Leave a review of MyRepublic

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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MyRepublic

MyRepublic is the New Zealand’s first fibre broadband only Internet Service Provider (ISP). Their plans are truly unlimited and they're ready to unleash the potential of their fibre broadband network from Whangarei up north to Invercargill down in south. They believe in delivering an awesome internet experience for all kiwis at mass-market prices. All this with no lag, no limits and no holding back.

Beyond ultra-fast internet access, their Pure, Gamer and Business fibre broadband plans provide a customised, enhanced level of service that goes far beyond what is possible on older technologies such as ADSL, VDSL or Cable.

MyRepublic started in Singapore in 2011, where they shifted the ISP landscape dramatically and now they plan to do the same here. MyRepublic is committed to delivering the benefits of the UFB for all kiwis.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 4.9
Reliability 5.1
Speed 5.8
Support 3.6
Features 5.0
Value 5.1
Average from 147 reviews
Showing 56-60 of 147 items.
2020-04-24 18:47:04
Kane 2.6
DO NOT sign up with MyRepublic what ever you do. Had an inconsistent connection from day one, and it was a new fibre install but they would never help getting it fixed, just excuses and blaming. They dropped the price per month $45 while I was with them for new customers but I was left overpaying even 2 years after joining. Nightmare
Pros
None
Cons
Terrible service. Wouldn’t call back. Terrible connection. Overpriced
Read a response from the ISP
May 25, 2020
Response from the ISP
Hello Kane, Sorry to see you gave us a negative review. Feedback like this motivates us to do better. Regards - The Team @ MyRepublic.
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2020-03-12 14:10:14
Sue Milligan 3.2
do not use my Republic. communication wise this is a most disorganised company I have ever dealt with. Most of the individual workers did their best but due to bad organisation I ended up with m landline connected in the garage and over two months with no internet.
Read a response from the ISP
May 25, 2020
Response from the ISP
Hello Sue, It's unfortunate to see we didn't meet your expectations. But it's good to know that finally your service is now up and running. If there's anything we can help you with your account, please let us know by hopping on to our Live Chat. Regards - The Team @ MyRepublic.
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2020-02-28 20:24:19
Rob 8.0
All sorted within 48 hrs I had already got fibre connected to my house, I was waiting for the broad band compare deals, all done $65 for the month, spark was charging me $99 for vdsl after 14 years with spark I probably paid 16 k and they couldn’t offer me the same deal. Bye spark hello my republic.
Pros
Best price and efficient
Cons
Spark couldn’t compete
Read a response from the ISP
May 4, 2020
Response from the ISP
Hi Rob, thanks for the great review! We are really happy to have you on-board! Cheers - The Team @ MyRepublic
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2020-02-03 18:13:49
Phillip Bridge 2.8
Just dont do it. Its not worth saving the $10-15/month as you will consume that in hours trying to sort issues. Several issues i have had:
1. Phoning thier 0508, once you're a client doesn't work as they IDypu and will accept browser based chat only unless you prefix calling from a cellphone with #31# to hode your number.
2. As above, the browser chat will crash your browser. Over and over again. Even though they know who you are snd your cell number, they wont contact you back.
3. You wont be able to login online to check your account. If you csn, you soon wont, then you need to go through 1 and 2 above.
4. When you loose your credit card, your payment will fail, they will add $10, you can login to finish a late payment but because your normal login doesn't work you cant fix it unless you go through 1 to 3 continually.
5. Wheb you do pay, you will get a confirmation of payment at 1pm, then at about 2.30pm the same day they will send a tect and email saying you are suspended for non payment, then you have to go through 1 to 5 above continually.

Eventually you'll figure out its not worth $50 a month cheaper.....it was awful....all finisged off with bad hold music and americanised accents....just delicious!
...read more
Pros
Price, nothing else.
Cons
Customer support is very poor. Backend systems also poor. Worse than budget. You will more than consume savings trying to fix issues.
Read a response from the ISP
May 25, 2020
Response from the ISP
Hello Phillip, it's unfortunate to see we didn't meet your expectations. We will definitely pass this feedback onto the team. Feedback like this motivates us to do better. Regards - The Team @ MyRepublic.
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2020-02-02 09:13:09
Bing 5.8
Broadband is good, value is good, but customer service is terrible. For a company who should have managed the change over of my ISP providers, they didn't. I would recommend that you manage everything yourself or face endless bills. Worse thing is after all the emails (for documentation), not a single person ever said sorry, or at least sorry for the inconvenience.
Pros
Good price, good Internet
Cons
Endless stress when contacting them. Good luck getting a straight answer.
Read a response from the ISP
May 25, 2020
Response from the ISP
Hello Bing, sorry to see you rated us poorly on Support. We will definitely pass this feedback onto the team. Feedback like this motivates us to do better. Regards - The Team @ MyRepublic.
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Showing 56-60 of 147 items.
MyRepublic is serious about Gamers
Aug 19, 2019
MyRepublic is serious about Gamers
Check out why MyRepublic Gamer is #1 in download performance on Steam - for a limited time, new customers that sign up to Fibre Gamer will receive a free speed upgrade and an upgraded router to take advantage of MyRepublic’s fastest ever plan.
MyRepublic People's Choice
May 2, 2019
Congratulations! MyRepublic are Consumer NZ’s People Choice Award for 2018
Congratulations to MyRepublic for being awarded the Consumer New Zealand’s People Choice for 2018 for internet service providers! 
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
Is the future of traditional broadband in jeopardy?
Dec 13, 2018
Is the future of traditional broadband in jeopardy?
The verdict is in – and copper-based broadband in New Zealand has a firm expiration date. The Commerce Commission this week announced that it is seeking feedback on a proposal that will govern Chorus’ withdrawal of copper-based internet services.
Naked Broadband
May 31, 2018
Naked Broadband
If you’re after a reasonably cheap, simple broadband plan, have you considered going naked?
SPOTLIGHT: MyRepublic - Best Gaming Broadband Provider
Dec 11, 2017
SPOTLIGHT: MyRepublic - Best Gaming Broadband Provider
The second in our 'Internet Providers in the Spotlight' series covers MyRepublic, recently named Best Gaming Broadband Provider in NZ at the Broadband Compare Awards.
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3 Great Offers
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EXCLUSIVE - Gigabit speed for $79.95/m 
Plus $120 Credit when BYO modem! 
T&C's apply.
EXCLUSIVE - Gigabit speed for $79.95/m
Plus $120 Credit when BYO modem!
T&C's apply.
UNLIMITED BROADBAND 
From $59.99/mth
On the Broadband Bundle plan 
T&Cs & $14.99 P&H apply
UNLIMITED BROADBAND
From $59.99/mth
On the Broadband Bundle plan
T&Cs & $14.99 P&H apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply