Leave a review of MyRepublic

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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MyRepublic

MyRepublic is the New Zealand’s first fibre broadband only Internet Service Provider (ISP). Their plans are truly unlimited and they're ready to unleash the potential of their fibre broadband network from Whangarei up north to Invercargill down in south. They believe in delivering an awesome internet experience for all kiwis at mass-market prices. All this with no lag, no limits and no holding back.

Beyond ultra-fast internet access, their Pure, Gamer and Business fibre broadband plans provide a customised, enhanced level of service that goes far beyond what is possible on older technologies such as ADSL, VDSL or Cable.

MyRepublic started in Singapore in 2011, where they shifted the ISP landscape dramatically and now they plan to do the same here. MyRepublic is committed to delivering the benefits of the UFB for all kiwis.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 4.9
Reliability 5.1
Speed 5.8
Support 3.6
Features 5.0
Value 5.1
Average from 147 reviews
Showing 11-15 of 147 items.
2021-05-18 15:13:56
Anton 3.6
I switched after the service became so slow I couldn't stream anymore. They tried to charge me $200 for their router six weeks after I returned it so get proof of delivery and keep it.
Pros
Bad enough that I decided to switch
Cons
Interruptions to service, slow speed & tried to charge $200 for a returned router
Read a response from the ISP
May 26, 2021
Response from the ISP
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you, Anton. We wish you all the best in the future. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future. Best, The Team @ MyRepublic
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2021-05-17 17:44:42
Gavin Benson 3.2
Shocked at the level of customer service during a changeover from another provider. Promises mad by sales department cannot be honoured. Only online chat support available which doesn't help when you need support to get online...
Pros
Cons
Online chat support only
Read a response from the ISP
May 26, 2021
Response from the ISP
We take customer satisfaction seriously and are glad to hear from you. Thank you for your feedback. At first, it would be challenging to contact us when you have no internet. You may likely contact us using your 4G mobile which is being utilised by the majority of our customers who at first share the sentiments as yourself. They are starting to appreciate the Live Chat Support. When you Live chat with us and if we deem that an outbound call is necessary to resolve your concerns, we will arrange a callback suitable to your availability, Gavin. For any questions or further assistance, you can send me an email jan.gaspay@myrepublic.net Warm regards, The Team @ MyRepublic
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2021-05-05 14:54:50
Jenna Nicholson 7.8
Mostly happy with My Republic but won't be rnewing because of lack of having a human to talk to when needing support. Very very very frustrating
Pros
excellent speed, pretty good reliability. Good price
Cons
Support is thru chat bot. Really sucks!
Read a response from the ISP
May 26, 2021
Response from the ISP
As we continue to evolve and adapt to more efficient customer service, we have transitioned to Live Chat, Jenna. When you Live chat with us and if we deem that an outbound call is necessary to resolve your concerns, we will arrange a callback. I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments. Warm Regards, The Team @ MyRepublic
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2021-04-12 14:06:26
Lynda 9.0
Love MyRepublic price wise n reliability 4 internet
Pros
no
Cons
no
Read a response from the ISP
April 16, 2021
Response from the ISP
We're grateful for your honest feedback and we're glad you feel we're on the right track! Regards, The Team @ MyRepublic
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2021-03-31 08:26:47
barry gernaat 6.0
Not bad but certainly not the best. paying for the best speed and certainly not receiving it
Pros
price is good
Cons
speed is not being delivered
Read a response from the ISP
April 1, 2021
Response from the ISP
Hello Barry, we're sad to know that we didn't meet your expectations when it comes to the internet speed. Our technical support team would be happy to assist you, you can hop on this link for Live Chat and be connected to one of our teammates. Regards - The Team @ MyRepublic
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Showing 11-15 of 147 items.
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Best Broadband for streaming Netflix in NZ
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The Best Broadband for Gaming in NZ
Dec 6, 2017
The Best Broadband for Gaming in NZ
Different users use the internet in very different ways and there is no one size fits all broadband plan that is the best broadband plan.  If you’re looking for the best gaming broadband than read on!
Broadband Deals for University Students in NZ
Dec 6, 2017
Broadband Deals for University Students in NZ
We’re very fortunate that the big Universities in New Zealand are now all fibre broadband enabled.  All well and good when on campus… but what about in your digs?  Check out these Student broadband deals for 2018
Student Broadband for 2018
Dec 6, 2017
Student Broadband for 2018
It's great that tertiary education fees are going to be made free... but we're afraid your Student Broadband is not.  But there are great Student Broadband Deals to be had.
The Commerce Commission warns four New Zealand internet providers
Aug 13, 2017
The Commerce Commission warns four New Zealand internet providers
News just breaking in the broadband world that four companies have received warnings from the Commerce Commission as they are considered to have breached the Fair Trading Act.
MyRepublic Half Priced Broadband Promo - It's back!
Mar 15, 2017
MyRepublic Half Priced Broadband Promo - It's back!
It's back!  ...but for a limited time only.  The MyRepublic 6 month half priced promotion when you sign up to a 24 month 100/20 fibre broadband plan!
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3 Great Offers
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EXCLUSIVE - Gigabit speed for $79.95/m 
Plus $120 Credit when BYO modem! 
T&C's apply.
EXCLUSIVE - Gigabit speed for $79.95/m
Plus $120 Credit when BYO modem!
T&C's apply.
UNLIMITED BROADBAND 
From $59.99/mth
On the Broadband Bundle plan 
T&Cs & $14.99 P&H apply
UNLIMITED BROADBAND
From $59.99/mth
On the Broadband Bundle plan
T&Cs & $14.99 P&H apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply