Leave a review of MyRepublic

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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MyRepublic

Best Gaming Broadband Provider

MyRepublic is the New Zealand’s first fibre broadband only Internet Service Provider (ISP). Their plans are truly unlimited and they're ready to unleash the potential of their fibre broadband network from Whangarei up north to Invercargill down in south. They believe in delivering an awesome internet experience for all kiwis at mass-market prices. All this with no lag, no limits and no holding back.

Beyond ultra-fast internet access, their Pure, Gamer and Business fibre broadband plans provide a customised, enhanced level of service that goes far beyond what is possible on older technologies such as ADSL, VDSL or Cable.

MyRepublic started in Singapore in 2011, where they shifted the ISP landscape dramatically and now they plan to do the same here. MyRepublic is committed to delivering the benefits of the UFB for all kiwis.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 4.7
Reliability 4.9
Speed 5.7
Support 3.5
Features 4.8
Value 4.9
Average from 114 reviews
Showing 11-15 of 114 items.
2020-09-16 08:49:07
Erik Petersen 5.8
I've had annoying problems from the start arranging direct debit payment for the bills. They told me everything was set up but when I phoned the bank to check nothing was in place. So I phone them back & they didn't correct anything & I received a penalty for not paying in time. This however was sorted but I had to pay that bill with my credit card which I didn't want to do in the first place & this has happen again the following month. Not good enough!!! Also the phone landline cuts out from time to time so did the wi-fi at one stage. ...read more
Pros
The chat person is polite.
Cons
You cannot contact them by phone to sort things out! They don't listen to your complaint. My problem wasn't fixed.
Read a response from the ISP
September 22, 2020
Response from the ISP
Hello Erik, thank you for posting your feedback. We're sorry to know that you've rated us 1-star. We can't fix the past but you have our commitment to serve our customers better. We can see here that your account is already terminated, we sincerely wish you good luck with your new service provider. Regards. - The Team @ MyRepublic
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2020-09-10 09:19:34
RAPHAEL AJAYI 3.0
This has been a very sad experience for me. I have had this since June, 2020 and there is no week that goes by without me reaching out to support to complain of not being able to use my service. I am having to default to using my mobile data instead
Pros
None
Cons
This is a sad excuse for a provider
Read a response from the ISP
September 14, 2020
Response from the ISP
Sorry to see you gave us a negative review, Raphael. We are looking into this issue and hope to resolve it promptly and accurately. A Support teammate will update you shortly. Thank you! - The Team @MyRepublic
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2020-08-26 09:42:16
Alastair Upton 1.0
This company operates without any phone assistance. Their chat system is appalling and keeps dropping you to the back of the queue.
Their technical support staff ignore what you tell them and point the finger at the local installer.
The local installer listens to you and points the finger at MyRepublic. Why do we have to manage the commercial relationship between Chorus and MyRepublic? Why is there so much gross incompetence?
I strongly recommend you stay away and choose a NZ provider with a phone help line. ...read more
Pros
Cons
No help line
Read a response from the ISP
September 3, 2020
Response from the ISP
Hi Alastair, thank you for posting your feedback. It's unfortunate to see we didn't meet your expectations. We can't fix the past but you have our commitment to serve you better. We checked your account and we're happy to know that one of our teammates was able to assist you with your concern. Cheers! - The Team @ MyRepublic
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2020-08-11 16:10:23
Priscila 3.6
Really hard to move house and get internet sorted at the new place. I applied 4 weeks in advance to ensure I would have internet when I moved into the new house. They didn't give me any updates on the progress of fibre installation through Chorus. I am still waiting, and the only way to contact Myrepublic is through an online chat. Very disappointed and considering changing to another provider. Their website says you need to apply 7 days in advance - that's a lie!
Pros
Once you are connected and everything works, it's not too bad.
Cons
Really hard to contact them to sort out fibre installation. Very disorganised, didn't give any updates, didn't tell me how long it would take
Read a response from the ISP
August 14, 2020
Response from the ISP
Hello Priscila, thank you for providing your feedback. We're sorry to know that we didn't match your expectations. As we continue to evolve and adapt to more efficient customer service, we have transitioned to Live Chat. This may pose as a challenge to some customers, but there are benefits that outweigh these hesitations. We can't fix the past but you have my personal commitment to improve the way our staff serves every customer. Regards - The Team @ MyRepublic
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2020-07-10 18:23:30
brent 2.4
Train wreck! Absolutely 0 customer support
Pros
NIL
Cons
they are a total con
Read a response from the ISP
July 15, 2020
Response from the ISP
Hello Brent, it's unfortunate to see we didn't meet your expectations. Our support team can be contacted via Live Chat on our website, we would love to investigate your feedback further. Regards - The Team @ MyRepublic
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Showing 11-15 of 114 items.
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3 Great Offers
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offer
Unlimited Broadband from $59/m
When you BYO modem
Limited time offer
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offer
Slingshot Exclusive Offer
Unlimited Fibre 100 - ONLY $64.95/mth
Plus Bundle Discounts
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offer
Get a FREE Google® Chromecasts
And a free rental router
On a 12-month plan
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