate you explaining how it would help you out, Michael. While we offer support over the phone, the majority of our support is over Live Chat. You don't need to put up with lengthy IVRs or wait times anymore and we can answer your questions on the spot. This also gives you the ability to multi-task; you can get on doing something else while we resolve your issue for you. When you Live chat with us and if we deem that an outbound call is necessary to resolve your concerns, we will arrange a callback suitable to your availability. Thanks again for taking the time to talk to us! We always appreciate feedback and suggestions. Thank you, Jan - Team Leader
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2021-12-01 16:32:55
Stephen 5.2
don't was your time if you need support there is none and there customer care is just as bad
Read a response from the ISP
December 14, 2021
Response from the ISP
We always aim to bring a personal and people-centric approach to every touchpoint we have to interact with our customers. This is what our customer service stands for. I was unable to locate your account using your name. I’m confident we can solve this via email. Share with me your account information feedback@myrepublic.net Regards, Jan - Team Leader
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2021-11-26 11:28:47
SHAILESH SHAH 3.2
Worst customer service ever wish never went with them. There is no live human to speak to chat only and keep transferring. In the beginning, took 10 days to make my service work. now converting to fibre is a big problem. It is the cheapest but worst customer service. Sky has the best customer service but they are a more expensive charge for every option separately.
Pros
cheaper
Cons
sucks over all pay $5 or $10 more w/ SKY but get a live person to speak to.
Read a response from the ISP
December 14, 2021
Response from the ISP
Hi Shailesh, we only received your review today. I raised a callback for my teammate to reach out to you tomorrow. We embrace technology and use it to create true value for our customers by doing things a little bit differently, EU name. As we continue to evolve and adapt to more efficient customer service, we have transitioned to Live Chat. Majority of our customers at first share the sentiments as yourself. They are starting to appreciate the Live Chat Support. When you Live chat with us and if we deem that an outbound call is necessary to resolve your concerns, we will arrange a callback suitable to your availability. Thank you, Jan - Team Leader
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2021-11-19 21:10:20
Debbie 3.0
Took a month to even respond to this. I rest my case. Worst internet provider in the country, hands down.
Read a response from the ISP
December 14, 2021
Response from the ISP
Hi Debbie, To be a successful company, we believe that the basics of running a business are what will win our customers’ time, money and trust. And that means great service, honest pricing and user-focused improvements. We update this platform twice a day ( Mon-Friday ). Your review only landed today. We ensure to reach out to customers if we are able to locate their details. If you still need help, you may send it via feedback@myrepublic.net We are here to help! Thank you, Jan - Team Leader
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Showing 1-5 of 155 items.
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3 Great Offers
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EXCLUSIVE OFFER
Broadband with a helping hand
12m term then standard pricing of $85/m applies.
T&Cs apply. Exp 30/8/2022
EXCLUSIVE OFFER
Broadband with a helping hand
12m term then standard pricing of $85/m applies.
T&Cs apply. Exp 30/8/2022
Exclusive Deal - IT'S BACK!
Unlimited broadband from $65/m
Plus 6 mths FREE Prime Video and Neon
Limited time only. T&Cs apply
Exclusive Deal - IT'S BACK!
Unlimited broadband from $65/m
Plus 6 mths FREE Prime Video and Neon
Limited time only. T&Cs apply
Experience broadband 
made for entertainment. 
T&Cs apply.
Experience broadband
made for entertainment.
T&Cs apply.